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788448

registered interest
date	13/11/2017
answering body	Ministry of Defence
answering dept id	11
answering dept short name	Defence
answering dept sort name	Defence
hansard heading	Veterans: Advisory Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Defence, what targets have been set for the operation and activity of the Veterans' Gateway.
tabling member constituency	Glasgow North West
tabling member printed	Carol Monaghan
uin	112598
answer	answer is ministerial correction date of answer 16/11/2017 answer text <p>The Veterans' Gateway puts veterans and their families in touch with the organisations best placed to provide the information, advice and support that they need. The Gateway was awarded a Covenant Fund grant of almost £2 million for set-up and initial operating costs, to be paid in instalments over a two year period. To date, payments totalling £1 million have been made. In addition, £100,000 was awarded and paid to support the costs associated with an independent evaluation.</p><p>Governance and value for money were key criteria used in the assessment process which led to the awarding of the £2 million grant. The payments of the grant instalments are, therefore, linked to the achievement of milestones, which include quarterly monitoring reports, evaluations of marketing activity, annual reviews and the completion of an independent evaluation. An independent evaluation of the Veterans' Gateway has been commissioned and will be delivered by the University of Ulster.</p><p>In addition, a Veterans Reference Group to be chaired by a veteran who has lived experience of being 'wounded, injured or sick' will ensure that the Veterans' Gateway continues to focus on the needs of the veterans' community in an uncomplicated and informative way.</p><p>A total of 608 calls to the Veterans' Gateway contact centre (staffed mainly by veterans) were referred to 20 partner charities in the period from its launch to 14 November 2017. Many veterans who contact the Gateway have their query resolved through an initial contact and do not seek a further referral. Other veterans are able to find the right organisation for their needs via self-service guides provided on the website. In addition to the calls referred to partner charities, there have been 133,000 website sessions; 1,550 Phone calls; 967 emailed questions and 651 live chats through the website.</p> answering member constituency Bournemouth East answering member printed Mr Tobias Ellwood grouped question UIN 112597 112599 112600 question first answered 16/11/2017 17:03:56 answering member 1487 label Biography information for Mr Tobias Ellwood
tabling member	4443 label Biography information for Carol Monaghan

788449

registered interest
date	13/11/2017
answering body	Ministry of Defence
answering dept id	11
answering dept short name	Defence
answering dept sort name	Defence
hansard heading	Veterans: Advisory Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Defence, what plans he has to monitor and review the (a) effectiveness and (b) value for money of the Veteran's Gateway.
tabling member constituency	Glasgow North West
tabling member printed	Carol Monaghan
uin	112599
answer	answer is ministerial correction date of answer 16/11/2017 answer text <p>The Veterans' Gateway puts veterans and their families in touch with the organisations best placed to provide the information, advice and support that they need. The Gateway was awarded a Covenant Fund grant of almost £2 million for set-up and initial operating costs, to be paid in instalments over a two year period. To date, payments totalling £1 million have been made. In addition, £100,000 was awarded and paid to support the costs associated with an independent evaluation.</p><p>Governance and value for money were key criteria used in the assessment process which led to the awarding of the £2 million grant. The payments of the grant instalments are, therefore, linked to the achievement of milestones, which include quarterly monitoring reports, evaluations of marketing activity, annual reviews and the completion of an independent evaluation. An independent evaluation of the Veterans' Gateway has been commissioned and will be delivered by the University of Ulster.</p><p>In addition, a Veterans Reference Group to be chaired by a veteran who has lived experience of being 'wounded, injured or sick' will ensure that the Veterans' Gateway continues to focus on the needs of the veterans' community in an uncomplicated and informative way.</p><p>A total of 608 calls to the Veterans' Gateway contact centre (staffed mainly by veterans) were referred to 20 partner charities in the period from its launch to 14 November 2017. Many veterans who contact the Gateway have their query resolved through an initial contact and do not seek a further referral. Other veterans are able to find the right organisation for their needs via self-service guides provided on the website. In addition to the calls referred to partner charities, there have been 133,000 website sessions; 1,550 Phone calls; 967 emailed questions and 651 live chats through the website.</p> answering member constituency Bournemouth East answering member printed Mr Tobias Ellwood grouped question UIN 112597 112598 112600 question first answered 16/11/2017 17:03:56 answering member 1487 label Biography information for Mr Tobias Ellwood
tabling member	4443 label Biography information for Carol Monaghan

