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<p><del class="ministerial">As both the Prime Minister and Chancellor have made clear,
the Government will do whatever it takes to support people affected by COVID 19 and
we have been clear in our intention that no one should be penalised for doing the
right thing. These are rapidly developing circumstances, we continue to keep the situation
under review and will keep Parliament updated accordingly.</del></p><p><del class="ministerial">The
Department is taking all appropriate steps to protect colleagues and customers, in
line with Government advice.</del></p><p><ins class="ministerial">We have temporarily
suspended the requirement for face-to-face Jobcentre Plus appointments for all claimants
in Universal Credit, Job Seekers’ Allowance (JSA), Employment Support Allowance (ESA)
and Income Support. Advances for all new UC claimants are now available online / via
phone, with no requirement to attend a job centre.</ins></p>
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