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1043714

registered interest
date	18/01/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Personal Independence Payment
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what her Department's target timetable is for applicants of personal independence payments to be notified of the decision on their application; and what (a) proportion and (b) number of applications met that target in each year for which information is available.
tabling member constituency	Motherwell and Wishaw
tabling member printed	Marion Fellows
uin	210050
answer	answer is ministerial correction date of answer 23/01/2019 answer text <p>The Department does not have targets for Personal Independence Payment (PIP) applications.</p> answering member constituency Truro and Falmouth answering member printed Sarah Newton question first answered 23/01/2019 16:16:53 answering member 4071 label Biography information for Sarah Newton
tabling member	4440 label Biography information for Marion Fellows

1043721

registered interest
date	18/01/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Independent Case Examiner
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how much money has been spent from the public purse on the running of the office of the Independent Case Examiner for each available year; and what her Department's plans are for the future funding on that office.
tabling member constituency	Motherwell and Wishaw
tabling member printed	Marion Fellows
uin	210055
answer	answer is ministerial correction date of answer 23/01/2019 answer text <p>Funding for the Independent Case Examiner’s Office is reviewed on an annual basis. The table below provides details of the budget allocated to the Office in the last four financial years.</p><p> </p><table><tbody><tr><td><p>Financial Year (April to March)</p></td><td><p>Amount</p></td></tr><tr><td><p>2015/16</p></td><td><p>£2,563,702</p></td></tr><tr><td><p>2016/17</p></td><td><p>£2,733,114</p></td></tr><tr><td><p>2017/18</p></td><td><p>£2,534,005</p></td></tr><tr><td><p>2018/19</p></td><td><p>£3,008,587</p></td></tr></tbody></table> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 23/01/2019 14:58:53 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4440 label Biography information for Marion Fellows

1043722

registered interest
date	18/01/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Independent Case Examiner
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what assessment her Department has made of the Independent Case Examiner's ability to process complaints in a timely manner.
tabling member constituency	Motherwell and Wishaw
tabling member printed	Marion Fellows
uin	210056
answer	answer is ministerial correction date of answer 23/01/2019 answer text <p>The Independent Case Examiner (ICE) is appointed under contract to adjudicate on escalated complaints about DWP and its contracted service providers, in cases where the complainant has exhausted the relevant internal complaints process and remains dissatisfied. If a complainant is dissatisfied with the outcome of an ICE investigation, or the service provided by the Office (including processing times) they can ask their Member of Parliament to escalate their complaint to the Parliamentary and Health Service Ombudsman. The Permanent Secretary is apprised of the Ombudsman’s findings each year.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 23/01/2019 14:50:19 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4440 label Biography information for Marion Fellows

1043723

registered interest
date	18/01/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Independent Case Examiner
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what her Department's target timetable is for complaints to the Independent Case Examiner to be concluded; and what (a) proportion and (b) number of complaints met that target in each year for which information.
tabling member constituency	Motherwell and Wishaw
tabling member printed	Marion Fellows
uin	210057
answer	answer is ministerial correction date of answer 23/01/2019 answer text <p>The table below provides details of the clearance time targets for the Independent Case Examiner’s Office and its performance against those targets since they were introduced in their current form.</p><p> </p><table><tbody><tr><td><p> </p></td><td><p>Resolution: Aim to resolve the complaint, to the complainants satisfaction, within 8 weeks of it being accepted for investigation</p></td><td><p>Settlement: Aim to settle the complaint, to the complainants satisfaction, with 15 weeks of the investigation commencing</p></td><td><p>ICE Report: Aim to issue the ICE Report within 20 weeks of the investigation commencing</p></td></tr><tr><td><p><strong>2015/16</strong></p></td><td><p>80 complaints resolved 79% within target</p></td><td><p>91 complaints settled 74% within target</p></td><td><p>586 ICE Reports 56% within target</p></td></tr><tr><td><p><strong>2016/17</strong></p></td><td><p>84 complaints resolved 86% within target</p></td><td><p>127 complaints settled 87% within target</p></td><td><p>660 ICE Reports 41% within target</p></td></tr><tr><td><p><strong>2017/18</strong></p></td><td><p>83 complaints resolved 74% within target</p></td><td><p>141 complaints settled 84% within target</p></td><td><p>698 ICE Reports 40% within target</p></td></tr><tr><td><p><strong>2018/19</strong> <strong>(April to December 2018)</strong></p></td><td><p>131 complaints resolved 68% within target</p></td><td><p>139 complaints settled 81% within target</p></td><td><p>628 ICE Reports 45% within target</p></td></tr></tbody></table><p> </p><p> </p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 23/01/2019 14:42:35 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4440 label Biography information for Marion Fellows

1041702

registered interest
date	15/01/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Personal Independence Payment: Medical Examinations
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, whether auditors from her Department have the authority to instruct health professionals to make mandatory (a) specific and (b) general amendments to Independent Assessment Service reports.
tabling member constituency	Motherwell and Wishaw
tabling member printed	Marion Fellows
uin	208914
answer	answer is ministerial correction date of answer 21/01/2019 answer text <p>The quality assurance audit process following consultation is in place to ensure that the report the Health Professional provides to the Department is of a high standard. This is a very important part of the process to check the information provided is fully explained and justified.</p><p>Where assessments have been graded as either ‘acceptable - report amendment required’ or ‘unacceptable’ the reports are returned to the Assessment Provider for remedial activity. Where possible, this activity should be taken by the Health Professional who carried out the original assessment. DWP is not prescriptive on how changes should be made. The Assessment Provider is responsible for ensuring the returned report is then fit for purpose prior to resubmitting it to DWP.</p> answering member constituency Truro and Falmouth answering member printed Sarah Newton question first answered 21/01/2019 13:27:16 answering member 4071 label Biography information for Sarah Newton
tabling member	4440 label Biography information for Marion Fellows

1041705

registered interest
date	15/01/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Independent Assessment Services: Audit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many health professionals from Independent Assessment Services have been (a) dismissed and (b) referred for further training as a result of her Department's audits of health professionals' reports.
tabling member constituency	Motherwell and Wishaw
tabling member printed	Marion Fellows
uin	208915
answer	answer is ministerial correction date of answer 21/01/2019 answer text <p>Independent Assessment Service are committed to providing the highest quality of service to all claimants when conducting a functional PIP assessment and in the preparation of claimant reports for consideration by the DWP.</p><p> </p><p>The figures requested is not available as Health Professionals are not dismissed based on the audit of a single assessment report. Audit is one of a number of tools used to monitor the quality of Health Professionals work and to inform ongoing support and performance management. All Health Professionals who have quality issues identified by audit will receive feedback and additional training as a result. Health Professionals who require full retraining to ensure they meet the required quality standards will receive this. Where Health Professionals do not meet the quality requirements on a regular basis, performance management will be taken, which can lead to dismissal.</p> answering member constituency Truro and Falmouth answering member printed Sarah Newton question first answered 21/01/2019 13:39:42 answering member 4071 label Biography information for Sarah Newton
tabling member	4440 label Biography information for Marion Fellows