788451

registered interest
date	13/11/2017
answering body	Ministry of Defence
answering dept id	11
answering dept short name	Defence
answering dept sort name	Defence
hansard heading	Veterans: Advisory Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Defence, how many referrals have been made from the Veteran's Gateway to each partner charity to date.
tabling member constituency	Glasgow North West
tabling member printed	Carol Monaghan
uin	112600
answer	answer is ministerial correction date of answer 16/11/2017 answer text <p>The Veterans' Gateway puts veterans and their families in touch with the organisations best placed to provide the information, advice and support that they need. The Gateway was awarded a Covenant Fund grant of almost £2 million for set-up and initial operating costs, to be paid in instalments over a two year period. To date, payments totalling £1 million have been made. In addition, £100,000 was awarded and paid to support the costs associated with an independent evaluation.</p><p>Governance and value for money were key criteria used in the assessment process which led to the awarding of the £2 million grant. The payments of the grant instalments are, therefore, linked to the achievement of milestones, which include quarterly monitoring reports, evaluations of marketing activity, annual reviews and the completion of an independent evaluation. An independent evaluation of the Veterans' Gateway has been commissioned and will be delivered by the University of Ulster.</p><p>In addition, a Veterans Reference Group to be chaired by a veteran who has lived experience of being 'wounded, injured or sick' will ensure that the Veterans' Gateway continues to focus on the needs of the veterans' community in an uncomplicated and informative way.</p><p>A total of 608 calls to the Veterans' Gateway contact centre (staffed mainly by veterans) were referred to 20 partner charities in the period from its launch to 14 November 2017. Many veterans who contact the Gateway have their query resolved through an initial contact and do not seek a further referral. Other veterans are able to find the right organisation for their needs via self-service guides provided on the website. In addition to the calls referred to partner charities, there have been 133,000 website sessions; 1,550 Phone calls; 967 emailed questions and 651 live chats through the website.</p> answering member constituency Bournemouth East answering member printed Mr Tobias Ellwood grouped question UIN 112597 112598 112599 question first answered 16/11/2017 17:03:56 answering member 1487 label Biography information for Mr Tobias Ellwood
tabling member	4443 label Biography information for Carol Monaghan

788453

registered interest
date	13/11/2017
answering body	Ministry of Defence
answering dept id	11
answering dept short name	Defence
answering dept sort name	Defence
hansard heading	Veterans: Advisory Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Defence, how much from the public purse has been spent on the Veterans' Gateway; and for what specific purposes those monies were used.
tabling member constituency	Glasgow North West
tabling member printed	Carol Monaghan
uin	112597
answer	answer is ministerial correction date of answer 16/11/2017 answer text <p>The Veterans' Gateway puts veterans and their families in touch with the organisations best placed to provide the information, advice and support that they need. The Gateway was awarded a Covenant Fund grant of almost £2 million for set-up and initial operating costs, to be paid in instalments over a two year period. To date, payments totalling £1 million have been made. In addition, £100,000 was awarded and paid to support the costs associated with an independent evaluation.</p><p>Governance and value for money were key criteria used in the assessment process which led to the awarding of the £2 million grant. The payments of the grant instalments are, therefore, linked to the achievement of milestones, which include quarterly monitoring reports, evaluations of marketing activity, annual reviews and the completion of an independent evaluation. An independent evaluation of the Veterans' Gateway has been commissioned and will be delivered by the University of Ulster.</p><p>In addition, a Veterans Reference Group to be chaired by a veteran who has lived experience of being 'wounded, injured or sick' will ensure that the Veterans' Gateway continues to focus on the needs of the veterans' community in an uncomplicated and informative way.</p><p>A total of 608 calls to the Veterans' Gateway contact centre (staffed mainly by veterans) were referred to 20 partner charities in the period from its launch to 14 November 2017. Many veterans who contact the Gateway have their query resolved through an initial contact and do not seek a further referral. Other veterans are able to find the right organisation for their needs via self-service guides provided on the website. In addition to the calls referred to partner charities, there have been 133,000 website sessions; 1,550 Phone calls; 967 emailed questions and 651 live chats through the website.</p> answering member constituency Bournemouth East answering member printed Mr Tobias Ellwood grouped question UIN 112598 112599 112600 question first answered 16/11/2017 17:03:56 answering member 1487 label Biography information for Mr Tobias Ellwood
tabling member	4443 label Biography information for Carol Monaghan

