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1187061

registered interest
date	23/03/2020
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what steps his Department is taking to provide (a) phone and (b) online appointments for new universal credit claimants.
tabling member constituency	Wentworth and Dearne
tabling member printed	John Healey
uin	33410
answer	answer is ministerial correction date of answer 31/03/2020 answer text <p><del class="ministerial">As both the Prime Minister and Chancellor have made clear, the Government will do whatever it takes to support people affected by COVID 19 and we have been clear in our intention that no one should be penalised for doing the right thing. These are rapidly developing circumstances, we continue to keep the situation under review and will keep Parliament updated accordingly.</del></p><p><del class="ministerial">The Department is taking all appropriate steps to protect colleagues and customers, in line with Government advice.</del></p><p><ins class="ministerial">We have temporarily suspended the requirement for face-to-face Jobcentre Plus appointments for all claimants in Universal Credit, Job Seekers’ Allowance (JSA), Employment Support Allowance (ESA) and Income Support. Advances for all new UC claimants are now available online / via phone, with no requirement to attend a job centre.</ins></p> answering member constituency Mid Sussex answering member printed Mims Davies question first answered 31/03/2020 10:07:19 question first ministerially corrected 15/04/2020 14:58:26 answering member 4513 label Biography information for Mims Davies previous answer version 15510 answering member constituency Mid Sussex answering member printed Mims Davies answering member 4513 label Biography information for Mims Davies
tabling member	400 label Biography information for John Healey

1187062

registered interest
date	23/03/2020
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, whether new universal credit claimants have been required to attend in-person appointments after a phone assessment since 16 March 2020.
tabling member constituency	Wentworth and Dearne
tabling member printed	John Healey
uin	33411
answer	answer is ministerial correction date of answer 31/03/2020 answer text <p><del class="ministerial">As both the Prime Minister and Chancellor have made clear, the Government will do whatever it takes to support people affected by COVID 19 and we have been clear in our intention that no one should be penalised for doing the right thing. These are rapidly developing circumstances, we continue to keep the situation under review and will keep Parliament updated accordingly.</del></p><p><del class="ministerial">The Department is taking all appropriate steps to protect colleagues and customers, in line with Government advice.</del></p><p><ins class="ministerial">We have temporarily suspended the requirement for face-to-face Jobcentre Plus appointments for all claimants in Universal Credit, Job Seekers’ Allowance (JSA), Employment Support Allowance (ESA) and Income Support. Advances for all new UC claimants are now available online / via phone, with no requirement to attend a job centre.</ins></p> answering member constituency Mid Sussex answering member printed Mims Davies question first answered 31/03/2020 10:07:19 question first ministerially corrected 15/04/2020 14:58:09 answering member 4513 label Biography information for Mims Davies previous answer version 15511 answering member constituency Mid Sussex answering member printed Mims Davies answering member 4513 label Biography information for Mims Davies
tabling member	400 label Biography information for John Healey

1187063

registered interest
date	23/03/2020
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many universal credit claimants have been asked to attend in-person appointments with the imposition of sanctions if they failed to attend since 16 March 2020.
tabling member constituency	Wentworth and Dearne
tabling member printed	John Healey
uin	33412
answer	answer is ministerial correction date of answer 31/03/2020 answer text <p>As both the Prime Minister and Chancellor have made clear, the Government will do whatever it takes to support people affected by COVID 19 and we have been clear in our intention that everyone should be supported to do the right thing.</p> answering member constituency Mid Sussex answering member printed Mims Davies question first answered 31/03/2020 14:23:34 answering member 4513 label Biography information for Mims Davies
tabling member	400 label Biography information for John Healey

1187064

registered interest
date	23/03/2020
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what information her Department holds on the average (a) journey time and (b) distance universal credit claimants have made to attend in-person appointments in the latest period for which figures are available.
tabling member constituency	Wentworth and Dearne
tabling member printed	John Healey
uin	33413
answer	answer is ministerial correction date of answer 31/03/2020 answer text <p>This information is not collected.</p><p>Since the introduction of Universal Credit, claimants have been supported by a more flexible approach to contact, with much greater use of digital and telephone channels. This enables claimants to continue to engage with the Department, receive appropriate support and satisfy the conditions of their personalised Claimant Commitment, without having to always attend an appointment in person.</p><p>Claimants can also access free telephony and web support through the Citizen’s Advice Help to Claim service.</p> answering member constituency Mid Sussex answering member printed Mims Davies question first answered 31/03/2020 15:33:28 answering member 4513 label Biography information for Mims Davies
tabling member	400 label Biography information for John Healey

1187058

registered interest
date	20/03/2020
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what steps he is taking to ensure limited social interaction in relation to appointments for new universal credit claimants since 16 March 2020.
tabling member constituency	Wentworth and Dearne
tabling member printed	John Healey
uin	33408
answer	answer is ministerial correction date of answer 31/03/2020 answer text <p><del class="ministerial">As both the Prime Minister and Chancellor have made clear, the Government will do whatever it takes to support people affected by COVID 19 and we have been clear in our intention that no one should be penalised for doing the right thing. These are rapidly developing circumstances, we continue to keep the situation under review and will keep Parliament updated accordingly.</del></p><p><del class="ministerial">The Department is taking all appropriate steps to protect colleagues and customers, in line with Government advice.</del></p><p><ins class="ministerial">DWP has always followed Public Health England guidelines on social distancing. As of 24th March, Jobcentres are only offering face-to-face appointments – conducted in accordance with PHE guidelines on social distancing - for the small number of claimants who would otherwise not be able to receive support. This helps us to continue to deliver our critical services whilst keeping our customers and staff safe.</ins></p> answering member constituency Mid Sussex answering member printed Mims Davies question first answered 31/03/2020 10:07:19 question first ministerially corrected 15/04/2020 14:58:50 answering member 4513 label Biography information for Mims Davies previous answer version 15508 answering member constituency Mid Sussex answering member printed Mims Davies answering member 4513 label Biography information for Mims Davies
tabling member	400 label Biography information for John Healey