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434036

registered interest
date	03/12/2015
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Thameslink Line
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, how many trains were cancelled on the Govia Thameslink rail line due to adverse weather conditions in the most recent period for which figures are available.
tabling member constituency	Mid Bedfordshire
tabling member printed	Nadine Dorries
uin	18739
answer	answer is ministerial correction date of answer 10/12/2015 answer text <p>The latest rail reporting period was 18th October to 14th November. There were 757 full and 1,623 part cancellations attributed to Network Rail causes. The causes include infrastructure failures, poor railhead conditions, external incidents (e.g. trespass and vandalism) and adverse weather related incidents. The Department does not hold disaggregated data that shows individual causes. The latest rail reporting period was 18th October to 14th November. There were 757 full and 1,623 part cancellations attributed to Network Rail causes. The causes include infrastructure failures, poor railhead conditions, external incidents (e.g. trespass and vandalism) and adverse weather related incidents. The Department does not hold disaggregated data that shows individual causes.</p><br /> <br /> answering member constituency Devizes answering member printed Claire Perry grouped question UIN 18741 question first answered 10/12/2015 17:11:30 answering member 3974 label Biography information for Claire Perry
tabling member	1481 label Biography information for Ms Nadine Dorries

434037

registered interest
date	03/12/2015
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Govia Thameslink Railway
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, what discussions Ministers have had with Govia Thameslink on improving the punctuality and reliability of that company's train service in the last six months.
tabling member constituency	Mid Bedfordshire
tabling member printed	Nadine Dorries
uin	18735
answer	answer is ministerial correction date of answer 10/12/2015 answer text <p>I am chairing a monthly meeting involving Network Rail, Govia Thameslink Railway (GTR), Southeastern and Transport Focus to monitor and co-ordinate improvements in both performance and passenger experience in the South East. This work builds upon the Joint Improvement Plan that was developed in the Spring. This Group is absolutely committed to see improvement and, crucially, to make sure that rail customers see the benefits of these improvements.</p><p>GTR failed to meet their benchmark for cancellations set out in their Franchise Agreement and in the view of the Secretary of State they are also likely to exceed their delay minutes benchmark in the near future. In order to address their poor performance and hold them to account we issued them with a Remedial Plan Notice that requires them to set out the measures they will take to improve their performance. GTR have submitted their plan and once the measures are agreed by the Secretary of State they will become contractually binding through a Remedial Agreement. Officials regularly monitor GTR’s performance and this will include the delivery of the measures and performance improvements agreed through the Remedial Plan. Non-compliance may result in further enforcement action in line with the Franchise Agreement should the need arise.</p><p>Network Rail’s performance is regulated by the Office of Rail and Road, who have recently agreed a £4.1m package of improvements to be delivered by Network Rail on the Southern part of GTR franchise area in order to address performance issues.</p><br /> <br /> answering member constituency Devizes answering member printed Claire Perry grouped question UIN 18742 18743 question first answered 10/12/2015 16:07:22 answering member 3974 label Biography information for Claire Perry
tabling member	1481 label Biography information for Ms Nadine Dorries

434038

registered interest
date	03/12/2015
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Thameslink Line
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, how many trains were cancelled on the Govia Thameslink rail line due to driver shortage in the most recent period for which figures are available.
tabling member constituency	Mid Bedfordshire
tabling member printed	Nadine Dorries
uin	18736
answer	answer is ministerial correction date of answer 10/12/2015 answer text <p>Figures for driver attributed cancellations the whole of the TSGN franchise in the last four periods are below. This data represents the first four periods since Southern Railway joined Govia Thameslink Railway at the end of July. This data does not differentiate between cancellations due to driver shortage and operational issues.</p><br /> <br /> <br /><table><tbody><tr><td><p><br></p></td><td><p>Rail Period 1605 26/7-22/8</p></td><td><p>Rail Period 1606 23/8-19/9</p></td><td><p>Rail Period 1607 20/9-17/10</p></td><td><p>Rail Period 1608 18/10-14/11</p></td></tr><tr><td><p>Full cancellations</p></td><td><p>1093</p></td><td><p>1331</p></td><td><p>723</p></td><td><p>706</p></td></tr><tr><td><p>Part cancellations</p></td><td><p>458</p></td><td><p>410</p></td><td><p>406</p></td><td><p>411</p></td></tr><tr><td><p>Total</p></td><td><p>1551</p></td><td><p>1741</p></td><td><p>1129</p></td><td><p>1117</p></td></tr></tbody></table><br /><p>The Department does not hold information on cancellations due to sickness.</p><br /> answering member constituency Devizes answering member printed Claire Perry grouped question UIN 18737 18738 question first answered 10/12/2015 17:07:48 answering member 3974 label Biography information for Claire Perry
tabling member	1481 label Biography information for Ms Nadine Dorries

