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<p>Figures are provided for the full financial years of 2013/14, 2014/15, 2015/16
and 2016/17 with data given for each of the Civil Legal Advice Mandatory Gateway categories
of Debt, Discrimination and Education.</p><p> </p><p>The Legal Aid Agency (LAA) does
not hold data on the number of calls received per category but does record the number
of cases per category; a case can have more than one call. This information is shown
below. In the table below the number of CLA Operator Service cases is the total number
of enquiries irrespective of whether the client is eligible for legal aid or not;
the number of cases referred to CLA Specialists is the number of cases identified
at initial diagnosis where the client is eligible for legal aid.</p><p> </p><table><tbody><tr><td
colspan="2"><p><strong>Financial Year 2013/14 </strong></p></td><td colspan="2"><p><strong>
Financial Year 2014/15 </strong></p></td><td colspan="2"><p><strong> Financial Year
2015/16 </strong></p></td><td colspan="2"><p><strong> Financial Year 2016/17 </strong></p></td></tr><tr><td
colspan="2"><p><strong> </strong></p></td><td><p><strong>Number of CLA Operator Service
cases </strong></p></td><td><p><strong> Number of cases referred to CLA Specialists
</strong></p></td><td><p><strong> Number of CLA Operator Service cases </strong></p></td><td><p><strong>
Number of cases referred to CLA Specialists </strong></p></td><td><p><strong> Number
of CLA Operator Service cases </strong></p></td><td><p><strong> Number of cases referred
to CLA Specialists </strong></p></td><td><p><strong> Number of CLA Operator Service
cases </strong></p></td><td><p><strong> Number of cases referred to CLA Specialists
</strong></p></td></tr><tr><td rowspan="3"><p><strong> Category of Law </strong></p></td><td><p><strong>
Debt </strong></p></td><td><p>42,911</p></td><td><p>2,398</p></td><td><p>37,514</p></td><td><p>1,487</p></td><td><p>30,651</p></td><td><p>796</p></td><td><p>19,699</p></td><td><p>646</p></td></tr><tr><td><p><strong>
Discrimination </strong></p></td><td><p>6,921</p></td><td><p>3,558</p></td><td><p>6,748</p></td><td><p>3,419</p></td><td><p>4,655</p></td><td><p>2,608</p></td><td><p>6,743</p></td><td><p>3,727</p></td></tr><tr><td><p><strong>
Education </strong></p></td><td><p>3,647</p></td><td><p>1,312</p></td><td><p>3,467</p></td><td><p>1,425</p></td><td><p>3,991</p></td><td><p>1,878</p></td><td><p>3,928</p></td><td><p>2,055</p></td></tr></tbody></table><p><strong>
</strong></p><p>The table below shows the number of clients in each of the categories
who either received face-to-face advice via Civil Legal Advice (CLA) or who were referred
to legal aid face-to-face advice providers.</p><p> </p><p>Please note that in the
category of Debt a Civil Legal Advice Provider will make a referral to a suitable
Legal Aid Provider if they identify a client as needing face-to-face advice. In the
categories of Discrimination and Education the CLA Specialists are contracted by the
Legal Aid Agency to also provide Face-to-Face advice when needed.</p><p> </p><table><tbody><tr><td
colspan="2"><p><strong> </strong></p></td><td><p><strong>Financial Year 2013/14 Number
of CLA Clients referred/advised Face-to-Face </strong></p></td><td><p><strong> Financial
Year 2014/15 Number of CLA Clients referred/advised Face-to-Face </strong></p></td><td><p><strong>
Financial Year 2015/16 Number of CLA Clients referred/advised Face-to-Face </strong></p></td><td><p><strong>
Financial Year 2016/17 Number of CLA Clients referred/advised Face-to-Face </strong></p></td></tr><tr><td
rowspan="3"><p><strong> Category of Law </strong></p></td><td><p><strong> Debt </strong></p></td><td><p>172</p></td><td><p>153</p></td><td><p>76</p></td><td><p>55</p></td></tr><tr><td><p><strong>
Discrimination </strong></p></td><td><p>5</p></td><td><p>6</p></td><td><p>5</p></td><td><p>0</p></td></tr><tr><td><p><strong>Education
</strong></p></td><td><p>5</p></td><td><p>5</p></td><td><p>4</p></td><td><p>1</p></td></tr></tbody></table>
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