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1111038

registered interest
date	10/04/2019
answering body	Department for Environment, Food and Rural Affairs
answering dept id	13
answering dept short name	Environment, Food and Rural Affairs
answering dept sort name	Environment, Food and Rural Affairs
hansard heading	Water Companies: Competition
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government, further to the Written Answer by Lord Gardiner of Kimble on 1 February (HL13061), what assessment they have made of whether the cost to serve allowance for non-household water retailers is sufficient to enable effective competition.
tabling member printed	Baroness Byford
uin	HL15177
answer	answer is ministerial correction date of answer 25/04/2019 answer text <p>Determining the appropriate price protections for non-household water customers, including the cost to serve allowance, is a matter for Ofwat, the economic regulator for the water industry. The current price protections for non-household water customers run until March 2020.</p><p> </p><p>Ofwat has collected detailed cost data from all licensed water and sewerage retailers, to provide them with the evidence about the current cost to serve allowance.</p><p> </p><p>In December 2018 Ofwat published a consultation on price protections to apply from April 2020. This included questions on the cost to serve allowance. Chapter 7 of the consultation published on GOV.UK sets out the proposed approach and Ofwat’s rationale for the proposal.</p><p> </p><p>The consultation closed on 15 February. Ofwat is considering the responses received and will respond in due course.</p><p> </p> answering member printed Lord Gardiner of Kimble grouped question UIN HL15178 question first answered 25/04/2019 16:17:10 answering member 4161 label Biography information for Lord Gardiner of Kimble
tabling member	3343 label Biography information for Baroness Byford

1111039

registered interest
date	10/04/2019
answering body	Department for Environment, Food and Rural Affairs
answering dept id	13
answering dept short name	Environment, Food and Rural Affairs
answering dept sort name	Environment, Food and Rural Affairs
hansard heading	Water Companies: Competition
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government, further to the Written Answer by Lord Gardiner of Kimble on 1 February (HL13061), what rationale was behind the decision to set the cost to serve allowance for smaller non-household water customers at its proposed levels.
tabling member printed	Baroness Byford
uin	HL15178
answer	answer is ministerial correction date of answer 25/04/2019 answer text <p>Determining the appropriate price protections for non-household water customers, including the cost to serve allowance, is a matter for Ofwat, the economic regulator for the water industry. The current price protections for non-household water customers run until March 2020.</p><p> </p><p>Ofwat has collected detailed cost data from all licensed water and sewerage retailers, to provide them with the evidence about the current cost to serve allowance.</p><p> </p><p>In December 2018 Ofwat published a consultation on price protections to apply from April 2020. This included questions on the cost to serve allowance. Chapter 7 of the consultation published on GOV.UK sets out the proposed approach and Ofwat’s rationale for the proposal.</p><p> </p><p>The consultation closed on 15 February. Ofwat is considering the responses received and will respond in due course.</p><p> </p> answering member printed Lord Gardiner of Kimble grouped question UIN HL15177 question first answered 25/04/2019 16:17:11 answering member 4161 label Biography information for Lord Gardiner of Kimble
tabling member	3343 label Biography information for Baroness Byford

1111041

registered interest
date	10/04/2019
answering body	Department for Digital, Culture, Media and Sport
answering dept id	10
answering dept short name	Digital, Culture, Media and Sport
answering dept sort name	Digital, Culture, Media and Sport
hansard heading	Telecommunications: Standards
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government whether they will review (1) the time requirements for telecommunication companies to respond to reported service failures and restore telephone lines and broadband, and (2) the level of compensation for service failures.
tabling member printed	Baroness Byford
uin	HL15179
answer	answer is ministerial correction date of answer 25/04/2019 answer text <p>These are matters for Ofcom, the UK’s designated enforcer of consumer law and regulation for the UK communications industries. Ofcom do not handle individual complaints, but look at how problems affect UK consumers as a whole and then make decisions on whether to open enforcement investigations. Ofcom also has powers to introduce new consumer regulations under its General Conditions of Entitlement, which apply to all providers of electronic communications networks and services must comply with if they want to provide services in the UK.</p><p>In March 2017, Ofcom consulted on introducing an automatic compensation scheme for fixed broadband and landline telecoms to protect consumers who suffer from specific service failures. Subsequently, industry agreed to introduce a voluntary automatic compensation scheme, which came into effect from 1 April 2019. The new scheme applies to new orders placed or problems reported from 1 April 2019 and sets out compensation amounts for delayed repairs following a loss of service, missed repairs or provision appointments, and delays to the start of a new service. Ofcom plan to review the scheme after it has been in place for 12 months.</p><p>Where an individual feels that their service fault has been dealt with in an unsatisfactory manner by their telecoms provider, and if their complaint has not been resolved after eight weeks, they can refer their case to an independent Alternative Dispute Resolution (ADR) scheme. ADR schemes can review individual cases and any decisions they make are binding on telecoms providers. There are two ADR schemes for telecoms, the Ombudsman Services (OS) and the Communications and Internet Services Adjudication Scheme (CISAS), and all communications providers must be members of one of these schemes.</p><p> </p> answering member printed Lord Ashton of Hyde grouped question UIN HL15180 question first answered 25/04/2019 13:08:29 answering member 4247 label Biography information for Lord Ashton of Hyde
tabling member	3343 label Biography information for Baroness Byford

