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44558
registered interest false more like this
date less than 2014-03-24more like thismore than 2014-03-24
answering body
Department for Transport more like this
answering dept id 27 more like this
answering dept short name Transport more like this
answering dept sort name Transport more like this
house id 2 more like this
legislature
25277
pref label House of Lords more like this
question text To ask Her Majesty's Government what customer, user and satisfaction surveys were conducted in the last 12 months in the Department for Transport and the agencies that report to it; which of them have been reported to the management board in the last 12 months; and which were commissioned by the management board. more like this
tabling member printed
Lord Mendelsohn remove filter
uin HL6215 remove filter
answer
answer
is ministerial correction false more like this
date of answer less than 2014-04-02more like thismore than 2014-04-02
answer text <p> </p><p>The information requested regarding the conduct of customer, user and satisfaction surveys across the Department for Transport and its agencies in the last 12 months is as follows:</p><p> </p><p> </p><table><tbody><tr><td><strong>Survey</strong></td><td>Comissioned by Board</td><td>Reported to Board</td></tr><tr><td> </td><td> </td><td> </td></tr><tr><td><strong>DVLA</strong></td><td> </td><td> </td></tr><tr><td>Customer Satisfaction Survey 2012-13</td><td>Yes</td><td>Yes</td></tr><tr><td> </td><td> </td><td> </td></tr><tr><td><strong>VOSA</strong></td><td> </td><td> </td></tr><tr><td>ATF Satisfaction Survey</td><td>Yes</td><td>Yes</td></tr><tr><td>PSV operators survey</td><td> </td><td> </td></tr><tr><td>MOT modernisation user survey</td><td> </td><td> </td></tr><tr><td>User evaluation of communications - operators</td><td> </td><td> </td></tr><tr><td>User evaluation of communications - MOT</td><td> </td><td> </td></tr><tr><td> </td><td> </td><td> </td></tr><tr><td><strong> MCA</strong></td><td> </td><td> </td></tr><tr><td>UK Ship Register</td><td> </td><td>Yes</td></tr><tr><td>Survey and Inspection Regime</td><td> </td><td>Yes</td></tr><tr><td>Seafarer Certifcate of Competency</td><td> </td><td>Yes</td></tr><tr><td>Seafarer Certificate of Equivalent Comeptency</td><td> </td><td>Yes</td></tr><tr><td> </td><td> </td><td> </td></tr><tr><td><strong>HA</strong></td><td> </td><td> </td></tr><tr><td>National Road User Survey</td><td> </td><td>Yes</td></tr><tr><td>Area Road User Survey x7</td><td> </td><td> </td></tr><tr><td> </td><td> </td><td> </td></tr><tr><td><strong>DSA</strong></td><td> </td><td> </td></tr><tr><td>Car driving test candidates x2</td><td> </td><td>Yes</td></tr><tr><td>Motorcycle driving test candidates x2</td><td> </td><td>Yes</td></tr><tr><td>LGC/PCV driving test candidates</td><td> </td><td>Yes</td></tr><tr><td>Approved driving instructors x2</td><td> </td><td>Yes</td></tr><tr><td>Approved motorcycle training bodies</td><td> </td><td> </td></tr><tr><td>Potential driving instructors</td><td> </td><td> </td></tr><tr><td>Trainers on the ORDIT register</td><td> </td><td> </td></tr><tr><td>Trainers on the voluntary LGV/PCV register</td><td> </td><td> </td></tr></tbody></table><p> </p><p>Glossary</p><table><tbody><tr><td>ATF</td><td>Authorised Testing Facility</td></tr><tr><td>DSA</td><td>Driver Standards Agency</td></tr><tr><td>DVLA</td><td>Driver and Vehicle Licensing Agency</td></tr><tr><td>HA</td><td>Highways Agency</td></tr><tr><td>MCA</td><td>Maritime and Coastguard Agency</td></tr><tr><td>PSV</td><td>Public service vehicle</td></tr><tr><td>VCA</td><td>Vehicle Certification Agency</td></tr><tr><td>VOSA</td><td>Vehicle and Operator Services Agency</td></tr><tr><td>LGV</td><td>Large goods vehicle</td></tr><tr><td>PCV</td><td>Passenger carrying vehicle</td></tr><tr><td>ORDIT</td><td>Online register of driving instructors</td></tr></tbody></table><p> </p><p> </p><p> </p>
answering member printed Baroness Kramer more like this
question first answered
less than 2014-04-02T12:00:00.00Zmore like thismore than 2014-04-02T12:00:00.00Z
answering member
1557
label Biography information for Baroness Kramer more like this
tabling member
4286
label Biography information for Lord Mendelsohn more like this