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<p>I am aware that Royal Mail continues to have service challenges in some postcode
areas. I note that Royal Mail management accepts its performance needs to be much
better and has started to address this, for example, by recruiting an additional 3,000
postmen and women so far with a further 500 permanent delivery positions a week going
forwards.</p><p>Ofcom sets and monitors Royal Mail’s service standards and has powers
to investigate and take enforcement action where there are reasonable grounds for
concluding Royal Mail has failed to achieve its obligations. I note that the regulator
recently fined the business £5.6m for failing to meet its service delivery targets
in 2022-23 and has committed to closely monitoring Royal Mail’s performance this year.</p>
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