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1507191

registered interest
date	21/09/2022
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Social Security Benefits: Disqualification
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, with reference to the letter sent on 15 July 2022 by the then Secretary of State for Work and Pensions to the Chair of the Work and Pensions Select Committee, if she will take steps to publish the evaluation of benefit sanctions referred to in that letter.
tabling member constituency	Edmonton
tabling member printed	Kate Osamor
uin	53458
answer	answer is ministerial correction date of answer 28/09/2022 answer text <p>“I refer the hon. Member to the answer I gave to Question UIN <a href="https://questions-statements.parliament.uk/written-questions?SearchTerm=49219&amp;DateFrom=01/01/2022&amp;DateTo=28/04/2023&amp;AnsweredFrom=&amp;AnsweredTo=&amp;House=Commons&amp;Answered=Any&amp;Expanded=True" target="_blank">PQ W 49219</a>”</p> answering member constituency Banbury answering member printed Victoria Prentis question first answered 28/09/2022 17:15:32 answering member 4401 label Biography information for Victoria Prentis
tabling member	4515 label Biography information for Kate Osamor

1506847

registered interest
date	20/09/2022
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Personal Independence Payment: Medical Examinations
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, pursuant to her Answer of 21 June to Question 17850 on Personal Independence Payment: Tribunals, if she will publish the comprehensive performance regime followed by assessment providers.
tabling member constituency	Edmonton
tabling member printed	Kate Osamor
uin	51876
answer	answer is ministerial correction date of answer 27/09/2022 answer text <p>Details of the value of any financial compensation sought from assessment providers is commercially sensitive.</p><p> </p><p>Provider performance is measured across a range of service level agreements, setting out the department's expectations for service delivery. These include quality, performance delivery targets and customer experience. Contractual remedies are in place if the provider fails to deliver against the agreed service standards. Service credits are applied, where appropriate, in order to recover estimated financial loss to the department.</p><p> </p><p>These performance regimes are published within the Personal Independence Payment (PIP) assessment provider contracts, available on <a href="https://www.gov.uk/contracts-finder" target="_blank">Contracts Finder - GOV.UK.</a></p> answering member constituency Banbury answering member printed Victoria Prentis question first answered 27/09/2022 11:08:47 answering member 4401 label Biography information for Victoria Prentis
tabling member	4515 label Biography information for Kate Osamor

1506848

registered interest
date	20/09/2022
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Personal Independence Payment: Medical Examinations
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, pursuant to her Answer of 21 June to Question 17850 on Personal Independence Payment: Tribunals, what contract management processes are in place for assessment providers.
tabling member constituency	Edmonton
tabling member printed	Kate Osamor
uin	51877
answer	answer is ministerial correction date of answer 27/09/2022 answer text <p>The Department for Work and Pensions (DWP) manages the Personal Independence Payment (PIP) contracts robustly, and has a full set of service level agreements setting out our expectations for service delivery. We ensure a high standard is maintained, having an independent audit function that continually monitors performance, and provides feedback to assessment providers. Quality performance is also regularly reviewed through DWP and provider senior governance meetings at a national level, and in each of the provider areas.</p><p>The contracts allow us to recover any financial loss caused by poor performance, and we have the right to terminate the contract if there is sustained underperformance.</p><p>We are committed to continuously improving the assessment service and have reiterated this in the Shaping Future Support: The Health and Disability Green Paper. During the Green Paper consultation period, we explored ways in which we could improve the current system of assessments, including by:</p><p> </p><ul><li>Introducing different ways to conduct assessments, such as introducing telephone and video assessments</li><li>Reducing unnecessary assessments</li><li>Improving our decisions, for example, by making sure that evidence is available earlier in the decision-making process</li><li>Improving support for people with serious health conditions, including people nearing the end of their lives.</li></ul><p> </p><p>We are considering all the responses to the Green Paper proposals as we consider what future policy changes might look like, which we will set out in the White Paper later this year.</p><p> </p><p>The department’s Health Transformation Programme (HTP) will deliver improvements to the health and disability benefits system, including proposals that stem from the Green Paper. Our ambition is to make the assessment process simpler, more user-friendly, easier to navigate and more joined-up for claimants, whilst delivering better value for money for taxpayers.</p><p> </p><p>Providers also work continuously to drive improvements in assessment services. They have introduced new management processes to drive performance across their services, including new or enhanced systems of assessment report quality checks, to improve the quality of advice the department receives. In addition, PIP assessment reports have been redesigned to have clearer justifications which support improved benefit decision making.</p> answering member constituency Banbury answering member printed Victoria Prentis grouped question UIN 51878 51879 question first answered 27/09/2022 10:13:57 answering member 4401 label Biography information for Victoria Prentis
tabling member	4515 label Biography information for Kate Osamor

