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<p>Enquiries relating to Personal Independence Payment (PIP) can come through various
channels and relate to many different areas of work. An enquiry could be made for
a range of reasons and could involve several contacts or multiple requests. For these
reasons we are unable to provide an average response time.</p><p> </p><p>For telephony
enquiries we operate a service where most enquiries are handled at the point of contact
in real time by our Case Workers on the PIP enquiry line. Some enquiries will be forwarded
(transferred) to more experienced colleagues or specialists, and in a very small number
of cases a call back may be needed.</p>
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