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79707

registered interest
date	28/07/2014
answering body	Department for Business, Innovation and Skills
answering dept id	26
answering dept short name	Business, Innovation and Skills
answering dept sort name	Business, Innovation and Skills
hansard heading	Mediation
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government when they will publish their response to their consultation on Alternative Dispute Resolution for consumers which began in March.
tabling member printed	Baroness Hayter of Kentish Town
uin	HL1599
answer	answer is ministerial correction date of answer 11/08/2014 answer text <p> </p><p>The Government intends to publish the response to the consultation on Alternative Dispute Resolution for consumers in the Autumn.</p><p> </p><p> </p><p> </p> answering member printed Lord Wallace of Saltaire question first answered 11/08/2014 10:21:51 answering member 1816 label Biography information for Lord Wallace of Saltaire
tabling member	4159 label Biography information for Baroness Hayter of Kentish Town

64633

registered interest
date	30/06/2014
answering body	Department for Communities and Local Government
answering dept id	7
answering dept short name	Communities and Local Government
answering dept sort name	Communities and Local Government
hansard heading	Letting Agents
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government whether they will identify the redress schemes approved to accept complaints against letting agents, under the Redress Schemes for Letting Agency Work and Property Management Work (Approval and Designation of Schemes) (England) Order 2013; and what were their reasons for the selection of such schemes.
tabling member printed	Baroness Hayter of Kentish Town
uin	HL716
answer	answer is ministerial correction date of answer 03/07/2014 answer text <p> </p><p>In April 2014 the Secretary of State for Communities and Local Government approved 3 redress schemes, these are: The Property Ombudsman, Ombudsman Services Property and The Property Redress Scheme. The schemes were selected as they have met all the conditions for approval including demonstrating that they are independent, fair, effective, transparent and accountable.</p><p> </p> answering member printed Baroness Stowell of Beeston question first answered 03/07/2014 16:25:34 answering member 4205 label Biography information for Baroness Stowell of Beeston
tabling member	4159 label Biography information for Baroness Hayter of Kentish Town

62516

registered interest
date	18/06/2014
answering body	Ministry of Justice
answering dept id	54
answering dept short name	Justice
answering dept sort name	Justice
hansard heading	Claims Management Services
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government when they will publish their response to the consultation on the framework to enable complaints about claims management companies to be heard by the Legal Services Ombudsman, as provided for in the Financial Services (Banking Reform) Act 2013.
tabling member printed	Baroness Hayter of Kentish Town
uin	HL445
answer	answer is ministerial correction date of answer 07/07/2014 answer text <p>The Financial Services (Banking Reform) Act 2013 provides the necessary enabling powers to put in place the funding arrangements for the Legal Ombudsman to deal with complaints against claims management companies. These provisions were commenced on 21 March 2014. They include a power for the Lord Chancellor to make Regulations to charge fees to recover the costs he has incurred in meeting the expenditure of the Legal Ombudsman in relation to claims management complaints.</p><p> </p><p>The Government consultation on the proposed structure of the Lord Chancellor's cost recovery fee ended on 6 June and the responses are being analysed. Once the fee structure is finalised, the Fee Regulations will be laid in Parliament for approval and the consultation response will be published at that time.</p><p> </p> answering member printed Lord Faulks question first answered 07/07/2014 16:00:27 answering member 4183 label Biography information for Lord Faulks
tabling member	4159 label Biography information for Baroness Hayter of Kentish Town

60589

registered interest
date	09/06/2014
answering body	Ministry of Justice
answering dept id	54
answering dept short name	Justice
answering dept sort name	Justice
hansard heading	Claims Management Services
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government when they will bring forward delegated legislation under the Financial Services (Banking Reform) Act 2013 enabling complaints against claims management firms to be heard by the Legal Services Ombudsman.
tabling member printed	Baroness Hayter of Kentish Town
uin	HL178
answer	answer is ministerial correction date of answer 24/06/2014 answer text <p /> <p /> <p>The Financial Services (Banking Reform) Act 2013 provides the necessary enabling powers to put in place the funding arrangements for the Legal Ombudsman to deal with complaints against claims management companies. These provisions were commenced on 21 March 2014. They include a power for the Lord Chancellor to make Regulations to charge fees to recover the costs he has incurred in meeting the expenditure of the Legal Ombudsman in relation to claims management complaints.</p><p>The Government consultation on the proposed structure of the Lord Chancellor's cost recovery fee ended on 6 June and the responses are being analysed. Once the fee structure is finalised, the Fee Regulations will be laid in Parliament for approval. Following this, an order to commence section 161 of the Legal Services Act 2007 will be laid. This will extend the remit of the Legal Ombudsman to enable it to deal with complaints about authorised claims management companies.</p><p>The government is committed to enabling this as soon as possible.</p> answering member printed Lord Faulks question first answered 24/06/2014 13:22:32 answering member 4183 label Biography information for Lord Faulks
tabling member	4159 label Biography information for Baroness Hayter of Kentish Town