434039

registered interest
date	03/12/2015
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Thameslink Line
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, how many trains were cancelled on the Govia Thameslink rail line due to driver shortage in the most recent four time periods for which figures are available.
tabling member constituency	Mid Bedfordshire
tabling member printed	Nadine Dorries
uin	18737
answer	answer is ministerial correction date of answer 10/12/2015 answer text <p>Figures for driver attributed cancellations the whole of the TSGN franchise in the last four periods are below. This data represents the first four periods since Southern Railway joined Govia Thameslink Railway at the end of July. This data does not differentiate between cancellations due to driver shortage and operational issues.</p><br /> <br /> <br /><table><tbody><tr><td><p><br></p></td><td><p>Rail Period 1605 26/7-22/8</p></td><td><p>Rail Period 1606 23/8-19/9</p></td><td><p>Rail Period 1607 20/9-17/10</p></td><td><p>Rail Period 1608 18/10-14/11</p></td></tr><tr><td><p>Full cancellations</p></td><td><p>1093</p></td><td><p>1331</p></td><td><p>723</p></td><td><p>706</p></td></tr><tr><td><p>Part cancellations</p></td><td><p>458</p></td><td><p>410</p></td><td><p>406</p></td><td><p>411</p></td></tr><tr><td><p>Total</p></td><td><p>1551</p></td><td><p>1741</p></td><td><p>1129</p></td><td><p>1117</p></td></tr></tbody></table><br /><p>The Department does not hold information on cancellations due to sickness.</p><br /> answering member constituency Devizes answering member printed Claire Perry grouped question UIN 18736 18738 question first answered 10/12/2015 17:07:48 answering member 3974 label Biography information for Claire Perry
tabling member	1481 label Biography information for Ms Nadine Dorries

434040

registered interest
date	03/12/2015
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Thameslink Line
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, how many trains were cancelled on the Govia Thameslink rail line due to driver illness in the most recent period for which figures are available.
tabling member constituency	Mid Bedfordshire
tabling member printed	Nadine Dorries
uin	18738
answer	answer is ministerial correction date of answer 10/12/2015 answer text <p>Figures for driver attributed cancellations the whole of the TSGN franchise in the last four periods are below. This data represents the first four periods since Southern Railway joined Govia Thameslink Railway at the end of July. This data does not differentiate between cancellations due to driver shortage and operational issues.</p><br /> <br /> <br /><table><tbody><tr><td><p><br></p></td><td><p>Rail Period 1605 26/7-22/8</p></td><td><p>Rail Period 1606 23/8-19/9</p></td><td><p>Rail Period 1607 20/9-17/10</p></td><td><p>Rail Period 1608 18/10-14/11</p></td></tr><tr><td><p>Full cancellations</p></td><td><p>1093</p></td><td><p>1331</p></td><td><p>723</p></td><td><p>706</p></td></tr><tr><td><p>Part cancellations</p></td><td><p>458</p></td><td><p>410</p></td><td><p>406</p></td><td><p>411</p></td></tr><tr><td><p>Total</p></td><td><p>1551</p></td><td><p>1741</p></td><td><p>1129</p></td><td><p>1117</p></td></tr></tbody></table><br /><p>The Department does not hold information on cancellations due to sickness.</p><br /> answering member constituency Devizes answering member printed Claire Perry grouped question UIN 18736 18737 question first answered 10/12/2015 17:07:48 answering member 3974 label Biography information for Claire Perry
tabling member	1481 label Biography information for Ms Nadine Dorries

