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44261

registered interest
date	20/03/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what customer, user and satisfaction surveys were conducted in the last 12 months in the Home Office, and the agencies that report to it; which of them have been reported to the management board in the last 12 months; and which were commissioned by the management board.
tabling member printed	Lord Mendelsohn
uin	HL6210
answer	answer is ministerial correction date of answer 26/03/2014 answer text <p> </p><p> </p><p> </p><p>The Home Office and its agencies use a range of in-house tools and <br />methodologies to evaluate customer and partner feedback on specific products <br />and services. As these are related to small scale specific projects, the <br />results are not reported systematically to the Home Office Board.</p><p> </p><p><br />Her Majesty's Passport Office has conducted 3 waves of passport customer <br />satisfaction surveys in the last 12 months. Customer satisfaction is one of the <br />key performance indicators for the agency, and the results are reported to the <br />agency management board and to the Home Office as part of regular performance <br />reports.</p><p> </p><p><br />UK Visas and Immigration is in the process of developing a wide-ranging and <br />regular customer satisfaction survey. This has been sponsored at UKVI's <br />Customer Board.</p><p> </p> answering member printed Lord Taylor of Holbeach question first answered 26/03/2014 12:00:00 answering member 3787 label Biography information for Lord Taylor of Holbeach
tabling member	4286 label Biography information for Lord Mendelsohn

43281

registered interest
date	17/03/2014
answering body	Department for Education
answering dept id	60
answering dept short name	Education
answering dept sort name	Education
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what customer, user and satisfaction surveys were conducted in the last 12 months in the Department for Education and the agencies that report to it; which of them have been reported to the management board in the last 12 months; and which were commissioned by the management board.
tabling member printed	Lord Mendelsohn
uin	HL6034
answer	answer is ministerial correction date of answer 27/03/2014 answer text <p>The Department for Education uses a range of feedback mechanisms across policy and delivery work to improve the experience of users and customers. Feedback is commissioned by the relevant teams; there is no central coordination of this activity. To collect details of this would incur disproportionate cost. The Department's management board considers papers covering the range of the Department's responsibilities, which reflect the results of the Department's feedback mechanisms.</p> answering member printed Lord Nash question first answered 27/03/2014 12:00:00 answering member 4270 label Biography information for Lord Nash
tabling member	4286 label Biography information for Lord Mendelsohn

43282

registered interest
date	17/03/2014
answering body	Department for Energy and Climate Change
answering dept id	63
answering dept short name	Energy and Climate Change
answering dept sort name	Energy and Climate Change
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what customer, user and satisfaction surveys were conducted in the last 12 months in the Department of Energy and Climate Change and the agencies that report to it; which of them have been reported to the management board in the last 12 months; and which were commissioned by the management board.
tabling member printed	Lord Mendelsohn
uin	HL6035
answer	answer is ministerial correction date of answer 24/03/2014 answer text <p>The Department of Energy and Climate Change has conducted 15 quantitative customer, user and satisfaction surveys in the last 12 months, the details of which are appended below. The results of all these surveys have been, or will be, published on gov.uk/decc.</p><p> </p><p>The Department of Energy and Climate Change does not have any agencies which report to it.</p><p> </p><p>No surveys were commissioned by the DECC Executive Committee: surveys are managed within individual policy areas, programmes and projects, with results reported to relevant internal boards.</p><p> </p><table><tbody><tr><td><p>1. DECC Public Attitudes Tracker survey</p><p> </p></td><td><p>Quarterly waves</p></td></tr><tr><td><p>2. Quantitative research into public awareness, attitudes, and experience of Smart Meters</p><p> </p></td><td><p>Two waves</p></td></tr><tr><td><p>3. Smart Meters Early Learning Project Consumer Survey*</p><p> </p></td><td><p>One-off survey</p></td></tr><tr><td><p>4. DECC Community Energy Survey</p><p> </p></td><td><p>One-off survey</p></td></tr><tr><td><p>5. Green Deal Supply Chain research</p><p> </p></td><td><p>One-off survey</p></td></tr><tr><td><p>6. Non-Participants in GD Supply Chain</p><p> </p></td><td><p>One-off survey</p></td></tr><tr><td><p>7. Green Deal Household Tracker</p><p> </p></td><td><p>Three waves</p></td></tr><tr><td><p>8. Green Deal assessments research</p><p> </p></td><td><p>Three waves</p></td></tr><tr><td><p>9. Green Deal assessments research: Wave 1 follow up</p><p> </p></td><td><p>One-off survey</p></td></tr><tr><td><p>10. Green Deal customer journey research</p><p> </p></td><td><p>One-off survey</p></td></tr><tr><td><p>11. Research to explore consumer response to the potential use of winter fuel payments to invest in energy efficiency home improvements</p><p> </p></td><td><p>One-off survey</p></td></tr><tr><td><p>12. Questions on GfK Omnibus survey exploring ways to paying for energy saving home improvements*</p><p> </p></td><td><p>One-off survey</p></td></tr><tr><td><p>13. Questions on GfK Omnibus survey on Energy Performance Certificates and cash back incentives*</p><p> </p></td><td><p>One-off survey</p></td></tr><tr><td><p>14. Survey of applicants to the non-domestic Renewable Heat Incentive*</p><p> </p></td><td><p>One-off survey</p></td></tr><tr><td><p>15. Renewable Heat Premium Payment 2 evaluation*</p><p> </p></td><td><p>Two surveys of participating households.</p></td></tr></tbody></table><p><em>*Publication date to be confirmed.</em></p> answering member printed Baroness Verma question first answered 24/03/2014 12:00:00 answering member 3790 label Biography information for Baroness Verma
tabling member	4286 label Biography information for Lord Mendelsohn

