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1168598

registered interest
date	19/12/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government how many claimants have been moved on to Universal Credit under the managed migration pilot being undertaken in Harrogate.
tabling member printed	Baroness Lister of Burtersett
uin	HL56
answer	answer is ministerial correction date of answer 13/01/2020 answer text <p>The Universal Credit (Managed Migration Pilot and Miscellaneous Amendments) Regulations 2019 allow the Department to pilot moving no more than 10,000 claimants across to Universal Credit from legacy benefits and is expected to last until November 2020.</p><p> </p><p>The Move to Universal Credit pilot commenced, as scheduled, in the area served by Harrogate Jobcentre in July 2019. The goal of the pilot is to learn as much as possible about how to safely move people from legacy benefits onto Universal Credit. As a result, we will increase numbers as slowly and gradually as necessary.</p><p> </p><p>We are adapting the design of this service and its processes frequently to ensure we provide the best possible support to those claimants who move to Universal Credit from their legacy benefit claims.</p><p> </p><p>The Department has already committed to updating Parliament and stakeholders on progress. We expect to provide our first update in the Spring. We will also set out an evaluation strategy, developed in consultation with stakeholders, before coming to Parliament in the Autumn with the findings and our proposals for the next phase of the delivery of Universal Credit.</p> answering member printed Baroness Stedman-Scott question first answered 13/01/2020 13:23:54 answering member 4174 label Biography information for Baroness Stedman-Scott
tabling member	4234 label Biography information for Baroness Lister of Burtersett

1167656

registered interest
date	31/10/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, if she will make it her policy to collect data on the number of home visits being proactively offered to claimants of universal credit that have (a) a cancer diagnosis and (b) other health needs that would require a home visit; and if she will make a statement.
tabling member constituency	Brighton, Pavilion
tabling member printed	Caroline Lucas
uin	8227
answer	answer is ministerial correction date of answer 05/11/2019 answer text <p>The Department are continuously reviewing and improving the service for vulnerable people, including those with a cancer diagnosis, who need to claim Universal Credit to ensure that it is supportive and responsive to their needs.</p><p> </p><p>Where claimants are unable to make or manage their Universal Credit claim online, telephone and face to face support in Jobcentres is available. Our staff already have the flexibility to respond to, or proactively suggest, that a home visit may be the best method of providing relevant support. The Department is committed to delivering what is right for a person’s circumstances and will conduct home visits when they are appropriate, recognising they are an important tool for those people with complex needs.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 05/11/2019 16:27:17 answering member 4105 label Biography information for Justin Tomlinson
tabling member	3930 label Biography information for Caroline Lucas

1166656

registered interest
date	28/10/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, whether she plans to publish easy-to-read guidance on making a non-digital claim for universal credit.
tabling member constituency	North West Durham
tabling member printed	Laura Pidcock
uin	6508
answer	answer is ministerial correction date of answer 31/10/2019 answer text <p>The Department makes use of a range of channels to increase understanding of Universal Credit through social media and wider advertising. This includes signposting to sources of information which are written in an ‘easy-to-read’ format to help people make decisions on whether Universal Credit is appropriate for their circumstances.</p><p><strong> </strong></p><p>We publish information in two key locations to help improve awareness of, and how to claim Universal Credit, which can be found at the following websites:</p><p> </p><p><a href="https://www.understandinguniversalcredit.gov.uk/making-a-claim/before-you-claim/" target="_blank">https://www.understandinguniversalcredit.gov.uk/making-a-claim/before-you-claim/</a></p><p> </p><p><a href="https://www.gov.uk/government/collections/universal-credit-detailed-information-for-claimants" target="_blank">https://www.gov.uk/government/collections/universal-credit-detailed-information-for-claimants</a></p><p> </p><p>If a person wishes to claim Universal Credit but requires assistance, they are clearly directed to either the Help to Claim service, or to the Universal Credit telephone helpline. Both can be useful to anyone who cannot use digital services.</p><p> </p><p>Citizens Advice and Citizens Advice Scotland have been delivering the ‘Help to Claim’ service on a pilot basis since April 2019. The Citizens Advice Help to Claim service offers tailored, practical support from helping people make a Universal Credit claim up to receiving their first full correct payment on time. This service is available online, on the phone and face-to-face through local Citizen’s Advice services.</p><p> </p><p>We regularly engage with a range of stakeholders, including welfare rights organisations, to ensure we gather and understand a diverse range of opinions, which helps us to design improvements to Universal Credit.</p> answering member constituency Colchester answering member printed Will Quince grouped question UIN 6509 question first answered 31/10/2019 17:51:08 answering member 4423 label Biography information for Will Quince
tabling member	4665 label Biography information for Laura Pidcock

