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417094
registered interest false more like this
date less than 2015-09-07more like thismore than 2015-09-07
answering body
HM Treasury more like this
answering dept id 14 more like this
answering dept short name Treasury more like this
answering dept sort name CaTreasury more like this
hansard heading Revenue and Customs: Telephone Services more like this
house id 2 more like this
legislature
25277
pref label House of Lords more like this
question text To ask Her Majesty’s Government, further to the Written Answer by Lord O’Neill of Gatley on 30 July (HL1654), whether HM Revenue and Customs has target times by which members of the public can reasonably expect to get through on the telephone and speak to an official; and by what percentage extent there has been a change over the past three years in the number of telephone calls from the public seeking information or assistance from that Department. more like this
tabling member printed
Lord Quirk remove filter
uin HL2014 more like this
answer
answer
is ministerial correction true more like this
date of answer less than 2015-09-21more like thismore than 2015-09-21
answer text <p>As stated in an earlier response (HL897), HM Revenue and Customs (HMRC) publishes its performance data quarterly on the gov.uk website.</p><p> </p><p> </p><p> </p><p>HMRC handles 50 million calls a year from customers. It aims to answer 80 per cent of all calls and accepts that it is not currently delivering on that aspiration. HMRC published a press release on 25 June in which it apologised for the poor service, acknowledged that some customers were struggling to get through on the telephone and outlined a number of initiatives it is putting in place to improve performance.</p><p> </p><p> </p><p> </p> more like this
answering member printed Lord Bridges of Headley more like this
question first answered
less than 2015-09-21T15:54:07.557Zmore like thismore than 2015-09-21T15:54:07.557Z
question first ministerially corrected
less than 2015-09-22T14:57:41.89Zmore like thismore than 2015-09-22T14:57:41.89Z
answering member
4535
label Biography information for Lord Bridges of Headley more like this
previous answer version
22479
answering member printed Lord Bridges more like this
answering member 3524
tabling member
3254
label Biography information for Lord Quirk more like this
64615
registered interest false more like this
date less than 2014-06-30more like thismore than 2014-06-30
answering body
Department for Education more like this
answering dept id 60 more like this
answering dept short name Education more like this
answering dept sort name Education more like this
hansard heading Schools: Standards more like this
house id 2 more like this
legislature
25277
pref label House of Lords more like this
question text To ask Her Majesty's Government, further to the remarks by Elizabeth Truss MP, Parliamentary Under Secretary of State for Education and Childcare, that "our 15 year-olds are up to three years behind their peers in the top-performing countries in reading and mathematics", what action they propose to address this. more like this
tabling member printed
Lord Quirk remove filter
uin HL698 more like this
answer
answer
is ministerial correction true more like this
date of answer less than 2014-07-08more like thismore than 2014-07-08
answer text <p>The Department for Education believes that improving the quality of teaching in literacy and numeracy is crucial to building the foundation for future study and work. The Government has revised the national curriculum and set more rigorous and challenging content in English and mathematics to match the highest performing countries around the world. The new programmes of study for English and maths will challenge pupils to realise their potential in an increasingly competitive global market.</p><p> </p><p>The new maths GCSE will have more content, be more challenging and – alongside English - will be double weighted in school performance tables. The Department has recently allocated £11 million to fund <del class="ministerial">over</del> 32 new maths hubs to support a more challenging maths GCSE to improve the quality of maths education. This initiative, which includes a teacher exchange programme with Shanghai, will enable every school and college in England, from early years to the post-16 sector, to access locally-tailored support in all areas of maths teaching and learning.</p><p> </p><p>The new national curriculum for English places a greater emphasis on reading and requires pupils to study a range of books, poems and plays.</p><p>The national curriculum for English will give teachers greater flexibility and freedom which will help to raise standards and expectations for all pupils. It has been significantly slimmed down and will free up teachers to use their professional judgement to design curricula that meet the needs of their pupils.</p><p> </p><p>The new English language GCSE will place greater demands on pupils and has more emphasis on those skills demanded by employers. The new English literature GCSE will build on this foundation, and encourage students to read, write and think critically.</p>
answering member printed Lord Nash more like this
question first answered
less than 2014-07-08T15:42:37.307Zmore like thismore than 2014-07-08T15:42:37.307Z
question first ministerially corrected
less than 2014-07-09T15:07:12.1098723Zmore like thismore than 2014-07-09T15:07:12.1098723Z
answering member
4270
label Biography information for Lord Nash more like this
previous answer version
8669
answering member printed Lord Nash more like this
answering member
4270
label Biography information for Lord Nash more like this
tabling member
3254
label Biography information for Lord Quirk more like this