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<p>The Financial Conduct Authority (FCA) rules require insurers to handle claims fairly
and promptly and settle claims quickly once settlement terms are agreed. The FCA has
said that, in light of COVID-19, insurers must consider very carefully the needs of
their customers and show flexibility in their treatment of them.</p><p> </p><p>The
Government is working closely with the FCA to ensure that the rules are being upheld
during this crisis and fully supports the regulator in its role.</p>
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