1166657

registered interest
date	28/10/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, if she will consult (a) welfare rights advisers and (b) professionals with experience of supporting people with complex needs on drafting guidance on making a non-digital claim for universal credit.
tabling member constituency	North West Durham
tabling member printed	Laura Pidcock
uin	6509
answer	answer is ministerial correction date of answer 31/10/2019 answer text <p>The Department makes use of a range of channels to increase understanding of Universal Credit through social media and wider advertising. This includes signposting to sources of information which are written in an ‘easy-to-read’ format to help people make decisions on whether Universal Credit is appropriate for their circumstances.</p><p><strong> </strong></p><p>We publish information in two key locations to help improve awareness of, and how to claim Universal Credit, which can be found at the following websites:</p><p> </p><p><a href="https://www.understandinguniversalcredit.gov.uk/making-a-claim/before-you-claim/" target="_blank">https://www.understandinguniversalcredit.gov.uk/making-a-claim/before-you-claim/</a></p><p> </p><p><a href="https://www.gov.uk/government/collections/universal-credit-detailed-information-for-claimants" target="_blank">https://www.gov.uk/government/collections/universal-credit-detailed-information-for-claimants</a></p><p> </p><p>If a person wishes to claim Universal Credit but requires assistance, they are clearly directed to either the Help to Claim service, or to the Universal Credit telephone helpline. Both can be useful to anyone who cannot use digital services.</p><p> </p><p>Citizens Advice and Citizens Advice Scotland have been delivering the ‘Help to Claim’ service on a pilot basis since April 2019. The Citizens Advice Help to Claim service offers tailored, practical support from helping people make a Universal Credit claim up to receiving their first full correct payment on time. This service is available online, on the phone and face-to-face through local Citizen’s Advice services.</p><p> </p><p>We regularly engage with a range of stakeholders, including welfare rights organisations, to ensure we gather and understand a diverse range of opinions, which helps us to design improvements to Universal Credit.</p> answering member constituency Colchester answering member printed Will Quince grouped question UIN 6508 question first answered 31/10/2019 17:51:08 answering member 4423 label Biography information for Will Quince
tabling member	4665 label Biography information for Laura Pidcock

1166658

registered interest
date	28/10/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, whether an online universal credit claim can be converted into a non-digital claim.
tabling member constituency	North West Durham
tabling member printed	Laura Pidcock
uin	6510
answer	answer is ministerial correction date of answer 31/10/2019 answer text <p>The Department takes seriously the need to support vulnerable claimants, and wants the application process for Universal Credit to be as quick and easy as possible, ensuring that claimants receive money at the earliest opportunity. It is designed to be a ‘digital-first’ service, ensuring we make best use of technology to deliver a modern and effective working-age welfare system, allowing our staff to concentrate on those people who require additional support.</p><p> </p><p>Any digital claim can be treated as a non-digital claim. For instance, if a claimant’s circumstances change and contacting them digitally is no longer suitable for a short or significant period of time, agents can annotate the claim and take the same action as they would have if the claim had originally made as a non-digital claim.</p><p> </p><p>We are already committed to placing Universal Credit guidance in the House of Commons Library and last updated it on 28 March 2019.</p><p> </p><p>Our Universal Credit Claimant Survey, found that 98 per cent of claimants have internet access and did claim online, and the majority of those said they found the claim process overall to be straightforward. This can be accessed at: <a href="https://www.gov.uk/government/publications/universal-credit-full-service-claimant-survey" target="_blank">https://www.gov.uk/government/publications/universal-credit-full-service-claimant-survey</a></p><p> </p><p>All Jobcentre Plus offices across the country have Wi-Fi and computers available for claimants to access the internet. For those that are still unable to access or use digital services, or are not able to travel, assistance to make and maintain their claim is available via the Freephone Universal Credit helpline – which is clearly displayed on GOV.UK.</p><p> </p><p>Citizens Advice and Citizens Advice Scotland have been delivering the ‘Help to Claim’ service on a pilot basis since April 2019. The Citizens Advice Help to Claim service offers tailored, practical support to help people make a Universal Credit claim up to receiving their first full correct payment on time, and is available online, on the phone and face-to-face through local Citizen’s Advice services.</p><p> </p><p>Although the Department offers comprehensive support for claimants to use our digital service, there will be occasions when people are unable to make their claim online, and so telephone applications can be accepted. In these instances, information normally available through a claimant’s online account, will be communicated in an alternative format which is best suited to an individual’s circumstances.</p> answering member constituency Colchester answering member printed Will Quince question first answered 31/10/2019 17:59:57 answering member 4423 label Biography information for Will Quince
tabling member	4665 label Biography information for Laura Pidcock

