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<p>Acas has a contractual relationship with ‘The Big Word’ to provide translation
services. This commenced in July 2017 following the end of a contract with a previous
provider. Acas are contacted by customers who require a translation service approximately
536 times per month, and the majority of these contacts are customers phoning their
employment law Helpline for advice. Acas are supplied by ‘The Big Word’ with translators
which cover many languages with Polish being the most popular, though they have used
translators who are able to speak less common languages such as Turkmen.</p><p>The
Employment Agency Standards Inspectorate, based in BEIS, provides support direct to
agency workers and also offers translation facilities through ‘the Big Word’.</p>
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