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<p>Our Universal Credit Claimant Survey, found that 98 per cent of claimants have
internet access and did claim online, and the majority of those said they found the
claim process overall to be straightforward. This can be accessed at:<a href="https://www.gov.uk/government/publications/universal-credit-full-service-claimant-survey"
target="_blank">https://www.gov.uk/government/publications/universal-credit-full-service-claimant-survey</a></p><p>All
Jobcentre Plus offices across the country have Wi-Fi and computers available for claimants
to access the internet. For those that are still unable to access or use digital services,
or are not able to travel, assistance to make and maintain their claim is available
via the Freephone Universal Credit helpline. In exceptional circumstances, a home
visit can be arranged to support a claimant in making and maintaining their claim.</p><p>The
Work Coach or Case Manager supporting the claimant can inform them of how their award
is calculated and the breakdown of their deductions and, where needed, can provide
this in writing.</p><p> </p>
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