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<p>The minimum standards for delay compensation are set out in the National Rail Conditions
of Travel (NRCoT). Franchised Train Operating Companies (TOCs) are required to have
in place a Passenger’s Charter which includes their specific arrangements for compensation
for passengers, with most franchised TOCs offering more than the NRCoT minimum.</p><p>
</p><p>The Department for Transport has improved the compensation offer by introducing
the Delay Repay scheme on all franchises that have been awarded since 2007. Delay
Repay is now in place on the majority of franchised TOCs and provides compensation
of at least 50% of the ticket price for delays to journeys of 30 minutes or more,
whatever the cause of the delay or cancellation and whatever the type of ticket. The
Department has further improved the compensation offer by introducing Delay Repay
for delays of 15 minutes or more. This now operates on GTR, South Western, West Midlands
and c2c and is being introduced on other franchises as these come up for renewal.</p>
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