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<p>DWP equips our people with a variety of training to help them serve and support
all clients who have complex needs, including ex-service personnel, to make claims
to all DWP.</p><p> </p><p>We attach a great deal of importance to meeting our commitments
under the Armed Forces Covenant and we were pleased to see that the report recognised
some of the excellent work undertaken by DWP staff to support veterans. We have also
already made a number of improvements.</p><p> </p><p>In February 2019 we launched
a refreshed job description for the Armed Forces Champion (AFC) which sets out what
is expected of an AFC, the key relationships they need to form and other useful resources
available to them.</p><p> </p><p>The Armed Forces Champions ensure the support, advice
and guidance offered by Jobcentre Plus reflects the needs of service leavers and the
wider armed forces community in their district. Information about benefits is freely
available on GOV.UK and many of our AFC work directly with military bases to provide
additional information.</p><p> </p><p>Work Coaches in every Jobcentre have all the
information they need to offer a tailored service to all claimants and have access
to a District Provision Tool which outlines sources of help and provision available
locally, including support specific to service leavers.</p><p>The Department’s learning
products emphasise the importance of treating each claimant as an individual in order
to identify and meet their specific needs, whatever they may be.</p><p> </p><p>There
is also further DWP learning addressing the broader awareness, skills and behaviours
required when dealing with all those transitioning from military to civilian life.</p><p>
</p><p>We keep our training under review and are always open to ideas and considerations
on how to improve the services we offer.</p>
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