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<p>I have been asked to reply on behalf of the Department for Culture, Media and Sport
(DCMS).</p><p>The 999/112 Liaison Committee, chaired by DCMS, provides a forum for
representatives from Government; Communications Providers, including BT (which provides
the 999 call handling agency) and Mobile Network Operators (MNOs); emergency services
and Ofcom, to discuss 999 operational matters The LC’s main concern is the effective
handling and transfer of emergency calls from the public, through call handling agents
,to emergency authorities.</p><p>The “Code of Practice for the Public Emergency Call
Service (PECS) between Communications Providers, Call Handing Agencies and the Emergency
Authorities” sets out protocols governing 999 calls. This includes guidelines for
the Emergency Authorities to manage any occasional situation in which an emergency
999 call is misdirected.</p>
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