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773871

registered interest
date	19/10/2017
answering body	Cabinet Office
answering dept id	53
answering dept short name	Cabinet Office
answering dept sort name	Cabinet Office
hansard heading	Electronic Government: Proof of Identity
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Minister for the Cabinet Office, which Government Departments use the GOV.UK Verify service.
tabling member constituency	Oldham East and Saddleworth
tabling member printed	Debbie Abrahams
uin	108785
answer	answer is ministerial correction date of answer 26/10/2017 answer text <p>Gov.uk Verify is currently used by 6 government departments and agencies to provide secure digital access to 14 services. These are provided by the DVSA, DVLA, HMRC, DWP, BEIS and DEFRA. The full list of services accessible through GOV.UK Verify is published on the GOV.UK website and is regularly updated.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 26/10/2017 13:04:16 answering member 4048 label Biography information for Caroline Nokes
tabling member	4212 label Biography information for Debbie Abrahams

774117

registered interest
date	19/10/2017
answering body	Cabinet Office
answering dept id	53
answering dept short name	Cabinet Office
answering dept sort name	Cabinet Office
hansard heading	Department for Work and Pensions: Electronic Government
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Minister for the Cabinet Office, how many and what proportion of the visits to GOV.UK Verify are for the purpose of accessing his Department's services.
tabling member constituency	Oldham East and Saddleworth
tabling member printed	Debbie Abrahams
uin	108784
answer	answer is ministerial correction date of answer 23/11/2017 answer text <p><strong>Between Monday 2 January and Sunday 15 October, there were 3,384,342 visits to GOV.UK Verify. Out of these 338,438 (10%) visits were for Check Your State Pension and 387,046 for Universal Credit (11.4%). There were a total of 725,484 visits (21.4%) for DWP and Pensions services.</strong></p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 23/11/2017 14:33:50 answering member 4048 label Biography information for Caroline Nokes
tabling member	4212 label Biography information for Debbie Abrahams

774120

registered interest
date	19/10/2017
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Department for Work and Pensions: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, if he will publish the (a) value and (b) length of contract for each organisation used by his Department to operate telephone helplines.
tabling member constituency	Oldham East and Saddleworth
tabling member printed	Debbie Abrahams
uin	108842
answer	answer is ministerial correction date of answer 24/10/2017 answer text <p>DWP contracts over £10,000 are published on the Contracts Finder website. The Contact Centres non-geographic numbers contract was awarded under the overarching Contact Centre Services contract published on 2<sup>nd</sup> February 2016.</p><p>Link to Contract Finders website: <a href="https://www.contractsfinder.service.gov.uk/Notice/ec58d876-3b02-4236-a0bf-e0d203a961a7?p=@RPT0=NjJNT08=UFQxUlR" target="_blank">https://www.contractsfinder.service.gov.uk/Notice/ec58d876-3b02-4236-a0bf-e0d203a961a7?p=@RPT0=NjJNT08=UFQxUlR</a>.</p> answering member constituency Gosport answering member printed Caroline Dinenage question first answered 24/10/2017 11:49:33 answering member 4008 label Biography information for Dame Caroline Dinenage
tabling member	4212 label Biography information for Debbie Abrahams

774122

registered interest
date	19/10/2017
answering body	Cabinet Office
answering dept id	53
answering dept short name	Cabinet Office
answering dept sort name	Cabinet Office
hansard heading	Electronic Government: Proof of Identity
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Minister for the Cabinet Office, what estimate he has made of the proportion of site visits, from a verified account, which start on GOV.UK verify which are successful in accessing a service.
tabling member constituency	Oldham East and Saddleworth
tabling member printed	Debbie Abrahams
uin	108844
answer	answer is ministerial correction date of answer 24/10/2017 answer text <p>‘Success’ in this context is measured as the percentage of people with a verified identity who are then ‘matched’ with the departmental service they are attempting to access. Matching ensures that the user is shown the correct record within the service. Between January and August 2017, the matching success rate was 88%.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 24/10/2017 12:52:54 answering member 4048 label Biography information for Caroline Nokes
tabling member	4212 label Biography information for Debbie Abrahams

