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registered interest false more like this
date less than 2014-06-19more like thismore than 2014-06-19
answering body
Department for Work and Pensions more like this
answering dept id 29 more like this
answering dept short name Work and Pensions more like this
answering dept sort name Work and Pensions more like this
hansard heading Telephone Services more like this
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for Work and Pensions, how many telephone lines with the prefix (a) 0845, (b) 0844 and (c) 0843 his Department (i) operates and (ii) sponsors; how many calls each such number has received in the last 12 months; and whether alternative numbers charged at BT local rates are available in each such case. more like this
tabling member constituency Walsall South more like this
tabling member printed
Valerie Vaz more like this
uin 201440 remove filter
answer
answer
is ministerial correction false more like this
date of answer less than 2014-07-01more like thismore than 2014-07-01
answer text <p> </p><p> </p><p>(a) Number of customer helplines with a prefix of 0845 is 139</p><p>(b) The Department does not operate any 0844 numbers</p><p>(c) The Department does not operate any 0843 numbers</p><p> </p><p>Data sources and metric definitions will be placed in the library.</p><p> </p><p>All numbers currently owned by Network Services relate to calls either managed entirely within the Department or split between DWP and outsourcing partners. If the Department sponsors any numbers on behalf of third parties data is not included within Network Services reporting.</p><p> </p><p>During 2014 DWP are introducing 0345 numbers to run alongside existing 0845 numbers to provide a choice for the caller based on the arrangement they have with their telephony provider. Using 0345 numbers allows DWP to use the same last 7 digits as its 0845 range.</p><p> </p><p>Charges for calls to 0345/0845 numbers vary and depend on the person's contract with their provider. When charges apply the costs are shown on the following web page for the Gov.uk site (<a href="http://www.gov.uk/call-charges" target="_blank">www.gov.uk/call-charges</a>)</p><p> </p><p>If a customer raises concerns over the cost of a call we will offer to call them back from our enquiry lines. The Department also provides controlled access to telephones for claimants who require one in support of their jobsearch or benefit enquiry.</p><p> </p><p>The department does not operate any prefixes that begin with 0844 or 0843 therefore no alternative numbers are available.</p><p> </p><p> </p>
answering member constituency Wirral West more like this
answering member printed Esther McVey more like this
question first answered
less than 2014-07-01T14:11:42.9049961Zmore like thismore than 2014-07-01T14:11:42.9049961Z
answering member
4084
label Biography information for Esther McVey more like this
previous answer version
5082
answering member constituency Wirral West more like this
answering member printed Esther McVey more like this
answering member
4084
label Biography information for Esther McVey more like this
tabling member
4076
label Biography information for Valerie Vaz more like this