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<p>We have increased Case Worker resource and consequently wait times on the PIP enquiry
line have significantly improved in recent weeks.</p><p> </p><p>It is not possible
to increase performance further until the resource position improves further, because
we have to deploy Case Workers on processing as well as telephony, to meet demand
in both areas of work, which are equally important.</p><p> </p><p>DWP is continually
developing new technological capability aimed at providing better information, tailored
to customer needs, at the point of call. Going forward, this approach will also help
to reduce waiting times for customers.</p>
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