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<p>NHS 111 providers across England conduct patient follow up surveys on the NHS 111
service. The results for the year ending September 2014 showed that 30% of patients
said they would have used accident and emergency services if they had not contacted
NHS 111. This compares with a national rate of 8% of NHS 111 calls answered that directed
patients to accident and emergency services.</p><p> </p><p> </p><p> </p><p>These results
indicate that in a high proportion of cases NHS 111 has been effective in offering
patients a service choice which, if followed, would direct more cases to non-emergency
services than if NHS 111 was not available.</p><p> </p><p> </p><p> </p><p>There is
a very active programme of work involving NHS England, working with local commissioners
and NHS 111 providers, to improve referrals to alternative services. This programme
is starting to see more patients who call NHS 111 directed to services for a lower
acuity.</p><p> </p>
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