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registered interest false more like this
date remove maximum value filtermore like thismore than 2014-04-03
answering body
Home Office more like this
answering dept id 1 more like this
answering dept short name Home Office more like this
answering dept sort name Home Office more like this
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for the Home Department, if she will arrange for the hon. Member for Walsall North to receive a reply to her letter to the interim chief executive, HM Passport Office of 27 February 2014 on behalf of a constituent. more like this
tabling member constituency Walsall North remove filter
tabling member printed
Mr David Winnick more like this
uin 195117 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2014-04-08more like thismore than 2014-04-08
answer text <p> </p><p>Her Majesty's Passport Office replied to the hon. Member on 4 April 2014.</p><p> </p> more like this
answering member constituency Old Bexley and Sidcup more like this
answering member printed James Brokenshire more like this
question first answered
less than 2014-04-08T12:00:00.00Zmore like thismore than 2014-04-08T12:00:00.00Z
answering member
1530
label Biography information for James Brokenshire more like this
tabling member
316
label Biography information for Mr David Winnick more like this
46802
registered interest false more like this
date remove maximum value filtermore like thismore than 2014-04-03
answering body
Prime Minister more like this
answering dept id 23 more like this
answering dept short name Prime Minister more like this
answering dept sort name Prime Minister more like this
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Prime Minister, pursuant to his contribution of 2 April 2014, Official Report, column 877, what the evidential basis was of his statement that the sale of the Royal Mail was in the manifesto of the last Government. more like this
tabling member constituency Walsall North remove filter
tabling member printed
Mr David Winnick more like this
uin 195115 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2014-04-08more like thismore than 2014-04-08
answer text <p>I was referring to the previous government's policy of seeking to part-privatise the Royal Mail.</p><p> </p> more like this
answering member constituency Witney more like this
answering member printed Mr David Cameron more like this
question first answered
less than 2014-04-08T12:00:00.00Zmore like thismore than 2014-04-08T12:00:00.00Z
answering member
1467
label Biography information for Lord Cameron of Chipping Norton more like this
tabling member
316
label Biography information for Mr David Winnick more like this
46855
registered interest false more like this
date remove maximum value filtermore like thismore than 2014-04-03
answering body
HM Treasury more like this
answering dept id 14 more like this
answering dept short name Treasury more like this
answering dept sort name CaTreasury more like this
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask Mr Chancellor of the Exchequer, if he will put arrangements in place to enable telephone callers to the Tax Credit Office in Preston to raise queries with an official rather than through the automatic telephone system. more like this
tabling member constituency Walsall North remove filter
tabling member printed
Mr David Winnick more like this
uin 195176 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2014-04-28more like thismore than 2014-04-28
answer text <p>The introduction of HMRC's Intelligent Telephony Automation (ITA) system has enabled HMRC to significantly reduce call handling and call waiting times and increase satisfaction.</p><p> </p><p>The speech recognition technology system reacts to what the caller says instead of selecting an option by pushing a button on their phone. ITA allows customers to say what they want to discuss when they telephone HMRC. For the majority of customers, this means their queries are answered by tailored informational messages, without the need to speak to an adviser. If a customer still wants to speak to someone, ITA ensures the adviser is already aware of the customer's reason for calling, offering a more effective customer service.</p><p> </p><p>This enables HMRC to offer a more efficient and tailored customer service and where necessary, give the customer extra support.</p><p> </p> more like this
answering member constituency South West Hertfordshire more like this
answering member printed Mr David Gauke more like this
question first answered
less than 2014-04-28T12:00:00.00Zmore like thismore than 2014-04-28T12:00:00.00Z
answering member
1529
label Biography information for Mr David Gauke more like this
tabling member
316
label Biography information for Mr David Winnick more like this
46245
registered interest false more like this
date less than 2014-04-01more like thismore than 2014-04-01
answering body
Department for Energy and Climate Change more like this
answering dept id 63 more like this
answering dept short name Energy and Climate Change more like this
answering dept sort name Energy and Climate Change more like this
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for Energy and Climate Change, whether customers phoning Ofgem can speak to an employee in addition to using the automatic system; whether it is Ofgem's policy to advise callers to contact the nearest citizen's advice bureau for queries on energy firms and prices; and if he will make a statement. more like this
tabling member constituency Walsall North remove filter
tabling member printed
Mr David Winnick more like this
uin 194650 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2014-04-07more like thismore than 2014-04-07
answer text <p>Telephone calls to Ofgem's main telephone number initially lead to an automated system, where complaints or inquiries about an energy company or a need for advice lead to a recorded message advising the person to contact the relevant energy company or Government-funded Citizen's consumer service. If callers wish to speak to a named person, have an inquiry about Ofgem policies or have any other inquiry they will be transferred to a person.</p> more like this
answering member constituency Sevenoaks more like this
answering member printed Michael Fallon more like this
question first answered
less than 2014-04-07T12:00:00.00Zmore like thismore than 2014-04-07T12:00:00.00Z
answering member
88
label Biography information for Sir Michael Fallon more like this
tabling member
316
label Biography information for Mr David Winnick more like this