1111042

registered interest
date	10/04/2019
answering body	Department for Digital, Culture, Media and Sport
answering dept id	10
answering dept short name	Digital, Culture, Media and Sport
answering dept sort name	Digital, Culture, Media and Sport
hansard heading	Telecommunications: Standards
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government whether Ofcom review individual cases where telephone and broadband failures are dealt with in an unsatisfactory manner.
tabling member printed	Baroness Byford
uin	HL15180
answer	answer is ministerial correction date of answer 25/04/2019 answer text <p>These are matters for Ofcom, the UK’s designated enforcer of consumer law and regulation for the UK communications industries. Ofcom do not handle individual complaints, but look at how problems affect UK consumers as a whole and then make decisions on whether to open enforcement investigations. Ofcom also has powers to introduce new consumer regulations under its General Conditions of Entitlement, which apply to all providers of electronic communications networks and services must comply with if they want to provide services in the UK.</p><p>In March 2017, Ofcom consulted on introducing an automatic compensation scheme for fixed broadband and landline telecoms to protect consumers who suffer from specific service failures. Subsequently, industry agreed to introduce a voluntary automatic compensation scheme, which came into effect from 1 April 2019. The new scheme applies to new orders placed or problems reported from 1 April 2019 and sets out compensation amounts for delayed repairs following a loss of service, missed repairs or provision appointments, and delays to the start of a new service. Ofcom plan to review the scheme after it has been in place for 12 months.</p><p>Where an individual feels that their service fault has been dealt with in an unsatisfactory manner by their telecoms provider, and if their complaint has not been resolved after eight weeks, they can refer their case to an independent Alternative Dispute Resolution (ADR) scheme. ADR schemes can review individual cases and any decisions they make are binding on telecoms providers. There are two ADR schemes for telecoms, the Ombudsman Services (OS) and the Communications and Internet Services Adjudication Scheme (CISAS), and all communications providers must be members of one of these schemes.</p><p> </p> answering member printed Lord Ashton of Hyde grouped question UIN HL15179 question first answered 25/04/2019 13:08:29 answering member 4247 label Biography information for Lord Ashton of Hyde
tabling member	3343 label Biography information for Baroness Byford

1092437

registered interest
date	20/03/2019
answering body	Department for Education
answering dept id	60
answering dept short name	Education
answering dept sort name	Education
hansard heading	Pupils: Diabetes
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what estimate they have made of the number of primary school children who have type 1 diabetes.
tabling member printed	Baroness Byford
uin	HL14693
answer	answer is ministerial correction date of answer 28/03/2019 answer text <p>The information requested is not held centrally.</p><p> </p> answering member printed Lord Agnew of Oulton question first answered 28/03/2019 16:18:00 answering member 4689 label Biography information for Lord Agnew of Oulton
tabling member	3343 label Biography information for Baroness Byford

1092438

registered interest
date	20/03/2019
answering body	Department for Education
answering dept id	60
answering dept short name	Education
answering dept sort name	Education
hansard heading	Pupils: Diabetes
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government whether primary schools with pupils who have type 1 diabetes receive additional funding towards the extra adults required to take care of such pupils; and if not, why not.
tabling member printed	Baroness Byford
uin	HL14694
answer	answer is ministerial correction date of answer 01/04/2019 answer text <p>All school funding is in place to ensure that schools makes provision for all children. This includes an allocation for children with special educational needs and disabilities. Mainstream schools are expected to meet the first £6,000 of special educational need support costs for each child from their budget, which is calculated under a local formula that includes factors that provide extra resources to schools for their pupils with additional needs.</p><p> </p><p>Where a school finds that further support is required, they can ask the local authority to provide top-up funding. It is for the local authority to determine what level of top-up funding is required for each pupil, based on individual needs.</p> answering member printed Lord Agnew of Oulton question first answered 01/04/2019 16:43:48 answering member 4689 label Biography information for Lord Agnew of Oulton
tabling member	3343 label Biography information for Baroness Byford

1092439

registered interest
date	20/03/2019
answering body	Department for Environment, Food and Rural Affairs
answering dept id	13
answering dept short name	Environment, Food and Rural Affairs
answering dept sort name	Environment, Food and Rural Affairs
hansard heading	Agriculture: Subsidies
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government, further to the Written Answers by Lord Gardiner of Kimble on 14 March (HL14136 and HL14137), what is the number of individual farmers who are awaiting (1) Countryside, (2) Entry Level, and (3) Higher Level, stewardship payments from (a) 2016, (b) 2017, and (c) 2018.
tabling member printed	Baroness Byford
uin	HL14695
answer	answer is ministerial correction date of answer 01/04/2019 answer text <p>A farm business may hold more than one agreement and make multiple claims. As of 17 March 2019:</p><p>1) All eligible Countryside Stewardship 2016 and 2017 claims have received a payment apart from exceptional cases such as those that cannot be paid for legal reasons such as probate.</p><p>There are just over 6,100 2018 claims still due an advance payment. Any claim that has not been paid a 2018 advance payment by the end of March will be issued a bridging payment in early April.</p><p>RPA are on track to complete 95% of 2018 final payments on claims by the end of July.</p><p>2) The information held on Environmental Stewardship claims does not currently separate between Entry and Higher Level agreements.</p><p>All eligible 2016 claims have received a system advance and/or final, or a bridging payment. All eligible 2017 claims received an advance or bridging payment.</p><p>RPA is on track to complete 95% of 2017 final payments by end of July. There are just over 9,500 2018 claims due their advance payment.</p> answering member printed Lord Gardiner of Kimble question first answered 01/04/2019 10:48:42 answering member 4161 label Biography information for Lord Gardiner of Kimble
tabling member	3343 label Biography information for Baroness Byford