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<p>The Department is sensitive to the fact that it can be difficult for any victim
of domestic abuse to come forward and disclose this. Universal Credit claimants are
assigned to a single Work Coach, with whom they can build a trusting relationship.
All of our work coaches have received mandatory training, developed with input from
domestic abuse charities in order to help them recognise the signs of abuse. If it
becomes apparent that a claimant has been, or is a victim of domestic abuse, as soon
as they feel able to disclose this personal and sensitive information, a discussion
should take place about their circumstances to enable their work coach to tailor the
support they provide to their needs. This includes signposting the claimant to expert
organisations. Almost all Jobcentres have private rooms available so that individuals
can discuss these sensitive issues in private.</p><p> </p><p>With the permission of
the claimant, their Work Coach is able to record the information they disclose, in
a free text format, through the use of pinned notes, which supports staff in identifying
and managing relevant experiences and circumstances of individual claimants.</p>
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