1506849

registered interest
date	20/09/2022
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Personal Independence Payment: Medical Examinations
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, pursuant to her Answer of 21 June to Question 17850 on Personal Independence Payment: Tribunals, how her Department monitors the performance of assessment providers.
tabling member constituency	Edmonton
tabling member printed	Kate Osamor
uin	51878
answer	answer is ministerial correction date of answer 27/09/2022 answer text <p>The Department for Work and Pensions (DWP) manages the Personal Independence Payment (PIP) contracts robustly, and has a full set of service level agreements setting out our expectations for service delivery. We ensure a high standard is maintained, having an independent audit function that continually monitors performance, and provides feedback to assessment providers. Quality performance is also regularly reviewed through DWP and provider senior governance meetings at a national level, and in each of the provider areas.</p><p>The contracts allow us to recover any financial loss caused by poor performance, and we have the right to terminate the contract if there is sustained underperformance.</p><p>We are committed to continuously improving the assessment service and have reiterated this in the Shaping Future Support: The Health and Disability Green Paper. During the Green Paper consultation period, we explored ways in which we could improve the current system of assessments, including by:</p><p> </p><ul><li>Introducing different ways to conduct assessments, such as introducing telephone and video assessments</li><li>Reducing unnecessary assessments</li><li>Improving our decisions, for example, by making sure that evidence is available earlier in the decision-making process</li><li>Improving support for people with serious health conditions, including people nearing the end of their lives.</li></ul><p> </p><p>We are considering all the responses to the Green Paper proposals as we consider what future policy changes might look like, which we will set out in the White Paper later this year.</p><p> </p><p>The department’s Health Transformation Programme (HTP) will deliver improvements to the health and disability benefits system, including proposals that stem from the Green Paper. Our ambition is to make the assessment process simpler, more user-friendly, easier to navigate and more joined-up for claimants, whilst delivering better value for money for taxpayers.</p><p> </p><p>Providers also work continuously to drive improvements in assessment services. They have introduced new management processes to drive performance across their services, including new or enhanced systems of assessment report quality checks, to improve the quality of advice the department receives. In addition, PIP assessment reports have been redesigned to have clearer justifications which support improved benefit decision making.</p> answering member constituency Banbury answering member printed Victoria Prentis grouped question UIN 51877 51879 question first answered 27/09/2022 10:13:57 answering member 4401 label Biography information for Victoria Prentis
tabling member	4515 label Biography information for Kate Osamor

1506850

registered interest
date	20/09/2022
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Personal Independence Payment: Medical Examinations
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, pursuant to her Answer of 21 June to Question 17850 on Personal Independence Payment: Tribunals, what steps her Department has taken to improve the performance of Personal Independence Payment assessments by assessment providers since 2015.
tabling member constituency	Edmonton
tabling member printed	Kate Osamor
uin	51879
answer	answer is ministerial correction date of answer 27/09/2022 answer text <p>The Department for Work and Pensions (DWP) manages the Personal Independence Payment (PIP) contracts robustly, and has a full set of service level agreements setting out our expectations for service delivery. We ensure a high standard is maintained, having an independent audit function that continually monitors performance, and provides feedback to assessment providers. Quality performance is also regularly reviewed through DWP and provider senior governance meetings at a national level, and in each of the provider areas.</p><p>The contracts allow us to recover any financial loss caused by poor performance, and we have the right to terminate the contract if there is sustained underperformance.</p><p>We are committed to continuously improving the assessment service and have reiterated this in the Shaping Future Support: The Health and Disability Green Paper. During the Green Paper consultation period, we explored ways in which we could improve the current system of assessments, including by:</p><p> </p><ul><li>Introducing different ways to conduct assessments, such as introducing telephone and video assessments</li><li>Reducing unnecessary assessments</li><li>Improving our decisions, for example, by making sure that evidence is available earlier in the decision-making process</li><li>Improving support for people with serious health conditions, including people nearing the end of their lives.</li></ul><p> </p><p>We are considering all the responses to the Green Paper proposals as we consider what future policy changes might look like, which we will set out in the White Paper later this year.</p><p> </p><p>The department’s Health Transformation Programme (HTP) will deliver improvements to the health and disability benefits system, including proposals that stem from the Green Paper. Our ambition is to make the assessment process simpler, more user-friendly, easier to navigate and more joined-up for claimants, whilst delivering better value for money for taxpayers.</p><p> </p><p>Providers also work continuously to drive improvements in assessment services. They have introduced new management processes to drive performance across their services, including new or enhanced systems of assessment report quality checks, to improve the quality of advice the department receives. In addition, PIP assessment reports have been redesigned to have clearer justifications which support improved benefit decision making.</p> answering member constituency Banbury answering member printed Victoria Prentis grouped question UIN 51877 51878 question first answered 27/09/2022 10:13:57 answering member 4401 label Biography information for Victoria Prentis
tabling member	4515 label Biography information for Kate Osamor

