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<p>The Department uses a broad range of Management Information to monitor processing
of benefit claims including, for example, the percentage of claims processed within
defined timescales and the average time for claims to be processed, with different
metrics being used for different benefits. Further information on activities to manage
timeliness of payments, and some examples of the metrics used for specific benefits,
is available via the Departmental Improvement Plan and the Annual Report and Accounts,
both of which are publicly accessible via the gov.uk website.</p><p> </p><p> </p><p>
</p><p>DIP <a href="https://www.gov.uk/government/publications/dwp-departmental-improvement-plan-2014"
target="_blank">https://www.gov.uk/government/publications/dwp-departmental-improvement-plan-2014</a></p><p>
</p><p>Accounts <a href="https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/323953/dwp-annual-report-accounts-2013-2014.PDF"
target="_blank">https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/323953/dwp-annual-report-accounts-2013-2014.PDF</a></p><p>
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