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1464837
registered interest false more like this
date less than 2022-05-23more like thismore than 2022-05-23
answering body
Department for Work and Pensions more like this
answering dept id 29 more like this
answering dept short name Work and Pensions more like this
answering dept sort name Work and Pensions more like this
hansard heading Pension Wise: Telephone Services more like this
house id 2 more like this
legislature
25277
pref label House of Lords more like this
question text To ask Her Majesty's Government how many people had appointments with the PensionWise helpline in each calendar quarter in (1) 2018, (2) 2019, (3) 2020, (4) 2021, and (5) 2022. more like this
tabling member printed
Baroness Altmann remove filter
uin HL389 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2022-06-07more like thismore than 2022-06-07
answer text <p>The information requested is available on the MoneyHelper pension take up data dashboard, where it is published quarterly by financial year. It is provided quarterly by calendar year below:</p><p> </p><table><tbody><tr><td><p><strong>Calendar Year</strong></p></td><td><p><strong>QUARTER</strong></p></td><td><p><strong>Telephone Appts Attended</strong></p></td><td><p><strong>Face to Face Appts Attended</strong></p></td><td><p><strong>TOTAL</strong></p></td></tr><tr><td><p>2018</p></td><td><p>Q2*</p></td><td><p>6,087</p></td><td><p>15,717</p></td><td><p><strong>21,804</strong></p></td></tr><tr><td><p>2018</p></td><td><p>Q3</p></td><td><p>7,035</p></td><td><p>17,085</p></td><td><p><strong>24,120</strong></p></td></tr><tr><td><p>2018</p></td><td><p>Q4</p></td><td><p>7,955</p></td><td><p>17,791</p></td><td><p><strong>25,746</strong></p></td></tr><tr><td><p>2019</p></td><td><p>Q1</p></td><td><p>9,432</p></td><td><p>20,641</p></td><td><p><strong>30,073</strong></p></td></tr><tr><td><p>2019</p></td><td><p>Q2</p></td><td><p>11,344</p></td><td><p>21,038</p></td><td><p><strong>32,382</strong></p></td></tr><tr><td><p>2019</p></td><td><p>Q3</p></td><td><p>13,051</p></td><td><p>21,363</p></td><td><p><strong>34,414</strong></p></td></tr><tr><td><p>2019</p></td><td><p>Q4</p></td><td><p>12,385</p></td><td><p>17,437</p></td><td><p><strong>29,822</strong></p></td></tr><tr><td><p>2020</p></td><td><p>Q1</p></td><td><p>13,477</p></td><td><p>21,581</p></td><td><p><strong>35,058</strong></p></td></tr><tr><td><p>2020</p></td><td><p>Q2</p></td><td><p>23,821</p></td><td><p>0</p></td><td><p><strong>23,821</strong></p></td></tr><tr><td><p>2020</p></td><td><p>Q3</p></td><td><p>27,363</p></td><td><p>0</p></td><td><p><strong>27,363</strong></p></td></tr><tr><td><p>2020</p></td><td><p>Q4</p></td><td><p>27,058</p></td><td><p>1</p></td><td><p><strong>27,059</strong></p></td></tr><tr><td><p>2021</p></td><td><p>Q1</p></td><td><p>34,783</p></td><td><p>1</p></td><td><p><strong>34,784</strong></p></td></tr><tr><td><p>2021</p></td><td><p>Q2</p></td><td><p>32,727</p></td><td><p>0</p></td><td><p><strong>32,727</strong></p></td></tr><tr><td><p>2021</p></td><td><p>Q3</p></td><td><p>29,061</p></td><td><p>0</p></td><td><p><strong>29,061</strong></p></td></tr><tr><td><p>2021</p></td><td><p>Q4</p></td><td><p>21,270</p></td><td><p>0</p></td><td><p><strong>21,270</strong></p></td></tr><tr><td><p>2022</p></td><td><p>Q1</p></td><td><p>31,620</p></td><td><p>0</p></td><td><p><strong>31,620</strong></p></td></tr></tbody></table><p><em>*Q1 data from 2018 is not available</em></p>
answering member printed Baroness Stedman-Scott more like this
question first answered
less than 2022-06-07T15:22:50.557Zmore like thismore than 2022-06-07T15:22:50.557Z
answering member
4174
label Biography information for Baroness Stedman-Scott more like this
tabling member
4533
label Biography information for Baroness Altmann more like this