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<p>The table below provides details of the clearance time targets for the Independent
Case Examiner’s Office and its performance against those targets since they were introduced
in their current form.</p><p> </p><table><tbody><tr><td><p> </p></td><td><p>Resolution:
Aim to resolve the complaint, to the complainants satisfaction, within 8 weeks of
it being accepted for investigation</p></td><td><p>Settlement: Aim to settle the complaint,
to the complainants satisfaction, with 15 weeks of the investigation commencing</p></td><td><p>ICE
Report: Aim to issue the ICE Report within 20 weeks of the investigation commencing</p></td></tr><tr><td><p><strong>2015/16</strong></p></td><td><p>80
complaints resolved 79% within target</p></td><td><p>91 complaints settled 74% within
target</p></td><td><p>586 ICE Reports 56% within target</p></td></tr><tr><td><p><strong>2016/17</strong></p></td><td><p>84
complaints resolved 86% within target</p></td><td><p>127 complaints settled 87% within
target</p></td><td><p>660 ICE Reports 41% within target</p></td></tr><tr><td><p><strong>2017/18</strong></p></td><td><p>83
complaints resolved 74% within target</p></td><td><p>141 complaints settled 84% within
target</p></td><td><p>698 ICE Reports 40% within target</p></td></tr><tr><td><p><strong>2018/19</strong>
<strong>(April to December 2018)</strong></p></td><td><p>131 complaints resolved 68%
within target</p></td><td><p>139 complaints settled 81% within target</p></td><td><p>628
ICE Reports 45% within target</p></td></tr></tbody></table><p> </p><p> </p>
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