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<p>The use of rail replacement buses is always regrettable when the passenger rightly
expects a train to complete his or her journey. However, restricting the use of buses
to planned engineering works only will deprive many people of transport when serious
incidents occur, for example when the railway is closed to deal with the aftermath
of an fatality or other operating incident. The Department will continue to work with
the industry to limit the use of bus replacements services and therefore the impact
on passengers. However, in a complex and growing network buses may offer the best
solution to retain a consistent, reliable service for passengers in certain circumstances.</p>
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