770091

registered interest
date	13/10/2017
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Access to Work Programme
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many Access to Work reassessments have been conducted in each year since 2009-10.
tabling member constituency	Oldham East and Saddleworth
tabling member printed	Debbie Abrahams
uin	107705
answer	answer is ministerial correction date of answer 18/10/2017 answer text <p>The information requested is not readily available and to provide it would incur disproportionate cost.</p><p> </p><p>We have recently published the following statistics on the number of people who have had Access to Work provision approved: <a href="https://www.gov.uk/government/statistics/access-to-work-statistics" target="_blank">https://www.gov.uk/government/statistics/access-to-work-statistics</a>.</p><p> </p><p>These statistics have been developed using guidelines set out by the UK Statistics Authority and are new official statistics undergoing development. They have therefore been designated as experimental statistics. We plan to publish these statistics on an annual basis and will explore the feasibility of expanding their scope to cover other parts of the Access to Work customer journey such as Access to Work payments. Users are invited to comment on the development and relevance of these statistics at this stage and can send feedback to: <a href="mailto:access.toworkstatistics@dwp.gsi.gov.uk" target="_blank">access.toworkstatistics@dwp.gsi.gov.uk</a>. Your questions above will also be considered as part of the development of the statistics.</p> answering member constituency Portsmouth North answering member printed Penny Mordaunt grouped question UIN 107706 107707 107717 question first answered 18/10/2017 09:50:25 answering member 4017 label Biography information for Penny Mordaunt
tabling member	4212 label Biography information for Debbie Abrahams

770092

registered interest
date	13/10/2017
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Access to Work Programme
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many people who received support from the Access to Work scheme were assessed but did not receive an element for each year since 2009-10.
tabling member constituency	Oldham East and Saddleworth
tabling member printed	Debbie Abrahams
uin	107717
answer	answer is ministerial correction date of answer 18/10/2017 answer text <p>The information requested is not readily available and to provide it would incur disproportionate cost.</p><p> </p><p>We have recently published the following statistics on the number of people who have had Access to Work provision approved: <a href="https://www.gov.uk/government/statistics/access-to-work-statistics" target="_blank">https://www.gov.uk/government/statistics/access-to-work-statistics</a>.</p><p> </p><p>These statistics have been developed using guidelines set out by the UK Statistics Authority and are new official statistics undergoing development. They have therefore been designated as experimental statistics. We plan to publish these statistics on an annual basis and will explore the feasibility of expanding their scope to cover other parts of the Access to Work customer journey such as Access to Work payments. Users are invited to comment on the development and relevance of these statistics at this stage and can send feedback to: <a href="mailto:access.toworkstatistics@dwp.gsi.gov.uk" target="_blank">access.toworkstatistics@dwp.gsi.gov.uk</a>. Your questions above will also be considered as part of the development of the statistics.</p> answering member constituency Portsmouth North answering member printed Penny Mordaunt grouped question UIN 107705 107706 107707 question first answered 18/10/2017 09:50:25 answering member 4017 label Biography information for Penny Mordaunt
tabling member	4212 label Biography information for Debbie Abrahams

770093

registered interest
date	13/10/2017
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Access to Work Programme
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many awards for Access to Work were (a) stopped and (b) reduced at review in each year since 2009-10.
tabling member constituency	Oldham East and Saddleworth
tabling member printed	Debbie Abrahams
uin	107707
answer	answer is ministerial correction date of answer 18/10/2017 answer text <p>The information requested is not readily available and to provide it would incur disproportionate cost.</p><p> </p><p>We have recently published the following statistics on the number of people who have had Access to Work provision approved: <a href="https://www.gov.uk/government/statistics/access-to-work-statistics" target="_blank">https://www.gov.uk/government/statistics/access-to-work-statistics</a>.</p><p> </p><p>These statistics have been developed using guidelines set out by the UK Statistics Authority and are new official statistics undergoing development. They have therefore been designated as experimental statistics. We plan to publish these statistics on an annual basis and will explore the feasibility of expanding their scope to cover other parts of the Access to Work customer journey such as Access to Work payments. Users are invited to comment on the development and relevance of these statistics at this stage and can send feedback to: <a href="mailto:access.toworkstatistics@dwp.gsi.gov.uk" target="_blank">access.toworkstatistics@dwp.gsi.gov.uk</a>. Your questions above will also be considered as part of the development of the statistics.</p> answering member constituency Portsmouth North answering member printed Penny Mordaunt grouped question UIN 107705 107706 107717 question first answered 18/10/2017 09:50:25 answering member 4017 label Biography information for Penny Mordaunt
tabling member	4212 label Biography information for Debbie Abrahams

