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79154

registered interest
date	21/07/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Pensions: Telephone Services
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government what is the average call waiting time in each of the last five years of the pensions helpline.
tabling member printed	Lord Lipsey
uin	HL1315
answer	answer is ministerial correction date of answer 28/07/2014 answer text <p /> <p /> <p><strong> </strong></p><table><tbody><tr><td><p> </p></td><td><p>2012/13</p></td><td><p>2013/14</p></td><td><p>2014/15</p></td></tr><tr><td><p>Changes Bereavement</p></td><td><p>00:00:45</p></td><td><p>00:00:52</p></td><td><p>00:00:50</p></td></tr><tr><td><p>Changes (PC / SP)</p></td><td><p>00:00:55</p></td><td><p>00:01:01</p></td><td><p>00:01:00</p></td></tr><tr><td><p>New Claims (PC / SP)</p></td><td><p>00:00:51</p></td><td><p>00:00:54</p></td><td><p>00:01:01</p></td></tr></tbody></table><p> </p><p>Wait times are recorded from the point of entering a queue to successful connection to an agent.</p><p>All figures quoted relate to calls handled within DWP only, excluding calls routed to outsourcing partners.</p><p>Figures are presented by business year, spanning 1<sup>st</sup> April – 31<sup>st</sup> March. Figures for 2014/15 are complete to 30<sup>th</sup> June only.</p><p>No data is available prior to April 2012 as this metric was not included within data reported during previous periods and is no longer available in source data systems.</p><p>Data source: OPMIS</p> answering member printed Lord Freud question first answered 28/07/2014 13:14:34 answering member 3893 label Biography information for Lord Freud
tabling member	2492 label Biography information for Lord Lipsey

79155

registered interest
date	21/07/2014
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Revenue and Customs
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government what is the average call waiting time in each of the last five years of the HM Revenue and Customs helpline.
tabling member printed	Lord Lipsey
uin	HL1316
answer	answer is ministerial correction date of answer 18/08/2014 answer text <p>The Government publishes monthly performance figures from 2011-12 onwards for the HMRC contact centre, including time waiting in a queue. The data is available at:</p><p> </p><p><a href="https://www.gov.uk/government/publications/business-plan-indicators" target="_blank">https://www.gov.uk/government/publications/business-plan-indicators</a></p> answering member printed Lord Deighton question first answered 18/08/2014 14:44:06 answering member 4262 label Biography information for Lord Deighton attachment 1 file name 0573lw.pdf title overall call centre contact
tabling member	2492 label Biography information for Lord Lipsey

77288

registered interest
date	10/07/2014
answering body	Department for Culture Media and Sport
answering dept id	10
answering dept short name	Culture, Media and Sport
answering dept sort name	Culture, Media and Sport
hansard heading	Horse Racing: Betting
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government, further to the Written Answer by Lord Gardiner of Kimble on 3 July (WA 281), on what grounds they believe that the Horserace Betting Levy, as a state aid which predates the United Kingdom's accession to the European Union, is therefore compatible with the United Kingdom's obligations under European Union law and state aid rules.
tabling member printed	Lord Lipsey
uin	HL1022
answer	answer is ministerial correction date of answer 17/07/2014 answer text <p>The Horserace Betting Levy is a State Aid pursuant to Article 107 TFEU. As a permissible pre-accession measure, it does not need to be notified to the European Commission for as long as it remains unaltered. There has been no major change to the Levy since 1963 so it retains its pre-accession status. It is for this reason that we believe the Levy is compatible with the United Kingdom's obligations under European Union (EU) law and state aid rules. Any major change to the Levy, such as extending it to offshore remote betting operators, would constitute a substantive alteration to the existing scheme meaning that Government would have to notify the European Commission (EC). The Commission would then take a view as to the changed Levy's compatibility with Article 107 TFEU.</p><p> </p> answering member printed Lord Gardiner of Kimble question first answered 17/07/2014 14:32:17 answering member 4161 label Biography information for Lord Gardiner of Kimble
tabling member	2492 label Biography information for Lord Lipsey

77289

registered interest
date	10/07/2014
answering body	Department for Culture Media and Sport
answering dept id	10
answering dept short name	Culture, Media and Sport
answering dept sort name	Culture, Media and Sport
hansard heading	Mass Media: Ownership
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government when they expect to publish the results of their consultation "Media ownership and plurality", launched in July 2013.
tabling member printed	Lord Lipsey
uin	HL1023
answer	answer is ministerial correction date of answer 17/07/2014 answer text <p>We plan to publish the Government's response to the consultation on media plurality in due course.</p> answering member printed Lord Gardiner of Kimble question first answered 17/07/2014 14:32:36 answering member 4161 label Biography information for Lord Gardiner of Kimble
tabling member	2492 label Biography information for Lord Lipsey

64108

registered interest
date	25/06/2014
answering body	Department for Culture Media and Sport
answering dept id	10
answering dept short name	Culture, Media and Sport
answering dept sort name	Culture, Media and Sport
hansard heading	Horse Racing: Betting
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government on what grounds they consider that the Horseracing Betting Levy is compatible with articles 107 and 108 of the Treaty on the Functioning of the European Union.
tabling member printed	Lord Lipsey
uin	HL612
answer	answer is ministerial correction date of answer 03/07/2014 answer text <p>The Horserace Betting Levy is an existing state aid which predates the UK's accession to the EU. It is on that ground that the Government considers the Levy to be compatible with the UK's obligations under European Union law and state aid rules.</p> answering member printed Lord Gardiner of Kimble question first answered 03/07/2014 12:53:19 answering member 4161 label Biography information for Lord Gardiner of Kimble
tabling member	2492 label Biography information for Lord Lipsey