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946919
registered interest false more like this
date less than 2018-07-23more like thismore than 2018-07-23
answering body
Department for Work and Pensions more like this
answering dept id 29 more like this
answering dept short name Work and Pensions more like this
answering dept sort name Work and Pensions more like this
hansard heading State Retirement Pensions: Females more like this
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 4 June 2018 to Question 146980 on State Retirement Pensions: Females, what the average length of time taken was for a complaint in relation to the equalisation of the state pension age to be (a) received and referred to be Independent Case Examiners Office, (b) allocated to a case manager and (c) investigated by the case manager and a response issued to the complainant. more like this
tabling member constituency Rutherglen and Hamilton West more like this
tabling member printed
Ged Killen remove filter
uin 167406 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2018-09-04more like thismore than 2018-09-04
answer text <p>The Independent Case Examiner’s Office can only accept a complaint for examination once the Department for Work and Pensions (DWP) complaint process has been exhausted. Final complaint responses from DWP signpost complainants to the ICE Office if they remain dissatisfied with the response to their complaint and tell them they have six months in which to do so.</p><p> </p><p>In response to: (a) we do not collect information about the average time taken by complainants to escalate their complaint to the Independent Case Examiner’s Office, following receipt of DWPs final complaint response; (b) to date, the average time take to allocate complaints about the equalisation of state pension age to an investigation case manager is 47 weeks; and (c) following allocation to an investigation case manager the average time taken to conclude an investigation into this group of complaints is 9 weeks (against a target of 20 weeks).</p> more like this
answering member constituency North Swindon more like this
answering member printed Justin Tomlinson more like this
question first answered
less than 2018-09-04T11:15:41.44Zmore like thismore than 2018-09-04T11:15:41.44Z
answering member
4105
label Biography information for Justin Tomlinson more like this
tabling member
4672
label Biography information for Ged Killen more like this