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79844

registered interest
date	30/07/2014
answering body	Ministry of Justice
answering dept id	54
answering dept short name	Justice
answering dept sort name	Justice
hansard heading	Claims Management Services
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government what assessment they have made of the application of the Conduct of Authorised Persons Rules 2013.
tabling member printed	Lord Kennedy of Southwark
uin	HL1733
answer	answer is ministerial correction date of answer 01/09/2014 answer text <p>The application of the Conduct of Authorised Persons Rules (“Rules”) is under continuous review. The Rules were first introduced in 2007 and revised between April and July 2013 to strengthen existing action to drive out poor practices and better protect consumers. Most crucially verbal contracts were brought to an end and a ban was imposed on claims management companies (“CMCs”) offering cash incentives or similar benefits to consumers to bring claims.</p><p> </p><p>This year, in response to concerns raised by the financial services industry, the Financial Conduct Authority and the Financial Ombudsman Service regarding the poor practices of some CMCs presenting financial claims, the Department's Claims Management Regulator consulted on changes to the Conduct of Authorised Persons Rules 2013 and published the response in June 2014. The new Rules will come into effect in October 2014.</p><p> </p> answering member printed Lord Faulks question first answered 01/09/2014 13:37:52 answering member 4183 label Biography information for Lord Faulks
tabling member	4153 label Biography information for Lord Kennedy of Southwark

79845

registered interest
date	30/07/2014
answering body	Ministry of Justice
answering dept id	54
answering dept short name	Justice
answering dept sort name	Justice
hansard heading	Claims Management Services
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government how many claims management companies were struck off in each year since 2005.
tabling member printed	Lord Kennedy of Southwark
uin	HL1734
answer	answer is ministerial correction date of answer 13/10/2014 answer text <p>The Department’s Claims Management Regulation Unit has taken a range of enforcement actions against claims management companies (CMCs) that have breached the conduct rules to which they are subject. These include statutory action to cancel a CMC’s authorisation. The table below shows the number of CMCs that have had their authorisation cancelled each year since 2007, alongside the number of CMCs that were authorised.</p><p> </p><table><tbody><tr><td><p><strong>Year</strong></p></td><td><p><strong>Total no. of authorised CMCs </strong></p><p>(at year end)</p></td><td><p><strong>Authorisation cancelled</strong></p></td></tr><tr><td><p>2007-08</p></td><td><p>1,740</p></td><td><p>1</p></td></tr><tr><td><p>2008-09</p></td><td><p>2,637</p></td><td><p>93</p></td></tr><tr><td><p>2009-10</p></td><td><p>3,122</p></td><td><p>35</p></td></tr><tr><td><p>2010-11</p></td><td><p>3,213</p></td><td><p>349</p></td></tr><tr><td><p>2011-12</p></td><td><p>3,007</p></td><td><p>260</p></td></tr><tr><td><p>2012-13</p></td><td><p>2,693</p></td><td><p>211</p></td></tr><tr><td><p>2013-14</p></td><td><p>2,097</p></td><td><p>198</p></td></tr></tbody></table> answering member printed Lord Faulks question first answered 13/10/2014 15:22:47 answering member 4183 label Biography information for Lord Faulks
tabling member	4153 label Biography information for Lord Kennedy of Southwark

79717

registered interest
date	28/07/2014
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Debts
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government what assessment they have made of the effectiveness of regulation of debt management companies.
tabling member printed	Lord Kennedy of Southwark
uin	HL1609
answer	answer is ministerial correction date of answer 11/08/2014 answer text <p>The Government has fundamentally reformed regulation of the consumer credit market, including the debt management industry, by transferring regulation from the Office of Fair Trading (OFT) to the Financial Conduct Authority (FCA) on 1 April 2014.</p><p> </p><p>The Government welcomes the binding rules the FCA has placed on debt management firms, including new prudential and client money requirements to better protect consumers’ money.</p><p> </p><p>Under the new regime the FCA has robust powers to protect borrowers – there is no limit to the fines which the FCA can levy and it can require firms to provide redress to consumers.</p><p> </p><p>The FCA will thoroughly assess every debt management firm’s fitness to trade as part of the authorisation process. The debt management industry has been called forward first for authorisation, from this October.</p><p> </p><p> </p> answering member printed Lord Deighton question first answered 11/08/2014 11:58:15 answering member 4262 label Biography information for Lord Deighton
tabling member	4153 label Biography information for Lord Kennedy of Southwark