434052

registered interest
date	03/12/2015
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Thameslink Line
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, how many trains were cancelled on the Govia Thameslink rail line due to there being no trains available to operate services in the most recent period for which figures are available.
tabling member constituency	Mid Bedfordshire
tabling member printed	Nadine Dorries
uin	18740
answer	answer is ministerial correction date of answer 10/12/2015 answer text <p>In rail period 1608 (18 October – 14 November) there were 448 full and 403 part cancellations attributed to rolling stock fleet causes. These figures include cancellations made for service recovery reasons where the initial incident was caused by rolling stock failure.</p> answering member constituency Devizes answering member printed Claire Perry question first answered 10/12/2015 14:02:25 answering member 3974 label Biography information for Claire Perry
tabling member	1481 label Biography information for Ms Nadine Dorries

434057

registered interest
date	03/12/2015
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Thameslink Line
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, what steps his Department is taking to improve reliability and punctuality of the Govia Thameslink rail line.
tabling member constituency	Mid Bedfordshire
tabling member printed	Nadine Dorries
uin	18742
answer	answer is ministerial correction date of answer 10/12/2015 answer text <p>I am chairing a monthly meeting involving Network Rail, Govia Thameslink Railway (GTR), Southeastern and Transport Focus to monitor and co-ordinate improvements in both performance and passenger experience in the South East. This work builds upon the Joint Improvement Plan that was developed in the Spring. This Group is absolutely committed to see improvement and, crucially, to make sure that rail customers see the benefits of these improvements.</p><p>GTR failed to meet their benchmark for cancellations set out in their Franchise Agreement and in the view of the Secretary of State they are also likely to exceed their delay minutes benchmark in the near future. In order to address their poor performance and hold them to account we issued them with a Remedial Plan Notice that requires them to set out the measures they will take to improve their performance. GTR have submitted their plan and once the measures are agreed by the Secretary of State they will become contractually binding through a Remedial Agreement. Officials regularly monitor GTR’s performance and this will include the delivery of the measures and performance improvements agreed through the Remedial Plan. Non-compliance may result in further enforcement action in line with the Franchise Agreement should the need arise.</p><p>Network Rail’s performance is regulated by the Office of Rail and Road, who have recently agreed a £4.1m package of improvements to be delivered by Network Rail on the Southern part of GTR franchise area in order to address performance issues.</p><br /> <br /> answering member constituency Devizes answering member printed Claire Perry grouped question UIN 18735 18743 question first answered 10/12/2015 16:07:24 answering member 3974 label Biography information for Claire Perry
tabling member	1481 label Biography information for Ms Nadine Dorries

434058

registered interest
date	03/12/2015
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Govia Thameslink Railway
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, what steps his Department is taking to require improvement of the punctuality and reliability of Govia Thameslink train services.
tabling member constituency	Mid Bedfordshire
tabling member printed	Nadine Dorries
uin	18743
answer	answer is ministerial correction date of answer 10/12/2015 answer text <p>I am chairing a monthly meeting involving Network Rail, Govia Thameslink Railway (GTR), Southeastern and Transport Focus to monitor and co-ordinate improvements in both performance and passenger experience in the South East. This work builds upon the Joint Improvement Plan that was developed in the Spring. This Group is absolutely committed to see improvement and, crucially, to make sure that rail customers see the benefits of these improvements.</p><p>GTR failed to meet their benchmark for cancellations set out in their Franchise Agreement and in the view of the Secretary of State they are also likely to exceed their delay minutes benchmark in the near future. In order to address their poor performance and hold them to account we issued them with a Remedial Plan Notice that requires them to set out the measures they will take to improve their performance. GTR have submitted their plan and once the measures are agreed by the Secretary of State they will become contractually binding through a Remedial Agreement. Officials regularly monitor GTR’s performance and this will include the delivery of the measures and performance improvements agreed through the Remedial Plan. Non-compliance may result in further enforcement action in line with the Franchise Agreement should the need arise.</p><p>Network Rail’s performance is regulated by the Office of Rail and Road, who have recently agreed a £4.1m package of improvements to be delivered by Network Rail on the Southern part of GTR franchise area in order to address performance issues.</p><br /> <br /> answering member constituency Devizes answering member printed Claire Perry grouped question UIN 18735 18742 question first answered 10/12/2015 16:07:25 answering member 3974 label Biography information for Claire Perry
tabling member	1481 label Biography information for Ms Nadine Dorries