776086

registered interest
date	23/10/2017
answering body	Department for Digital, Culture, Media and Sport
answering dept id	10
answering dept short name	Digital, Culture, Media and Sport
answering dept sort name	Digital, Culture, Media and Sport
hansard heading	Government Departments: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Digital, Culture, Media and Sport, what steps she is taking to tackle companies who operate premium rate telephone numbers which forward calls to Government Departments.
tabling member constituency	Glasgow North West
tabling member printed	Carol Monaghan
uin	108969
answer	answer is ministerial correction date of answer 26/10/2017 answer text <p>The Phone-paid Services Authority (PSA) regulates premium rate services in the UK. In order to operate a premium rate service, providers must register with the PSA and abide by their Code of Practice, which is approved by the Office of Communications. Providers of information, communication and signposting services, which connect consumers to specific organisations via premium rate numbers on the 087 and 090 number ranges must also comply with a set of additional requirements (Special Conditions) designed to provide additional protections for consumers.</p><p> </p><p>Where the PSA has reason to believe that providers of such services may be in breach of the Code of Practice or the Special Conditions, they may investigate and in serious cases will refer them to its Code Adjudication Tribunal, which has the power to impose sanctions and orders, including fines, refunds to consumers and suspending the service in question.</p><p> </p> answering member constituency West Suffolk answering member printed Matt Hancock question first answered 26/10/2017 13:34:04 answering member 4070 label Biography information for Matt Hancock
tabling member	4443 label Biography information for Carol Monaghan

776087

registered interest
date	23/10/2017
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Department for Work and Pensions: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what financial support he plans to make available for customers who have already incurred significant telephone charges through contacting his Department about their benefit claims.
tabling member constituency	Glasgow North West
tabling member printed	Carol Monaghan
uin	108968
answer	answer is ministerial correction date of answer 26/10/2017 answer text <p>The administrative process of identifying and compensating call charges retrospectively would present an unacceptable cost to the tax payer.</p><p><strong> </strong></p> answering member constituency Gosport answering member printed Caroline Dinenage question first answered 26/10/2017 10:43:09 answering member 4008 label Biography information for Dame Caroline Dinenage
tabling member	4443 label Biography information for Carol Monaghan

751396

registered interest
date	12/07/2017
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Visas
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how much revenue was accrued to the public purse from the premium visa service in 2015-16.
tabling member constituency	Glasgow North West
tabling member printed	Carol Monaghan
uin	4553
answer	answer is ministerial correction date of answer 03/08/2017 answer text <p>The statement of accounts for the Home Office is published on the .GOV.UK website. The annual accounts provide a financial and narrative summary of the activities of the Home Office.</p><p> </p><p>A link to the most recent available data is provided here;</p><p><strong> </strong></p><p><a href="https://www.gov.uk/government/collections/ho-annual-reports-and-accounts" target="_blank">https://www.gov.uk/government/collections/ho-annual-reports-and-accounts</a></p><p> </p><p><a href="https://www.gov.uk/government/publications/home-office-annual-report-and-accounts-2016-to-2017" target="_blank">https://www.gov.uk/government/publications/home-office-annual-report-and-accounts-2016-to-2017</a></p> answering member constituency Great Yarmouth answering member printed Brandon Lewis grouped question UIN 4550 question first answered 03/08/2017 14:06:27 answering member 4009 label Biography information for Sir Brandon Lewis
tabling member	4443 label Biography information for Carol Monaghan