79718

registered interest
date	28/07/2014
answering body	Department for Culture Media and Sport
answering dept id	10
answering dept short name	Culture, Media and Sport
answering dept sort name	Culture, Media and Sport
hansard heading	Telephone Preference Service
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government what plans they have to review the effectiveness of the Telephone Preference Service.
tabling member printed	Lord Kennedy of Southwark
uin	HL1610
answer	answer is ministerial correction date of answer 18/08/2014 answer text <p>Whilst we have no such plans in place I am pleased to note that Ofcom and the Information Commissioner’s Office published new consumer research on the effectiveness of the Telephone Preference Service (TPS) on 24 July 2014. This independent research showed that registering with the TPS reduced all types nuisance calls, including live sales calls, recorded messages and silent and abandoned calls by around a third. The full Ofcom report can be accessed at: <a href="http://stakeholders.ofcom.org.uk/market-data-research/other/telecoms-research/tps-effectiveness/" target="_blank">http://stakeholders.ofcom.org.uk/market-data-research/other/telecoms-research/tps-effectiveness/</a></p><p> </p><p>As noted in our Nuisance Calls Action Plan of March this year we are keen to improve the enforcement of the existing regulations as we believe this will further increase the effectiveness of the TPS.</p><p> </p> answering member printed Baroness Northover question first answered 18/08/2014 09:49:34 answering member 2539 label Biography information for Baroness Northover
tabling member	4153 label Biography information for Lord Kennedy of Southwark

79719

registered interest
date	28/07/2014
answering body	Cabinet Office
answering dept id	53
answering dept short name	Cabinet Office
answering dept sort name	Cabinet Office
hansard heading	Debts: Advisory Services
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government what further plans they have to support charities and other organisations that seek to help people in financial difficulty.
tabling member printed	Lord Kennedy of Southwark
uin	HL1611
answer	answer is ministerial correction date of answer 11/08/2014 answer text <p>The Government is committing to supporting charities working with the vulnerable and disadvantaged, including those supporting people in financial difficulty.</p><p>For example, Cabinet Office has contributed over £32 million towards the Big Lottery Fund’s Advice Service Transition Fund. This fund is supporting many not-for-profit advice providers working with individuals in financial difficulty. We have also convened an Affordable Lending Steering Group, working to address the barriers that limit community lenders’ ability to provide services to those in need.</p><p> </p><p> </p><p> </p> answering member printed Lord Wallace of Saltaire question first answered 11/08/2014 11:12:19 answering member 1816 label Biography information for Lord Wallace of Saltaire
tabling member	4153 label Biography information for Lord Kennedy of Southwark

78977

registered interest
date	18/07/2014
answering body	Cabinet Office
answering dept id	53
answering dept short name	Cabinet Office
answering dept sort name	Cabinet Office
hansard heading	Government Departments: Meetings
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government whether it is their policy to refuse to meet or to veto certain individuals when agreeing to meetings with Members of either House or law-abiding members of the public.
tabling member printed	Lord Kennedy of Southwark
uin	HL1294
answer	answer is ministerial correction date of answer 22/07/2014 answer text <p>There is no such policy approach. Holders of Public Office conduct themselves in accordance with the Seven Principles of Public Life.</p><p> </p> answering member printed Lord Wallace of Saltaire question first answered 22/07/2014 16:44:32 answering member 1816 label Biography information for Lord Wallace of Saltaire
tabling member	4153 label Biography information for Lord Kennedy of Southwark