155515

registered interest
date	11/11/2014
answering body	Cabinet Office
answering dept id	53
answering dept short name	Cabinet Office
answering dept sort name	Cabinet Office
hansard heading	Harassment
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Minister for the Cabinet Office, how many harassment cases were reported to the police in (a) 2011-12, (b) 2012-13 and (c) 2013-14.
tabling member constituency	Mid Bedfordshire
tabling member printed	Nadine Dorries
uin	214310
answer	answer is ministerial correction date of answer 17/11/2014 answer text <p>The information requested falls within the responsibility of the UK Statistics Authority. I have asked the Authority to reply.</p><p> </p> answering member constituency Reading East answering member printed Mr Rob Wilson question first answered 17/11/2014 16:40:15 answering member 1556 label Biography information for Mr Rob Wilson attachment 1 file name PQ 214310 ONS 400.pdf title ONS Letter to Member - Harassment Cases
tabling member	1481 label Biography information for Ms Nadine Dorries

105963

registered interest
date	03/11/2014
answering body	Department of Health
answering dept id	17
answering dept short name	Health
answering dept sort name	Health
hansard heading	Social Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Health, what steps his Department has taken to work with local councils to improve their recording and reporting of complaints against providers of social care.
tabling member constituency	Mid Bedfordshire
tabling member printed	Nadine Dorries
uin	212941
answer	answer is ministerial correction date of answer 10/11/2014 answer text <p>Each local authority is responsible for the quality of social care services it commissions. There is no national register or oversight of complaints in social care. However, local authorities are required, pursuant to the Local Authority Social Services and National Health Service (England) Regulations 2009, to keep a record of each complaint received, the subject matter and outcome and timescales for responding.</p><p> </p><p> </p><p> </p><p>They are also obliged to make a summary of this information available to the public via an annual report. The Government believes that we should be committed to ensuring the system for resolving complaints about care is compassionate, personal, responsive, timely and ensures lessons are learned.</p><p> </p><p> </p><p> </p><p>The Department established a national complaints programme board in December 2013. A comprehensive programme has been developed with national partners, including the Care Quality Commission (CQC), NHS England, Healthwatch England, the Parliamentary and Health Service Ombudsman, the Local Government Ombudsman, the Local Government Association, Monitor and the NHS Trust Development Association, to bring about important changes to the way complainants are supported and complaints are handled across the health and social care systems.</p><p> </p><p> </p><p> </p><p>We are informed by the CQC that it is committed to strengthening its approach to assessing complaints and concerns during inspections. During an inspection, CQC inspectors will use key lines of enquiry to ascertain the standard of care. A mandatory key line of enquiry used during inspections of adult social care is whether the service routinely listens and learns from people’s experiences, concerns and complaints.</p><p> </p><p> </p><p> </p><p>Under the Care Act, local authorities will have a new market shaping duty, meaning that they should work with local people and communities and engage with their local care providers to facilitate a diverse supply of high quality services.</p><p> </p><p> </p><p> </p><p>The Care Act reforms should increase transparency and support more effective competition in local care markets. This will help providers of high quality care to attract more people, and to grow and diversify their share in the market.</p><p> </p><p> </p><p> </p><p>We have just issued statutory guidance to local authorities about their new market shaping duties. Together with Association of Directors of Adult Social Services and the Local Government Association, we are developing a series of commissioning standards to improve local authority commissioning practices and encourage more flexibility, allowing providers to engage with them in new ways. We are keen to move commissioning from a “time and task” based to an outcomes-driven activity.</p><p> </p><p> </p><p> </p> answering member constituency North Norfolk answering member printed Norman Lamb grouped question UIN 212937 212938 212939 212944 212945 question first answered 10/11/2014 16:42:56 answering member 1439 label Biography information for Norman Lamb
tabling member	1481 label Biography information for Ms Nadine Dorries