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<p>DWP is continually exploring the use of all types of Artificial Intelligence and
its potential to support the provision of more digital services with a human touch
in a safe, ethical, and considered way. Artificial Intelligence will never replace
the role of our colleagues in supporting customers throughout their journey.</p><p>We
are using Artificial Intelligence to undertake administrative or repetitive tasks,
freeing up our colleagues to spend more time with claimants.</p><p>As part of our
approach, and in-line with the Prime Minister’s Foundation Model Taskforce, DWP has
created a Generative Artificial Intelligence Lighthouse Programme which will safely
guide our innovation in emerging Artificial Intelligence technology. The role of this
programme is to ‘test and learn’ in a safe and governed environment where all types
of AI can be used to assist us in the delivery of our customer outcomes and department
efficiencies. Following this test and learn approach will help us to build more certainty
on the potential benefits that can be realised.</p><p>Where Artificial Intelligence
is used to assist its activities in prevention and detection of fraud within UC applications,
DWP always ensures appropriate safeguards are in place for the proportionate, ethical,
and legal use of data with internal monitoring protocols adhered to. Through the work
of departmental governance, we can always explain how the AI reaches conclusions using
data.</p><p>DWP does not use AI to replace human judgement in determining or denying
a payment to a claimant. Where appropriate, Equality and Data Protection Impact Assessments
have been carried out.</p><p><a href="https://www.gov.uk/government/organisations/department-for-work-pensions/about/personal-information-charter"
target="_blank">DWP's Personal Information Charter</a> explains how and why we use
personal information and citizen’s rights and responsibilities.</p><p> </p><p><strong>
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