78264

registered interest
date	15/07/2014
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Smuggling
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government what estimate they have made of the revenue lost to the Exchequer as a result of smuggling between the United Kingdom and mainland Europe.
tabling member printed	Lord Kennedy of Southwark
uin	HL1159
answer	answer is ministerial correction date of answer 28/07/2014 answer text <p>The information is not available. Tax gaps for alcohol, tobacco and oils were published in “Measuring Tax Gaps 2013”. These estimates cover all revenue losses and cannot be broken down to isolate losses as a result of smuggling between the UK and mainland Europe.</p><p> </p><p>“Measuring Tax Gaps 2013” can be accessed via the following page on the HMRC website:</p><p> </p><p> </p><p>https://www.gov.uk/government/collections/measuring-tax-gaps</p> answering member printed Lord Deighton question first answered 28/07/2014 11:04:44 answering member 4262 label Biography information for Lord Deighton
tabling member	4153 label Biography information for Lord Kennedy of Southwark

78265

registered interest
date	15/07/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Housing Benefit
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government what estimate they have made of the number of housing tenants in arrears since changes to the rules regarding access to Housing Benefit.
tabling member printed	Lord Kennedy of Southwark
uin	HL1160
answer	answer is ministerial correction date of answer 28/07/2014 answer text <p /> <p /> <p>The latest figures from the Homes and Community Agency (HCA) show that housing association rent arrears in England up to the end of March this year had fallen for the second quarter in a row and that average rent collections remain at 99%.</p> answering member printed Lord Freud question first answered 28/07/2014 11:55:57 answering member 3893 label Biography information for Lord Freud
tabling member	4153 label Biography information for Lord Kennedy of Southwark

76589

registered interest
date	08/07/2014
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Roads
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what action they are taking to introduce smart highways.
tabling member printed	Lord Kennedy of Southwark
uin	HL933
answer	answer is ministerial correction date of answer 16/07/2014 answer text <p>The Highways Agency is investing record amounts in roads, which includes making motorways ‘smarter', using technology to actively manage traffic flows to reduce congestion and improve safety. On most sections of smart motorway the hard shoulder is used to provide additional capacity for road users: either through being converted into a traffic lane permanently, or opened to traffic when needed during busy times.</p><p> </p><p>To date we have delivered 14 of these types of schemes, and are in the process of constructing a further 6. Following the Spending Review in 2013 there are now plans to deliver a further 18. Collectively this will see smart motorway applications covering around 437 miles of the strategic road network supporting the economy, reducing congestion and providing much needed additional capacity on the busiest motorways.</p><p> </p><p>Beyond this, the Department for Transport will be considering future enhancements within its route strategy proposals which are due to report next year and will establish outline operational and investment priorities for all routes in the strategic road network out to 2021.</p><p> </p> answering member printed Baroness Kramer question first answered 16/07/2014 13:43:01 answering member 1557 label Biography information for Baroness Kramer
tabling member	4153 label Biography information for Lord Kennedy of Southwark

76590

registered interest
date	08/07/2014
answering body	Department for Culture Media and Sport
answering dept id	10
answering dept short name	Culture, Media and Sport
answering dept sort name	Culture, Media and Sport
hansard heading	Football: World Cup
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what representations they have made to FIFA regarding the allegations of corruption in the process of the award of the hosting of the FIFA World Cup.
tabling member printed	Lord Kennedy of Southwark
uin	HL934
answer	answer is ministerial correction date of answer 16/07/2014 answer text <p>These are very serious allegations. Major sporting events need to be awarded in an open, fair and transparent manner, but we need to wait to see the results of Michael Garcia's inquiry before deciding on next steps.</p> answering member printed Lord Gardiner of Kimble grouped question UIN HL935 HL936 question first answered 16/07/2014 13:15:51 answering member 4161 label Biography information for Lord Gardiner of Kimble
tabling member	4153 label Biography information for Lord Kennedy of Southwark