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1091377

registered interest
date	19/03/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what the average duration of a phone call to the universal credit helpline was in (a) each of the last three months and (b) 2018.
tabling member constituency	Eastbourne
tabling member printed	Stephen Lloyd
uin	234184
answer	answer is ministerial correction date of answer 26/03/2019 answer text <p>Universal Credit is a 24 hour, seven day a week, digital service that allows claimants to manage their own data and account online at a time which is convenient for them. Via their account claimants can check their Universal Credit benefit payments, notify us of changes and record notes via an online journal facility. In addition, established claimants who call the Freephone Universal Credit helpline are connected directly to the person or team who are dealing with the case.</p><p> </p><p>The average call duration for a person calling the Universal Credit Full Service helpline in each of the last three months was:</p><p> </p><table><tbody><tr><td><p><strong>Month</strong></p></td><td><p><strong>Average Call Time (minutes)</strong></p></td></tr><tr><td><p>December 2018</p></td><td><p>6.15</p></td></tr><tr><td><p>January 2019</p></td><td><p>6.01</p></td></tr><tr><td><p>February 2019</p></td><td><p>6.01</p></td></tr></tbody></table><p> </p><p>The average call duration for a person calling the Universal Credit Full Service helpline in 2018 was 6 minutes 16 seconds</p><p> </p><p>The Average Call Time (ACT) measure is the average time between a customer being connected to an agent and the call ending.</p><p> </p><p><strong>Notes:</strong></p><p> </p><p>Data Source: BT - OPMIS and Historical Management Information (GI2 – HMI)</p><p> </p><p>Outsourced partner data is included.</p><p> </p><p>The data supplied is derived from unpublished management information, which was collected for internal Departmental use only and has not been quality assured to National Statistics or Official Statistics publication standard. The data should therefore be treated with caution.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 26/03/2019 16:56:03 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	3968 label Biography information for Stephen Lloyd

1088520

registered interest
date	13/03/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Access to Work Programme
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what deadline is to implement the new online system to submit Access to Work signed claim forms with invoices.
tabling member constituency	Eastbourne
tabling member printed	Stephen Lloyd
uin	231984
answer	answer is ministerial correction date of answer 19/03/2019 answer text <p>Access to Work is in the process of transforming its digital processes, from application through to payment. We do not yet have a timetable for completion of this work. We are currently evaluating a range of digital options for Access to Work claim form and receipt/invoice submissions and we will be able to develop delivery timetables for that aspect of the transformation once this analysis has been completed.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 19/03/2019 11:44:20 answering member 4105 label Biography information for Justin Tomlinson
tabling member	3968 label Biography information for Stephen Lloyd

1027291

registered interest
date	17/12/2018
answering body	Department for Education
answering dept id	60
answering dept short name	Education
answering dept sort name	Education
hansard heading	Children in Care
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Education, what assessment he has made of the reasons for the increase in the number of (a) looked after children, (b) child protection plans and (c) children in need.
tabling member constituency	Eastbourne
tabling member printed	Stephen Lloyd
uin	202744
answer	answer is ministerial correction date of answer 20/12/2018 answer text <p>Department for Education data shows that since 2013, the number of children in need, children on child protection plans and looked-after children at 31 March have risen by 7.1%, 24.5% and 10.7% respectively. The most common factors that present themselves in children’s social care assessments are domestic abuse and mental health. These have been consistently the top two factors for the years during which we have collected this data. Data on this is available in table C3 of statistical release ‘Characteristics of children in need 2017 to 2018’ at: <a href="https://www.gov.uk/government/statistics/characteristics-of-children-in-need-2017-to-2018" target="_blank">https://www.gov.uk/government/statistics/characteristics-of-children-in-need-2017-to-2018</a>.</p> answering member constituency Stratford-on-Avon answering member printed Nadhim Zahawi question first answered 20/12/2018 17:21:38 answering member 4113 label Biography information for Nadhim Zahawi
tabling member	3968 label Biography information for Stephen Lloyd

1027293

registered interest
date	17/12/2018
answering body	Department for Education
answering dept id	60
answering dept short name	Education
answering dept sort name	Education
hansard heading	Children: Social Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Education, what recent discussions he has had with directors of children’s services on their ability to deliver their statutory duties to children and families.
tabling member constituency	Eastbourne
tabling member printed	Stephen Lloyd
uin	202746
answer	answer is ministerial correction date of answer 20/12/2018 answer text <p>Ministers and officials regularly meet key stakeholders, including Directors of Children’s Services (DCSs), to discuss policy issues relating to the department’s agenda. For example, I recently met with DCSs and Local Authority Chief Executives at the National Children and Adult Services Conference, held roundtables in the department with groups of both DCSs and Chief Executives, and have attended induction events for new DCSs, the last one being in October 2019. In addition, my right hon. Friend, the Secretary of the State and I have very recently met with a number of children in care to hear their views and experiences. The department recognises how important it is to speak directly with those who are on the front line, delivering services for children and families.</p> answering member constituency Stratford-on-Avon answering member printed Nadhim Zahawi question first answered 20/12/2018 17:18:11 answering member 4113 label Biography information for Nadhim Zahawi
tabling member	3968 label Biography information for Stephen Lloyd

1027294

registered interest
date	17/12/2018
answering body	Department for Education
answering dept id	60
answering dept short name	Education
answering dept sort name	Education
hansard heading	Children: Social Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Education, what assessment his Department has made of the link between deprivation and demand for children’s services.
tabling member constituency	Eastbourne
tabling member printed	Stephen Lloyd
uin	202747
answer	answer is ministerial correction date of answer 20/12/2018 answer text <p>Demand for children’s services is associated with a number of factors including deprivation. The most deprived local authorities have more looked-after children (per 10,000 nought to 17-year-olds), and these rates have grown faster, than the least deprived local authorities.</p><p>In preparation for the Spending Review, to help ensure decisions are based on the best available evidence, the government is working with the sector to develop a sharper and more granular picture of demand for children’s services.</p><p> </p><p>We are also working with the Ministry of Housing, Communities and Local Government as part of the government’s fair funding review of relative needs and resources, where new, up-to-date formulas are being developed to ensure funding distribution to councils is based on the best available evidence.</p><p> </p><p>We welcome the contributions from the sector in this area including Newton Europe’s ‘Making Sense’ (2018) report and the Association of Directors of Children’s Services continuing research reports, ‘Safeguarding Pressures’ (2018)<em>.</em></p> answering member constituency Stratford-on-Avon answering member printed Nadhim Zahawi question first answered 20/12/2018 17:19:36 answering member 4113 label Biography information for Nadhim Zahawi
tabling member	3968 label Biography information for Stephen Lloyd