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58038

registered interest
date	04/06/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Members: Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, if he will arrange for replies to be sent to the hon. Member for Walsall North to his letters to (a) the Chief Operating Officer, Pension, Disability and Carers Service of 7 April and 7 May; and if he will arrange for a substantive reply to be sent to that hon. Member to his letter to the Chief Executive, Capita-PIP ref PIP100 34851/101 of 7 April 2014 on behalf of a constituent.
tabling member constituency	Walsall North
tabling member printed	Mr David Winnick
uin	198876
answer	answer is ministerial correction date of answer 09/06/2014 answer text <p /> <p /> <p>A reply to all of the issues that you raised in both of your letters will be sent to you by one of our Directors by 13 June 2014.</p> answering member constituency Hemel Hempstead answering member printed Mike Penning question first answered 09/06/2014 16:41:38 answering member 1528 label Biography information for Sir Mike Penning
tabling member	316 label Biography information for Mr David Winnick

48857

registered interest
date	28/04/2014
answering body	House of Commons Commission
answering dept id	18
answering dept short name	House of Commons Commission
answering dept sort name	House of Commons Commission
house id	1
legislature	25259 pref label House of Commons
question text	To ask the hon. Member for Caithness, Sutherland and Easter Ross representing the House of Commons Commission, what consultations the House authorities held with English Heritage prior to implementing the recent changes to St Stephen's Entrance; whether those changes will be permanent or temporary; and what steps the Commission plans to take to ensure that better protection from inclement weather and other improved facilities are provided for visitors to the House.
tabling member constituency	Walsall North
tabling member printed	Mr David Winnick
uin	196940
answer	answer is ministerial correction date of answer 01/05/2014 answer text <p>The changes at St Stephen's Entrance are intended to be temporary to reduce the queuing time at our public entrances. Work is progressing to improve the permanent public search facility at Cromwell Green. The redesign will deliver a more efficient search process and increase capacity. These changes are temporary and do not affect the building directly, so there was no prior consultation with English Heritage. However, work is also underway to explore, with English Heritage and Westminster City Council, installing a permanent canopy to the pedestrian walkway leading to the Cromwell Green Search Point, which would provide protection in bad weather.</p> answering member constituency Caithness, Sutherland and Easter Ross answering member printed John Thurso question first answered 01/05/2014 12:00:00 answering member 1399 label Biography information for Viscount Thurso
tabling member	316 label Biography information for Mr David Winnick

48028

registered interest
date	09/04/2014
answering body	Leader of the House
answering dept id	34
answering dept short name	Leader of the House
answering dept sort name	Leader of the House
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Leader of the House, if he will introduce and consult upon proposals for the Standards Committee to be replaced by a body consisting of a majority of lay members with representation of more than three hon. Members without voting rights.
tabling member constituency	Walsall North
tabling member printed	Mr David Winnick
uin	196096
answer	answer is ministerial correction date of answer 28/04/2014 answer text <p>The House strengthened its own procedures in January 2013 by reconstituting the Committee on Standards to include lay member representation, with a specific right to submit an opinion on any report of that Committee and to have it published.</p><p>I have had recent discussions with the Chair of the Committee on Standards, the Parliamentary Commissioner for Standards and other interested parties on ensuring that the standards regime for Members is as robust as it can be.</p><p>I expect the Committee on Standards to announce shortly terms of reference for an inquiry examining the current system, which draws on the recent report by the lay members of that Committee. I expect to follow up my discussions with the Committee on Standards in order further to strengthen lay members' scrutiny of standards matters. If any Member wishes to bring forward specific proposals for improvements to the system, this is of course something that both the Committee and the House will wish to consider.</p><p> </p> answering member constituency South Cambridgeshire answering member printed Mr Andrew Lansley question first answered 28/04/2014 12:00:00 answering member 123 label Biography information for Lord Lansley
tabling member	316 label Biography information for Mr David Winnick

46789

registered interest
date	03/04/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, if she will arrange for the hon. Member for Walsall North to receive a reply to her letter to the interim chief executive, HM Passport Office of 27 February 2014 on behalf of a constituent.
tabling member constituency	Walsall North
tabling member printed	Mr David Winnick
uin	195117
answer	answer is ministerial correction date of answer 08/04/2014 answer text <p> </p><p>Her Majesty's Passport Office replied to the hon. Member on 4 April 2014.</p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire question first answered 08/04/2014 12:00:00 answering member 1530 label Biography information for James Brokenshire
tabling member	316 label Biography information for Mr David Winnick

46802

registered interest
date	03/04/2014
answering body	Prime Minister
answering dept id	23
answering dept short name	Prime Minister
answering dept sort name	Prime Minister
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Prime Minister, pursuant to his contribution of 2 April 2014, Official Report, column 877, what the evidential basis was of his statement that the sale of the Royal Mail was in the manifesto of the last Government.
tabling member constituency	Walsall North
tabling member printed	Mr David Winnick
uin	195115
answer	answer is ministerial correction date of answer 08/04/2014 answer text <p>I was referring to the previous government's policy of seeking to part-privatise the Royal Mail.</p><p> </p> answering member constituency Witney answering member printed Mr David Cameron question first answered 08/04/2014 12:00:00 answering member 1467 label Biography information for Lord Cameron of Chipping Norton
tabling member	316 label Biography information for Mr David Winnick

46855

registered interest
date	03/04/2014
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, if he will put arrangements in place to enable telephone callers to the Tax Credit Office in Preston to raise queries with an official rather than through the automatic telephone system.
tabling member constituency	Walsall North
tabling member printed	Mr David Winnick
uin	195176
answer	answer is ministerial correction date of answer 28/04/2014 answer text <p>The introduction of HMRC's Intelligent Telephony Automation (ITA) system has enabled HMRC to significantly reduce call handling and call waiting times and increase satisfaction.</p><p> </p><p>The speech recognition technology system reacts to what the caller says instead of selecting an option by pushing a button on their phone. ITA allows customers to say what they want to discuss when they telephone HMRC. For the majority of customers, this means their queries are answered by tailored informational messages, without the need to speak to an adviser. If a customer still wants to speak to someone, ITA ensures the adviser is already aware of the customer's reason for calling, offering a more effective customer service.</p><p> </p><p>This enables HMRC to offer a more efficient and tailored customer service and where necessary, give the customer extra support.</p><p> </p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 28/04/2014 12:00:00 answering member 1529 label Biography information for Mr David Gauke
tabling member	316 label Biography information for Mr David Winnick

46245

registered interest
date	01/04/2014
answering body	Department for Energy and Climate Change
answering dept id	63
answering dept short name	Energy and Climate Change
answering dept sort name	Energy and Climate Change
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Energy and Climate Change, whether customers phoning Ofgem can speak to an employee in addition to using the automatic system; whether it is Ofgem's policy to advise callers to contact the nearest citizen's advice bureau for queries on energy firms and prices; and if he will make a statement.
tabling member constituency	Walsall North
tabling member printed	Mr David Winnick
uin	194650
answer	answer is ministerial correction date of answer 07/04/2014 answer text <p>Telephone calls to Ofgem's main telephone number initially lead to an automated system, where complaints or inquiries about an energy company or a need for advice lead to a recorded message advising the person to contact the relevant energy company or Government-funded Citizen's consumer service. If callers wish to speak to a named person, have an inquiry about Ofgem policies or have any other inquiry they will be transferred to a person.</p> answering member constituency Sevenoaks answering member printed Michael Fallon question first answered 07/04/2014 12:00:00 answering member 88 label Biography information for Sir Michael Fallon
tabling member	316 label Biography information for Mr David Winnick