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<p>Where our customers need assistance to access our services and information, we
make reasonable adjustments to meet their individual needs. This means the Department
communicates with customers in a variety of different formats such as Braille, audio,
large print, through third party interpreters or by arranging for a member of staff
to visit the customer in their home.</p><p> </p><p>The Department is continuously
working to improve its written customer communications products, including letters,
forms and leaflets, so they are clear and accessible to as many of our customers as
possible. We follow accessible design principles, including the use of plain language.</p><p>
</p><p>Easy Read is available by request for certain kinds of information. As some
of our letters are necessarily complex and difficult to translate into an Easy Read
format, we support customers in other ways and will discuss the most appropriate method
of communication with the customer, to meet their individual needs. We will be making
more customer communications products available in Easy Read in 2018.</p><p> </p>
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