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45377
registered interest false more like this
date less than 2014-03-26more like thismore than 2014-03-26
answering body
Department for Work and Pensions more like this
answering dept id 29 more like this
answering dept short name Work and Pensions more like this
answering dept sort name Work and Pensions more like this
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for Work and Pensions, how many people received face to face guidance from the Pension Advisory Service in each of the last five years. more like this
tabling member constituency Cumbernauld, Kilsyth and Kirkintilloch East more like this
tabling member printed
Gregg McClymont more like this
uin 193944 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2014-04-01more like thismore than 2014-04-01
answer text <p /> <p /> <p>The Pensions Advisory Service provides information and guidance over multiple distribution channels including by telephone, web chat, online and written enquiries and face to face via outreach activity. The outreach activity includes shows, forums and similar events. All guidance is tailored to the individuals' personal circumstances.</p><p> </p><p>The data for the last five years are set out in the table below:</p><p> </p><table><tbody><tr><td><p>Year</p></td><td><p>2009/2010</p></td><td><p>2010/2011</p></td><td><p>2011/2012</p></td><td><p>2012/2013</p></td><td><p>2013/2014</p></td></tr><tr><td><p>Helpline customers</p><p>Includes calls, online enquiries, webchats and 1<sup>st</sup> party complaints</p></td><td><p>99,663</p></td><td><p>87,712</p></td><td><p>93,505</p></td><td><p>84,228</p></td><td><p> </p><p> </p><p> </p><p> </p><p>76,348 (as at 28th February)</p><p> </p><p> </p></td></tr><tr><td><p>Outreach work</p></td><td><p>6,457 people spoken to at TPAS events/presentations</p></td><td><p>7,577</p></td><td><p>3,786</p></td><td><p>1,091</p></td><td><p>1,400 estimate to date</p></td></tr></tbody></table><p> </p><p> </p>
answering member constituency Thornbury and Yate more like this
answering member printed Steve Webb more like this
question first answered
less than 2014-04-01T12:00:00.00Zmore like thismore than 2014-04-01T12:00:00.00Z
answering member
220
label Biography information for Steve Webb more like this
tabling member
3949
label Biography information for Gregg McClymont more like this