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<p>The costs of the Microsoft 365 project to September 2014 are:</p><p>2013/14 £355,667<br>
2014/15 £144,333</p><p>The net savings made as a result of this project for 2014 to
2020 are:</p><table><tbody><tr><td><p><strong><br> Savings<br> (000s)</strong></p></td><td><p><strong><br>
13/14<br> (a)</strong></p></td><td><p><strong>14/15</strong></p></td><td><p><strong>15/16</strong></p></td><td><p><strong>16/17</strong></p></td><td><p><strong>17/18</strong></p></td><td><p><strong>18/19</strong></p></td><td><p><strong>19/20</strong></p></td><td><p><strong>Total</strong></p></td></tr><tr><td><p>Revenue
– Staff</p></td><td><p>0</p></td><td><p>191</p></td><td><p>191</p></td><td><p>191</p></td><td><p>191</p></td><td><p>191</p></td><td><p>191</p></td><td><p>1,146</p></td></tr><tr><td><p>Revenue
– Other</p></td><td><p>-33</p></td><td><p>22</p></td><td><p>232</p></td><td><p>282</p></td><td><p>293</p></td><td><p>292</p></td><td><p>295</p></td><td><p>1,381</p></td></tr><tr><td><p><strong>Total</strong></p></td><td><p><strong>-33</strong></p></td><td><p><strong>213</strong></p></td><td><p><strong>423</strong></p></td><td><p><strong>473</strong></p></td><td><p><strong>483</strong></p></td><td><p><strong>483</strong></p></td><td><p><strong>486</strong></p></td><td><p><strong>2,527</strong></p></td></tr><tr><td
colspan="9"><p>(a) The negative figure for 2013/14 reflects the start-up cost of the
project.</p></td></tr></tbody></table><p>Office 2013 is the latest versions of Word,
Excel, and Outlook. Microsoft 365 is Microsoft's cloud hosted version of these tools,
together with some new tools accessible once a user's email box has been migrated
to Microsoft 365.</p><p>The Microsoft 365 project has provided all users with the
upgraded version of the Office 2013 suite. 90% of Members and their staff have upgraded
their machines to Office 2013. As part of the pilot of Microsoft 365, 12 Members and
their staff have had their mailboxes migrated to Microsoft 365. The remaining Members
and their staff email boxes will be migrated to Microsoft 365 in June and July 2014.
All House staff have completed both of these steps.</p><p>The general feedback from
Members and their staff has been that the new product is similar to Office 2007, with
some people liking the new features. We have received some negative feedback about
the colour scheme of Outlook 2013 and about the new location of file/print/save buttons
in Office 2013; similar feedback was received from House staff. In response PICT have
produced guidance for staff on how to darken the colour scheme in Outlook and have
been assured by Microsoft that they are working to address the interface issues in
future upgrades.</p><p>There were some difficulties reported by people upgrading their
Office 2013 remotely. This was due to the slow download of security updates for users
with poor broadband connections.</p><p>The Members and their staff taking part in
the pilots of Microsoft 365 have given positive feedback on the communications, support
materials and service provided by PICT. As part of the migration Members have to reconnect
their mobile devices to the new service and this has caused some difficulty for Blackberry
users.</p><p>The migration of House staff to Microsoft 365 overlapped with unrelated
network failures in January–February 2014, which affected perception of the product.
Feedback from those migrated after the network was stabilised was much more positive.
We have recently initiated 30 pilots of the wider suite of tools in Microsoft 365,
and we have received positive feedback from these pilots, with users requesting to
keep the new tools.</p>
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