770094

registered interest
date	13/10/2017
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Access to Work Programme
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what the average length of Access to Work awards was for each year since 2009-10.
tabling member constituency	Oldham East and Saddleworth
tabling member printed	Debbie Abrahams
uin	107706
answer	answer is ministerial correction date of answer 18/10/2017 answer text <p>The information requested is not readily available and to provide it would incur disproportionate cost.</p><p> </p><p>We have recently published the following statistics on the number of people who have had Access to Work provision approved: <a href="https://www.gov.uk/government/statistics/access-to-work-statistics" target="_blank">https://www.gov.uk/government/statistics/access-to-work-statistics</a>.</p><p> </p><p>These statistics have been developed using guidelines set out by the UK Statistics Authority and are new official statistics undergoing development. They have therefore been designated as experimental statistics. We plan to publish these statistics on an annual basis and will explore the feasibility of expanding their scope to cover other parts of the Access to Work customer journey such as Access to Work payments. Users are invited to comment on the development and relevance of these statistics at this stage and can send feedback to: <a href="mailto:access.toworkstatistics@dwp.gsi.gov.uk" target="_blank">access.toworkstatistics@dwp.gsi.gov.uk</a>. Your questions above will also be considered as part of the development of the statistics.</p> answering member constituency Portsmouth North answering member printed Penny Mordaunt grouped question UIN 107705 107707 107717 question first answered 18/10/2017 09:50:25 answering member 4017 label Biography information for Penny Mordaunt
tabling member	4212 label Biography information for Debbie Abrahams

769773

registered interest
date	12/10/2017
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what the (a) shortest, (b) average and (c) longest recorded call was to the universal credit helpline in each of the last 12 months.
tabling member constituency	Oldham East and Saddleworth
tabling member printed	Debbie Abrahams
uin	107512
answer	answer is ministerial correction date of answer 20/10/2017 answer text <p>Average call duration data is available in respect of the Universal Credit helpline for each of the last 12 months. However, data to indicate the shortest and longest recorded call durations is not available and could only be provided at disproportionate cost.</p><p> </p><p>Please note:</p><ol><li>The average call duration on the Universal Credit Helpline indicated in the data table below includes time in a telephony queue awaiting answer and the time spent talking to a customer adviser.</li><li>The data supplied is derived from unpublished management information, which was collected for internal Departmental use only and has not been quality assured to National Statistics or Official Statistics publication standard. The data should therefore be treated with caution.</li></ol><p> </p><table><tbody><tr><td><p>Month</p></td><td><p>Average Call Duration (in minutes and seconds)</p></td></tr><tr><td><p>Oct-16</p></td><td><p>11:20</p></td></tr><tr><td><p>Nov-16</p></td><td><p>12:20</p></td></tr><tr><td><p>Dec-16</p></td><td><p>11:23</p></td></tr><tr><td><p>Jan-17</p></td><td><p>12:01</p></td></tr><tr><td><p>Feb-17</p></td><td><p>12:40</p></td></tr><tr><td><p>Mar-17</p></td><td><p>11:08</p></td></tr><tr><td><p>Apr-17</p></td><td><p>10:25</p></td></tr><tr><td><p>May-17</p></td><td><p>10:10</p></td></tr><tr><td><p>Jun-17</p></td><td><p>11:36</p></td></tr><tr><td><p>Jul-17</p></td><td><p>12:14</p></td></tr><tr><td><p>Aug-17</p></td><td><p>13:02</p></td></tr><tr><td><p>Sep-17</p></td><td><p>13:12</p></td></tr></tbody></table><p> </p><p>Data Sources: BT OPMIS and NGCC</p> answering member constituency East Hampshire answering member printed Damian Hinds question first answered 20/10/2017 13:03:27 answering member 3969 label Biography information for Damian Hinds previous answer version 15386 answering member constituency East Hampshire answering member printed Damian Hinds answering member 3969 label Biography information for Damian Hinds
tabling member	4212 label Biography information for Debbie Abrahams

769774

registered interest
date	12/10/2017
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what guidance his Department has issued to ensure that universal credit claimants are informed of the option of being called back when telephoning the universal credit helpline.
tabling member constituency	Oldham East and Saddleworth
tabling member printed	Debbie Abrahams
uin	107513
answer	answer is ministerial correction date of answer 20/10/2017 answer text <p>The Department’s guidance directs staff dealing with Universal Credit claims to call customers back either if they request it or if they express any concern about the cost of calling. Additionally, on 18 October 2017 at a Work and Pensions Select Committee hearing, the Secretary of State announced plans to make the Universal Credit helpline a freephone number over the next month.</p> answering member constituency East Hampshire answering member printed Damian Hinds question first answered 20/10/2017 13:10:06 answering member 3969 label Biography information for Damian Hinds previous answer version 15387 answering member constituency East Hampshire answering member printed Damian Hinds answering member 3969 label Biography information for Damian Hinds
tabling member	4212 label Biography information for Debbie Abrahams