1506851

registered interest
date	20/09/2022
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Personal Independence Payment: Medical Examinations
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, pursuant to her Answer of 21 June to Question 17850 on Personal Independence Payment: Tribunals, how much financial compensation her Department sought from assessment providers each year from 2010 to 2022; and for what reasons that compensation was sought.
tabling member constituency	Edmonton
tabling member printed	Kate Osamor
uin	51880
answer	answer is ministerial correction date of answer 27/09/2022 answer text <p>Details of the value of any financial compensation sought from assessment providers is commercially sensitive.</p><p> </p><p>Provider performance is measured across a range of service level agreements, setting out the department's expectations for service delivery. These include quality, performance delivery targets and customer experience. Contractual remedies are in place if the provider fails to deliver against the agreed service standards. Service credits are applied, where appropriate, in order to recover estimated financial loss to the department.</p><p> </p><p>These performance regimes are published within the Personal Independence Payment (PIP) assessment provider contracts, available on <a href="https://www.gov.uk/contracts-finder" target="_blank">Contracts Finder - GOV.UK.</a></p> answering member constituency Banbury answering member printed Victoria Prentis question first answered 27/09/2022 10:31:31 answering member 4401 label Biography information for Victoria Prentis
tabling member	4515 label Biography information for Kate Osamor

1506852

registered interest
date	20/09/2022
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Personal Independence Payment: Medical Examinations
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, pursuant to her Answer of 21 June to Question 17850 on Personal Independence Payment: Tribunals, under what contractual terms her Department can seek financial compensation from assessment providers.
tabling member constituency	Edmonton
tabling member printed	Kate Osamor
uin	51881
answer	answer is ministerial correction date of answer 27/09/2022 answer text <p>Details of the value of any financial compensation sought from assessment providers is commercially sensitive.</p><p> </p><p>Provider performance is measured across a range of service level agreements, setting out the department's expectations for service delivery. These include quality, performance delivery targets and customer experience. Contractual remedies are in place if the provider fails to deliver against the agreed service standards. Service credits are applied, where appropriate, in order to recover estimated financial loss to the department.</p><p> </p><p>These performance regimes are published within the Personal Independence Payment (PIP) assessment provider contracts, available on <a href="https://www.gov.uk/contracts-finder" target="_blank">Contracts Finder - GOV.UK.</a></p> answering member constituency Banbury answering member printed Victoria Prentis question first answered 27/09/2022 11:09:05 answering member 4401 label Biography information for Victoria Prentis
tabling member	4515 label Biography information for Kate Osamor

1505905

registered interest
date	07/09/2022
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Social Security Benefits: Disqualification
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what work her Department has undertaken to evaluate the use of benefit sanctions.
tabling member constituency	Edmonton
tabling member printed	Kate Osamor
uin	49218
answer	answer is ministerial correction date of answer 27/09/2022 answer text <p>The Department considers all available evidence when making decisions regarding new or existing policies. Conditionality is a long established tool for supporting our claimants into work and we have strong, high-quality UK-specific evidence, gathered through the use of Randomised Control Trials, that conditionality is effective at supporting people into work. It is likely some of the effect might be attributable to the sanctions associated with conditionality, but we cannot be certain on this. We will continue to consider the impact our policies have on our claimants.</p> answering member constituency Banbury answering member printed Victoria Prentis question first answered 27/09/2022 10:06:42 answering member 4401 label Biography information for Victoria Prentis
tabling member	4515 label Biography information for Kate Osamor

1505906

registered interest
date	07/09/2022
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Social Security Benefits: Disqualification
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, with reference to her Department's letter to the Chair of the Work and Pensions Committee dated 15 July 2022, for what reason her Department was unable to assess the deterrent effect of benefit sanctions using the evaluation of benefit sanctions previously commissioned by her Department.
tabling member constituency	Edmonton
tabling member printed	Kate Osamor
uin	49219
answer	answer is ministerial correction date of answer 27/09/2022 answer text <p>We no longer plan to publish a report on the sanctions evaluation. This is because a sanction acts not only through its imposition on a claimant but importantly also through its effect as a deterrent. We were unable to assess the deterrent effect and therefore this research does not present a comprehensive picture of sanctions. The reason this analysis is unable to assess the deterrent effect is that all claimants in UC intensive regime are subject to mandatory conditions. Given this, it was not possible to assess the current system relative to a non-mandatory system.</p> answering member constituency Banbury answering member printed Victoria Prentis question first answered 27/09/2022 10:10:44 answering member 4401 label Biography information for Victoria Prentis
tabling member	4515 label Biography information for Kate Osamor

1505907

registered interest
date	07/09/2022
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Social Security Benefits: Disqualification
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what recent assessment she has made of the impact of benefit sanctions on the behaviour of benefit claimants.
tabling member constituency	Edmonton
tabling member printed	Kate Osamor
uin	49220
answer	answer is ministerial correction date of answer 27/09/2022 answer text <p>The Department considers all available evidence when making decisions regarding new or existing policies. To ensure sanctions are clear, fair and effective in promoting positive behaviours, we keep the operation of conditionality and sanctions policies under continuous review. We routinely undertake Equality Analyses when developing policies. No recent assessment on the impact of benefit sanctions on the behaviour of benefit claimants has been made.</p> answering member constituency Banbury answering member printed Victoria Prentis question first answered 27/09/2022 10:09:05 answering member 4401 label Biography information for Victoria Prentis
tabling member	4515 label Biography information for Kate Osamor