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<p /> <p /> <p>We are committed to ensuring Personal Independence Payment (PIP) claimants
receive high quality, objective, fair and accurate assessments. Since the introduction
of PIP new claims in April, we have been closely monitoring all aspects of the process.</p><p
/> <p>Our latest analysis is telling us that the end-to-end claimant journey is taking
longer than expected. We are working closely with the assessment providers to ensure
that they are taking all necessary steps to improve performance, speed up the process
and ensure claimants receive a satisfactory experience. We are also seeking to ensure
that all the steps in the process run as smoothly as possible and that there are no
barriers in our processes and systems that contribute to claims taking longer than
necessary to progress. </p>
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