58580

registered interest
date	05/06/2014
answering body	Department for Business, Innovation and Skills
answering dept id	26
answering dept short name	Business, Innovation and Skills
answering dept sort name	Business, Innovation and Skills
hansard heading	Estate Agents Act 1979
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government how many estate agents were subject to (1) a warning notice, and (2) a prohibition order, for each year since 1984 under the Estate Agents Act 1979.
tabling member printed	Baroness Hayter of Kentish Town
uin	HL105
answer	answer is ministerial correction date of answer 23/06/2014 answer text <p> </p><p>Until 31 March 2014, the Office of Fair Trading was responsible for enforcing the Estate Agency Act 1979. Since then, its functions have been transferred to Powys County Council, under the National Trading Standards Board Umbrella.</p><p> </p><p> </p><p>Data from the archived register for prohibition orders and warning notices in relation to the OFT and its predecessors was:</p><p> </p><table><tbody><tr><td><p><strong>Year</strong></p></td><td><p><strong>Prohibition Orders</strong></p></td><td><p><strong>Warning Notices</strong></p></td><td> </td><td><p><strong>Year</strong></p></td><td><p><strong>Prohibition Orders</strong></p></td><td><p><strong>Warning Notices</strong></p></td></tr><tr><td><p>2014</p></td><td><p>7</p></td><td><p>4</p></td><td> </td><td><p>2007</p></td><td><p>13</p></td><td><p>2</p></td></tr><tr><td><p>2013</p></td><td><p>3</p></td><td><p>7</p></td><td> </td><td><p>2006</p></td><td><p>2</p></td><td><p>4</p></td></tr><tr><td><p>2012</p></td><td><p>10</p></td><td><p>0</p></td><td> </td><td><p>2005</p></td><td><p>6</p></td><td><p>5</p></td></tr><tr><td><p>2011</p></td><td><p>0</p></td><td><p>0</p></td><td> </td><td><p>2004</p></td><td><p>1</p></td><td><p>6</p></td></tr><tr><td><p>2010</p></td><td><p>1</p></td><td><p>4</p></td><td> </td><td><p>2003</p></td><td><p>3</p></td><td><p>0</p></td></tr><tr><td><p>2009</p></td><td><p>9</p></td><td><p>5</p></td><td> </td><td><p>2002</p></td><td><p>2</p></td><td><p>0</p></td></tr><tr><td><p>2008</p></td><td><p>8</p></td><td><p>4</p></td><td> </td><td><p>2001</p></td><td><p>0</p></td><td><p>0</p></td></tr><tr><td><p><strong>Year</strong></p></td><td><p><strong>Prohibition Order</strong></p></td><td><p><strong>Warning Notice</strong></p></td><td> </td><td><p><strong>Year</strong></p></td><td><p><strong>Prohibition Order</strong></p></td><td><p><strong>Warning Notice</strong></p></td></tr><tr><td><p>2000</p></td><td><p>2</p></td><td><p>1</p></td><td> </td><td><p>1991</p></td><td><p>8</p></td><td><p>1</p></td></tr><tr><td><p>1999</p></td><td><p>2</p></td><td><p>0</p></td><td> </td><td><p>1990</p></td><td><p>2</p></td><td><p>2</p></td></tr><tr><td><p>1998</p></td><td><p>0</p></td><td><p>0</p></td><td> </td><td><p>1989</p></td><td><p>1</p></td><td><p>0</p></td></tr><tr><td><p>1997</p></td><td><p>0</p></td><td><p>0</p></td><td> </td><td><p>1988</p></td><td><p>6</p></td><td><p>2</p></td></tr><tr><td><p>1996</p></td><td><p>2</p></td><td><p>0</p></td><td> </td><td><p>1987</p></td><td><p>3</p></td><td><p>0</p></td></tr><tr><td><p>1995</p></td><td><p>3</p></td><td><p>0</p></td><td> </td><td><p>1986</p></td><td><p>12</p></td><td><p>2</p></td></tr><tr><td><p>1994</p></td><td><p>5</p></td><td><p>0</p></td><td> </td><td><p>1985</p></td><td><p>5</p></td><td><p>2</p></td></tr><tr><td><p>1993</p></td><td><p>7</p></td><td><p>0</p></td><td> </td><td><p>1984</p></td><td><p>0</p></td><td><p>0</p></td></tr><tr><td><p>1992</p></td><td><p>5</p></td><td><p>0</p></td><td> </td><td> </td><td> </td><td> </td></tr></tbody></table><p> </p><p> </p><p> </p><p> </p><p> </p> answering member printed Viscount Younger of Leckie question first answered 23/06/2014 12:55:16 answering member 4169 label Biography information for Viscount Younger of Leckie
tabling member	4159 label Biography information for Baroness Hayter of Kentish Town

