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<p>The independent regulator, Ofgem’s has robust powers to investigate and compel
redress when energy companies breach competition and consumer protection law, and
their supply licence conditions.</p><p> </p><p>Ofgem can impose financial penalties
of up to 10 per cent of a licensee’s turnover for breaches of licence conditions and
competition law, and apply to the courts for an order to stop breaches of consumer
legislation. In addition, they can also require compensation for consumers adversely
affected by regulatory breaches.</p><p> </p><p>Consumers who believe they have been
overcharged should raise the matter with their energy supplier and if they do not
receive a satisfactory response, they can take the matter to the Ombudsman Service:
Energy. The Ombudsman has powers to require a supply company to make a financial award
to a consumer of up to £10,000.</p><p> </p>
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