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48028

registered interest
date	09/04/2014
answering body	Leader of the House
answering dept id	34
answering dept short name	Leader of the House
answering dept sort name	Leader of the House
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Leader of the House, if he will introduce and consult upon proposals for the Standards Committee to be replaced by a body consisting of a majority of lay members with representation of more than three hon. Members without voting rights.
tabling member constituency	Walsall North
tabling member printed	Mr David Winnick
uin	196096
answer	answer is ministerial correction date of answer 28/04/2014 answer text <p>The House strengthened its own procedures in January 2013 by reconstituting the Committee on Standards to include lay member representation, with a specific right to submit an opinion on any report of that Committee and to have it published.</p><p>I have had recent discussions with the Chair of the Committee on Standards, the Parliamentary Commissioner for Standards and other interested parties on ensuring that the standards regime for Members is as robust as it can be.</p><p>I expect the Committee on Standards to announce shortly terms of reference for an inquiry examining the current system, which draws on the recent report by the lay members of that Committee. I expect to follow up my discussions with the Committee on Standards in order further to strengthen lay members' scrutiny of standards matters. If any Member wishes to bring forward specific proposals for improvements to the system, this is of course something that both the Committee and the House will wish to consider.</p><p> </p> answering member constituency South Cambridgeshire answering member printed Mr Andrew Lansley question first answered 28/04/2014 12:00:00 answering member 123 label Biography information for Lord Lansley
tabling member	316 label Biography information for Mr David Winnick

46855

registered interest
date	03/04/2014
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, if he will put arrangements in place to enable telephone callers to the Tax Credit Office in Preston to raise queries with an official rather than through the automatic telephone system.
tabling member constituency	Walsall North
tabling member printed	Mr David Winnick
uin	195176
answer	answer is ministerial correction date of answer 28/04/2014 answer text <p>The introduction of HMRC's Intelligent Telephony Automation (ITA) system has enabled HMRC to significantly reduce call handling and call waiting times and increase satisfaction.</p><p> </p><p>The speech recognition technology system reacts to what the caller says instead of selecting an option by pushing a button on their phone. ITA allows customers to say what they want to discuss when they telephone HMRC. For the majority of customers, this means their queries are answered by tailored informational messages, without the need to speak to an adviser. If a customer still wants to speak to someone, ITA ensures the adviser is already aware of the customer's reason for calling, offering a more effective customer service.</p><p> </p><p>This enables HMRC to offer a more efficient and tailored customer service and where necessary, give the customer extra support.</p><p> </p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 28/04/2014 12:00:00 answering member 1529 label Biography information for Mr David Gauke
tabling member	316 label Biography information for Mr David Winnick