58581

registered interest
date	05/06/2014
answering body	Department for Business, Innovation and Skills
answering dept id	26
answering dept short name	Business, Innovation and Skills
answering dept sort name	Business, Innovation and Skills
hansard heading	Estate Agents Act 1979
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government how many estate agents since 1 April 2014 (1) have been, or (2) are being, considered for (a) a warning notice, and (b) a prohibition order, under the Estate Agents Act 1979 by the National Trading Standards Estate Agency Team.
tabling member printed	Baroness Hayter of Kentish Town
uin	HL106
answer	answer is ministerial correction date of answer 19/06/2014 answer text <p> </p><p>An order under the Estate Agents Act 1979 may be issued against both estate agents and individuals or businesses who are not currently involved in estate agency work. For example an order can be issued against someone who has formerly been an estate agent, or who has worked closely with an estate agent.</p><p> </p><p>Since the 1st April 2014:</p><p> </p><p>· Three individual orders (two prohibition and one warning) have taken effect. These orders were issued by the Office of Fair Trading but implemented by the National Trading Standards Estate Agency Team.</p><p> </p><p>· Four individual orders and one against a business – all prohibitions - are currently subject to appeals.</p><p> </p><p>· Fifteen new cases are currently being processed by the National Trading Standards Estate Agency Team. ‘Notices of proposal to prohibit' have been issued for six of these cases and are awaiting representations from the individuals and businesses concerned. Baroness Hayter of Kentish Town</p><p> </p><p>· Additionally, the National Trading Standards Estate Agency Team currently has fifteen cases on its books which are awaiting prosecution outcome or further investigation by local Trading Standards teams and which may lead to notices being issued at a later date.</p><p> </p><p> </p><p> </p><p> </p><p> </p> answering member printed Viscount Younger of Leckie question first answered 19/06/2014 16:53:28 answering member 4169 label Biography information for Viscount Younger of Leckie
tabling member	4159 label Biography information for Baroness Hayter of Kentish Town

50268

registered interest
date	07/05/2014
answering body	Department for Communities and Local Government
answering dept id	7
answering dept short name	Communities and Local Government
answering dept sort name	Communities and Local Government
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what guidance they offer to local authorities on the outline and content of local letting agent and landlord accreditation schemes.
tabling member printed	Baroness Hayter of Kentish Town
uin	HL6986
answer	answer is ministerial correction date of answer 14/05/2014 answer text <p> </p><p>Information on how many local authorities operate letting agent or landlord accreditation schemes is not centrally held. The decision on whether to establish letting agent or landlord accreditation schemes is best made by local authorities who can take account of local conditions and circumstances. The Department does not therefore produce any guidance on such schemes.</p><p> </p><p>We are improving standards in the sector. Later this year, we will bring regulations into force that will require the remaining 3,000 letting and property management agents to join one of the 3 approved redress schemes, thereby improving protection for both tenants and landlords. In addition, we have made over £4 million available to 23 local authorities to help them tackle acute and complex problems with rogue landlords in their area. This builds on the £2.6 million we have given nine local authorities to support enforcement against “Beds in Sheds”.</p><p> </p> answering member printed Baroness Stowell of Beeston grouped question UIN HL6987 HL6988 question first answered 14/05/2014 12:00:00 answering member 4205 label Biography information for Baroness Stowell of Beeston
tabling member	4159 label Biography information for Baroness Hayter of Kentish Town

