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tabling member printed	Lord Mendelsohn
max ddp modified	2015-02-06T18:00:10.013Z
title	House of Lords Tabled Parliamentary Question 2013%2F14 HL6210
max answer › question first answered	2014-10-28T16:57:23.667052Z

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registered interest

date

exactly:

or between:
and

answering body

answering dept id

answering dept short name

answering dept sort name

house id

legislature


pref label

question text

tabling member printed

uin

answer

is ministerial correction

date of answer

exactly:

or between:
and

answer text

answering member printed

question first answered

answering member


label

tabling member


label

44261

registered interest

date

20/03/2014

answering body

Home Office

answering dept id

answering dept short name

Home Office

answering dept sort name

Home Office

house id

legislature

25277

pref label	House of Lords

question text

To ask Her Majesty's Government what customer, user and satisfaction surveys were conducted in the last 12 months in the Home Office, and the agencies that report to it; which of them have been reported to the management board in the last 12 months; and which were commissioned by the management board.

tabling member printed

Lord Mendelsohn

uin

HL6210

answer

is ministerial correction

date of answer

26/03/2014

answer text

The Home Office and its agencies use a range of in-house tools and methodologies to evaluate customer and partner feedback on specific products and services. As these are related to small scale specific projects, the results are not reported systematically to the Home Office Board. Her Majesty's Passport Office has conducted 3 waves of passport customer satisfaction surveys in the last 12 months. Customer satisfaction is one of the key performance indicators for the agency, and the results are reported to the agency management board and to the Home Office as part of regular performance reports. UK Visas and Immigration is in the process of developing a wide-ranging and regular customer satisfaction survey. This has been sponsored at UKVI's Customer Board.

answering member printed

Lord Taylor of Holbeach

question first answered

26/03/2014 12:00:00

answering member

3787

label	Biography information for Lord Taylor of Holbeach

tabling member

4286

label	Biography information for Lord Mendelsohn