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<p>We have interpreted your question (a) as being failed to attend and the case returned
to the Department for Work and Pensions (DWP). From the introduction of telephony
Work Capability Assessments to 6 November 2020, 18 Employment and Support Allowance
(ESA) cases have been returned to the DWP due to failure of the customer to attend
their telephone assessment.</p><p>We are unable to provide a figure for how many people
have failed to participate in a telephone assessment because the information requested
is not available.</p><p> </p>
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