50269

registered interest
date	07/05/2014
answering body	Department for Communities and Local Government
answering dept id	7
answering dept short name	Communities and Local Government
answering dept sort name	Communities and Local Government
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government whether they will publish copies of any guidance that they provide to local authorities on local accreditation schemes for letting agents and landlords.
tabling member printed	Baroness Hayter of Kentish Town
uin	HL6987
answer	answer is ministerial correction date of answer 14/05/2014 answer text <p> </p><p>Information on how many local authorities operate letting agent or landlord accreditation schemes is not centrally held. The decision on whether to establish letting agent or landlord accreditation schemes is best made by local authorities who can take account of local conditions and circumstances. The Department does not therefore produce any guidance on such schemes.</p><p> </p><p>We are improving standards in the sector. Later this year, we will bring regulations into force that will require the remaining 3,000 letting and property management agents to join one of the 3 approved redress schemes, thereby improving protection for both tenants and landlords. In addition, we have made over £4 million available to 23 local authorities to help them tackle acute and complex problems with rogue landlords in their area. This builds on the £2.6 million we have given nine local authorities to support enforcement against “Beds in Sheds”.</p><p> </p> answering member printed Baroness Stowell of Beeston grouped question UIN HL6986 HL6988 question first answered 14/05/2014 12:00:00 answering member 4205 label Biography information for Baroness Stowell of Beeston
tabling member	4159 label Biography information for Baroness Hayter of Kentish Town

50270

registered interest
date	07/05/2014
answering body	Department for Communities and Local Government
answering dept id	7
answering dept short name	Communities and Local Government
answering dept sort name	Communities and Local Government
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government how many local authorities operate either letting agent or landlord accreditation schemes.
tabling member printed	Baroness Hayter of Kentish Town
uin	HL6988
answer	answer is ministerial correction date of answer 14/05/2014 answer text <p> </p><p>Information on how many local authorities operate letting agent or landlord accreditation schemes is not centrally held. The decision on whether to establish letting agent or landlord accreditation schemes is best made by local authorities who can take account of local conditions and circumstances. The Department does not therefore produce any guidance on such schemes.</p><p> </p><p>We are improving standards in the sector. Later this year, we will bring regulations into force that will require the remaining 3,000 letting and property management agents to join one of the 3 approved redress schemes, thereby improving protection for both tenants and landlords. In addition, we have made over £4 million available to 23 local authorities to help them tackle acute and complex problems with rogue landlords in their area. This builds on the £2.6 million we have given nine local authorities to support enforcement against “Beds in Sheds”.</p><p> </p> answering member printed Baroness Stowell of Beeston grouped question UIN HL6986 HL6987 question first answered 14/05/2014 12:00:00 answering member 4205 label Biography information for Baroness Stowell of Beeston
tabling member	4159 label Biography information for Baroness Hayter of Kentish Town

47874

registered interest
date	09/04/2014
answering body	Ministry of Justice
answering dept id	54
answering dept short name	Justice
answering dept sort name	Justice
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government in respect of right to manage requests, what is the average time between (1) the application for a hearing at the First Tier Tribunal and the actual hearing, (2) a First Tier Tribunal hearing and the issuing of the decision, and (3) an Appeal and an Upper Tribunal hearing.
tabling member printed	Baroness Hayter of Kentish Town
uin	HL6816
answer	answer is ministerial correction date of answer 16/04/2014 answer text <p>Right to manage cases, which are leasehold disputes, are heard in the First-tier Tribunal Property Chamber. Onward appeals from the First-tier tribunal are to the Upper Tribunal (Lands Chamber). HM Courts &amp; Tribunals Service (HMCTS) is responsible for the administration of the Property Chamber and the Upper Tribunal (Land Chamber). The number of cases received by the First-tier tribunal and Upper Tribunal is published by the Ministry of Justice Tribunal Statistics (quarterly) on the GOV.UK website at the following address:</p><p><a href="https://www.gov.uk/government/collections/tribunals-statistics" target="_blank">https://www.gov.uk/government/collections/tribunals-statistics</a></p><p>Data specific to right to manage cases is not routinely published. To obtain the information requested would require interrogation of case files within the First-tier tribunal and the Upper tribunal, and quality assurance checks on that data to ensure it is accurate, reliable and in a form suitable for publication. This could only be provided at disproportionate cost.</p> answering member printed Lord Newby question first answered 16/04/2014 12:00:00 answering member 1916 label Biography information for Lord Newby
tabling member	4159 label Biography information for Baroness Hayter of Kentish Town