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1139894

registered interest
date	17/07/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 15 July 2019 to Question 275662, what provision her Department makes for claimants who do not have access to the internet and are unable to check how their award is calculated and a breakdown of what deductions are being made.
tabling member constituency	Birmingham, Selly Oak
tabling member printed	Steve McCabe
uin	278343
answer	answer is ministerial correction date of answer 02/09/2019 answer text <p>Our Universal Credit Claimant Survey, found that 98 per cent of claimants have internet access and did claim online, and the majority of those said they found the claim process overall to be straightforward. This can be accessed at:<a href="https://www.gov.uk/government/publications/universal-credit-full-service-claimant-survey" target="_blank">https://www.gov.uk/government/publications/universal-credit-full-service-claimant-survey</a></p><p>All Jobcentre Plus offices across the country have Wi-Fi and computers available for claimants to access the internet. For those that are still unable to access or use digital services, or are not able to travel, assistance to make and maintain their claim is available via the Freephone Universal Credit helpline. In exceptional circumstances, a home visit can be arranged to support a claimant in making and maintaining their claim.</p><p>The Work Coach or Case Manager supporting the claimant can inform them of how their award is calculated and the breakdown of their deductions and, where needed, can provide this in writing.</p><p> </p> answering member constituency Colchester answering member printed Will Quince question first answered 02/09/2019 14:45:47 answering member 4423 label Biography information for Will Quince
tabling member	298 label Biography information for Steve McCabe

1139898

registered interest
date	17/07/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit: Fraud
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 15 July 2019 to Question 275665 on universal credit: fraud, what recourse is available to people who without their full knowledge have had their information used to make a fraudulent claim.
tabling member constituency	Birmingham, Selly Oak
tabling member printed	Steve McCabe
uin	278344
answer	answer is ministerial correction date of answer 22/07/2019 answer text <p>The Department takes benefit fraud very seriously and ensures that all cases are investigated thoroughly.</p><p> </p><p>If a claimant has been the victim of fraud, and has not benefitted financially in any way, they will not be asked to repay the money. The Department considers all cases on their own merits and decisions are made on the strength of the evidence provided.</p><p> </p><p>The Department remains committed to tackling the issue of fraudulent Universal Credit advance claims. We have set up a dedicated team of investigators to work on advances fraud cases, released a campaign on social media to raise awareness and remind people of the importance of safeguarding their identity and have been working with Social Media sites to shut down pages which promote this fraud, having shut down 52 so far.</p><p /><p>If any claimant has concerns about the safety of their personal information, they should speak to a member of Jobcentre staff or get help from Action Fraud.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 22/07/2019 14:46:55 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	298 label Biography information for Steve McCabe