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<p>Under the Consumer Rights Act 2015, contracts entered into by a trader and a consumer
where a trader agrees to carry out a service, such as storing their goods, have to
be carried out with reasonable care and skill. Traders are prohibited from including
a term in the contract which limits its liability when carrying out that service.</p><p>
</p><p>For free information and advice on their rights, consumers should contact the
Citizens Advice consumer service on 03454 04 05 06 (www.citizensadvice.org/).</p><p>
</p><p>Whilst we do not place any requirements on businesses to plan for emergencies,
we do encourage businesses to be prepared and the Cabinet Office provides good practice
guidance on the actions they can take on gov.uk: https://www.gov.uk/government/publications/preparing-for-emergencies/preparing-for-emergencies</p><p>In
addition, the Cabinet Office publishes the National Risk Register which contains further
information and resources to help individuals, businesses and communities to plan
for specific emergencies: https://www.gov.uk/government/publications/national-risk-register-of-civil-emergencies-2017-edition.</p><p>
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