42637

registered interest
date	11/03/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name
answering dept sort name
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government how many staff are currently employed for more than 50 per cent of their working week to support the Permanent Secretary of the Department for Work and Pensions in his role as Accounting Officer; and what are their job titles.
tabling member printed	Lord Mendelsohn
uin	HL5906
answer	answer is ministerial correction date of answer 19/03/2014 answer text <p /> <p /> <p>In one sense, all DWP staff support the Accounting Officer through their individual responsibilities to work confidently within the system of control for which the Accounting Officer is ultimately responsible, to ensure the effective operation of a major government department, which will make some £136.4 billion in welfare payments this year.</p><p> </p><p>More narrowly, the Accounting Officer is directly supported in his role by his Finance Director General, the 40 Senior Civil Servants that comprise that DG's senior management team; and - in turn – by other colleagues when they handle issues which require explicit Accounting Officer involvement. </p> answering member printed Lord Freud question first answered 19/03/2014 12:00:00 answering member 3893 label Biography information for Lord Freud
tabling member	4286 label Biography information for Lord Mendelsohn

42639

registered interest
date	11/03/2014
answering body	Cabinet Office
answering dept id	53
answering dept short name
answering dept sort name
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what customer, user and satisfaction surveys were conducted in the last 12 months in the Cabinet Office and the agencies that report to it; which of them have been reported to the management board in the last 12 months; and which were commissioned by the management board.
tabling member printed	Lord Mendelsohn
uin	HL5908
answer	answer is ministerial correction date of answer 18/03/2014 answer text <p> </p><p>The Cabinet Office uses a range of tools and methodologies to evaluate customer feedback on products and services provided by our agencies. Results are not reported systematically to the Cabinet Office Board.</p><p> </p> answering member printed Lord Wallace of Saltaire question first answered 18/03/2014 12:00:00 answering member 1816 label Biography information for Lord Wallace of Saltaire
tabling member	4286 label Biography information for Lord Mendelsohn

41717

registered interest
date	06/03/2014
answering body	Department for Education
answering dept id	60
answering dept short name
answering dept sort name
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government how many staff are currently employed for more than 50 per cent of their working week to support the Permanent Secretary of the Department for Education in his role as Accounting Officer; and what are their job titles.
tabling member printed	Lord Mendelsohn
uin	HL5808
answer	answer is ministerial correction date of answer 19/03/2014 answer text <p>A large proportion of the staff who work in the Department for Education support the Permanent Secretary in his role as Accounting Officer.</p><p>The information requested about those who do so for more than 50% of their working week is not readily available and could only be obtained at disproportionate cost.</p> answering member printed Lord Nash question first answered 19/03/2014 12:00:00 answering member 4270 label Biography information for Lord Nash
tabling member	4286 label Biography information for Lord Mendelsohn

41712

registered interest
date	05/03/2014
answering body	Cabinet Office
answering dept id	53
answering dept short name
answering dept sort name
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government how many staff are currently employed for more than 50 per cent of their working week to support the Permanent Secretary of the Cabinet Office in his role as Accounting Officer; and what are their job titles.
tabling member printed	Lord Mendelsohn
uin	HL5803
answer	answer is ministerial correction date of answer 10/03/2014 answer text <p> </p><p>Information on staffing within the Cabinet Office is published regularly in our organograms. The most recent includes information from 30 September. It is available here: http://data.gov.uk/organogram/cabinet-office. </p><p> </p><p>The Permanent Secretary of the Cabinet Office in his role as Accounting Officer is currently supported by 10 staff working in his own Private Office and the Financial Management Team.</p><p> </p> answering member printed Lord Wallace of Saltaire question first answered 10/03/2014 12:00:00 answering member 1816 label Biography information for Lord Wallace of Saltaire
tabling member	4286 label Biography information for Lord Mendelsohn