751397

registered interest
date	12/07/2017
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Visas
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how much revenue was accrued to the public purse from the premium visa service in (a) 2011-12, (b) 2012-13, (c) 2013-14 and (d) 2014-15.
tabling member constituency	Glasgow North West
tabling member printed	Carol Monaghan
uin	4550
answer	answer is ministerial correction date of answer 03/08/2017 answer text <p>The statement of accounts for the Home Office is published on the .GOV.UK website. The annual accounts provide a financial and narrative summary of the activities of the Home Office.</p><p> </p><p>A link to the most recent available data is provided here;</p><p><strong> </strong></p><p><a href="https://www.gov.uk/government/collections/ho-annual-reports-and-accounts" target="_blank">https://www.gov.uk/government/collections/ho-annual-reports-and-accounts</a></p><p> </p><p><a href="https://www.gov.uk/government/publications/home-office-annual-report-and-accounts-2016-to-2017" target="_blank">https://www.gov.uk/government/publications/home-office-annual-report-and-accounts-2016-to-2017</a></p> answering member constituency Great Yarmouth answering member printed Brandon Lewis grouped question UIN 4553 question first answered 03/08/2017 14:06:27 answering member 4009 label Biography information for Sir Brandon Lewis
tabling member	4443 label Biography information for Carol Monaghan

749376

registered interest
date	06/07/2017
answering body	Department for Education
answering dept id	60
answering dept short name	Education
answering dept sort name	Education
hansard heading	Students: Debts
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Education, what the implications for her Department's policies are of the findings from the Institute for Fiscal Studies of 4 July 2017 on the comparative effect of the removal of the maintenance grant on levels of debt from students from poorer and richer families.
tabling member constituency	Glasgow North West
tabling member printed	Carol Monaghan
uin	3397
answer	answer is ministerial correction date of answer 11/07/2017 answer text <p>Young people from disadvantaged backgrounds are going to university at a record rate – they were 43 per cent more likely to go to university in 2016 than they were in 2009.</p><p> </p><p>The Government is committed to maintaining the UK’s world class higher education system while living within its means and ensuring all those with the talent to benefit from a higher education can afford to do so. To put higher education funding onto a more sustainable footing, the Government asked future graduates to meet more of the costs of their studies through replacing maintenance grants with loans.</p><p>The equality analysis for the 2016/17 student support regulations assessed the impact of this policy change, including the impact on students from low income backgrounds. It is available here: <a href="https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/482110/bis-15-639-student-finance-equality-analysis.pdf" target="_blank">https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/482110/bis-15-639-student-finance-equality-analysis.pdf</a>.</p> answering member constituency Orpington answering member printed Joseph Johnson question first answered 11/07/2017 15:21:37 answering member 4039 label Biography information for Lord Johnson of Marylebone
tabling member	4443 label Biography information for Carol Monaghan

731407

registered interest
date	21/06/2017
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Visas
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how much revenue was generated from visa applications that were denied in the last 12 months for which figures are available.
tabling member constituency	Glasgow North West
tabling member printed	Carol Monaghan
uin	40
answer	answer is ministerial correction date of answer 26/06/2017 answer text <p>The Home Office does not collect this information as a matter of course, and therefore no data is held to enable us to provide a response.</p> answering member constituency Great Yarmouth answering member printed Brandon Lewis question first answered 26/06/2017 10:52:50 answering member 4009 label Biography information for Sir Brandon Lewis
tabling member	4443 label Biography information for Carol Monaghan