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<p>The table below shows the number of complaints received by HM Revenue and Customs
(excluding the VOA) for each of the years 2009/10 – 2013/14. The figure for 2013/14
will be included in the HMRC Annual Report that is due to be published on the 3 July
2014.</p><p> </p><p> </p><table><tbody><tr><td><p>Year</p></td><td><p>Number of complaints</p></td></tr><tr><td><p>2009/10</p></td><td><p>71,406</p></td></tr><tr><td><p>2010/11</p></td><td><p>76,721</p></td></tr><tr><td><p>2011/12</p></td><td><p>74,831</p></td></tr><tr><td><p>2012/13</p></td><td><p>67,956</p></td></tr><tr><td><p>2013/14</p></td><td><p>64,729</p></td></tr></tbody></table>
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