| answer text |
<br /><p>Following the unfortunate landslip at Barnehust, it was necessary to close
the line serving Bexleyheath in order that repairs could be carried out.</p><br /><p>As
a result of the Bexleyheath line closure, Southeastern have had to run more trains
on the adjacent lines to provide extra capacity for passengers. This led to minimal
cancellations to the scheduled timetable on adjacent lines.</p><br /><p>Information
regarding alternative travel arrangements was provided by posters at affected stations,
station announcements, on National Rail Industry systems, the Southeastern website
and on social media.</p><br /><p>Staff were given regular updates on the alternative
travel arrangements and station announcements were made where appropriate. Replacement
buses were in operation between Lewisham and Dartford via Bexleyheath in both directions.
Other bus services were accepting Southeastern tickets, additionally, Docklands Light
Railway and London Underground were accepting tickets where appropriate. Regular updates
were provided to station management, who provided briefings to their station staff.
The Passenger Assist service was in effect and Southeastern staff were advised to
book taxis from stations that were not accessible for those passengers who required
them.</p><br /><p>My officials were in regular contact with Southeastern and Network
Rail, who ensured that the line was opened as quickly as possible and that passengers
were kept informed at all times.</p><br />
|
|
