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1142697

registered interest
date	02/09/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Children: Maintenance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what guidance her Department issues to (a) non-resident parents and (b) parents with care on changes to their child maintenance calculations when their case transfers from the Child Support Agency to the Child Maintenance Service.
tabling member constituency	Motherwell and Wishaw
tabling member printed	Marion Fellows
uin	284195
answer	answer is ministerial correction date of answer 09/09/2019 answer text <p>Ahead of closure Child Support Agency send customers a series of letters advising about their case closing and what they can do should they want child maintenance payments to continue. This advice includes making an advance application to the Child Maintenance Service, t o ensure there are no breaks in child maintenance.</p><p> </p><p>When the Child Support Agency case is closed, we write to non-resident parent during the stage where we are confirming the arrears position, to remind them of the amount we have worked out they owe. We advise them to contact us if they have any other relevant information which would impact this. A letter is then sent to receiving parent advising we have confirmed their balance of child maintenance. Where child maintenance is owed, we ask if the balance is correct and if they want their arrears written off or managed by Child Maintenance Service. Parents are provided with contact details to discuss their case, at all points.</p><p> </p><p>In cases where the arrears are moved to Child Maintenance Service, a letter is sent to both parties confirming their Child Support Agency case is fully closed. We also advise the unpaid child maintenance is now being managed by Child Maintenance Service. This provides the parent with the new telephone number they will need if they wish to contact Child Maintenance Service.</p><p> </p><p>Where there is a new Child Maintenance Service case, which was previously a Child Support Agency case, the calculation can change. This is because it is a fresh start under the new service, with new rules and data.</p><p> </p><p>At the outset of a Child Maintenance Service case, we issue an indicative calculation letter to the parents. This explains the new calculation, including the information used in the calculation. This provides opportunity for the non-resident parent to provide any further information that would impact the calculation. Following this we issue an initial calculation letter which confirms the calculation and the details used.</p><p> </p><p>Parents are advised they have the opportunity, throughout the application process and the life of the case as well as at annual review stage, to challenge the information used and request change.</p> answering member constituency Eastleigh answering member printed Mims Davies question first answered 09/09/2019 13:21:58 answering member 4513 label Biography information for Mims Davies
tabling member	4440 label Biography information for Marion Fellows

1140555

registered interest
date	19/07/2019
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Post Offices: Pay
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, pursuant to the Answer of 23 April 2019 to Question 244157 on Post Offices: Pay, for what reasons exceptional payments are made by Post Office Ltd; and how (a) many payments were made and (b) much was paid under each category of reason in (i) Scotland, (ii) Wales, (iii) Northern Ireland, and (iv) each region of England, in each of the last five years.
tabling member constituency	Motherwell and Wishaw
tabling member printed	Marion Fellows
uin	279440
answer	answer is ministerial correction date of answer 03/09/2019 answer text <p>While the Government sets the strategic direction for the Post Office, it allows the company the commercial freedom to deliver this strategy as an independent business.</p><p>This is an operational matter for Post Office Limited with no BEIS involvement in the decision-making process. I understand that Alisdair Cameron, the Group interim Chief Executive of Post Office Limited, wrote to the hon Member on this matter on 16 May, providing information on the level of exceptional payments made to Post Offices over the last five years. I have asked him to respond to the hon Member’s further questions. A copy of his reply will be placed in the libraries of the House.</p> answering member constituency Rochester and Strood answering member printed Kelly Tolhurst question first answered 03/09/2019 15:15:03 answering member 4487 label Biography information for Kelly Tolhurst
tabling member	4440 label Biography information for Marion Fellows