1166684

registered interest
date	28/10/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many alternative payment arrangements for fortnightly payment of universal credit were (a) requested, (b) rejected and (c) accepted in the most recent 12 month period for which figures are available.
tabling member constituency	Birkenhead
tabling member printed	Frank Field
uin	6230
answer	answer is ministerial correction date of answer 31/10/2019 answer text <p>The Department is unable to provide data relating to (a) requested and (b) rejected alternative payment arrangements for fortnightly payment of Universal Credit as the information is not readily available, and to provide it would incur disproportionate cost.</p><p><strong> </strong></p><p>In response to part (c), the available information on the number of households on Universal Credit that receive More Frequent Payments or Scottish Choices More Frequent Payments is published and can be found at:</p><p><a href="https://stat-xplore.dwp.gov.uk/" target="_blank">https://stat-xplore.dwp.gov.uk/</a></p><p>Guidance on how to extract the information required can be found at:</p><p><a href="https://stat-xplore.dwp.gov.uk/webapi/online-help/Getting-Started.html" target="_blank">https://stat-xplore.dwp.gov.uk/webapi/online-help/Getting-Started.html</a></p><p>Notes:</p><ol><li>Statistics are based on whether a household has actually been paid a More Frequent Payment.</li><li>Data will not include households that had a More Frequent Payment set up but were not actually paid more frequently, for instance because they cancelled the More Frequent Payment before they were paid.</li></ol> answering member constituency Colchester answering member printed Will Quince question first answered 31/10/2019 17:45:27 answering member 4423 label Biography information for Will Quince
tabling member	478 label Biography information for Lord Field of Birkenhead

1166685

registered interest
date	28/10/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many alternative payment arrangements for weekly payment of universal credit were (a) requested, (b) rejected and (c) accepted in the most recent 12 month period for which figures are available.
tabling member constituency	Birkenhead
tabling member printed	Frank Field
uin	6231
answer	answer is ministerial correction date of answer 31/10/2019 answer text <p>The Department is unable to provide data relating to (a) requested and (b) rejected alternative payment arrangements for weekly payment of Universal Credit as the information is not readily available, and to provide it would incur disproportionate cost.</p><p><strong> </strong></p><p>In response to part (c), the available information on the number of households on Universal Credit that receive More Frequent Payments or Scottish Choices More Frequent Payments is published and can be found at:</p><p><a href="https://stat-xplore.dwp.gov.uk/" target="_blank">https://stat-xplore.dwp.gov.uk/</a></p><p>Guidance on how to extract the information required can be found at:</p><p><a href="https://stat-xplore.dwp.gov.uk/webapi/online-help/Getting-Started.html" target="_blank">https://stat-xplore.dwp.gov.uk/webapi/online-help/Getting-Started.html</a></p> answering member constituency Colchester answering member printed Will Quince question first answered 31/10/2019 17:43:54 answering member 4423 label Biography information for Will Quince
tabling member	478 label Biography information for Lord Field of Birkenhead

1166686

registered interest
date	28/10/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many alternative payment arrangements have been arranged with universal credit claimants; and what the reasons were for those arrangements in the most recent 12 month period for which figures are available.
tabling member constituency	Birkenhead
tabling member printed	Frank Field
uin	6232
answer	answer is ministerial correction date of answer 31/10/2019 answer text <p>Statistics on the number of Households on Universal Credit that make use of a Managed Payment to Landlord, More Frequent Payment and Split Payments under Alternative Payment Arrangements is published and can be found at:</p><p><a href="https://stat-xplore.dwp.gov.uk/" target="_blank">https://stat-xplore.dwp.gov.uk/</a></p><p>Guidance on how to extract the information required can be found at:</p><p><a href="https://stat-xplore.dwp.gov.uk/webapi/online-help/Getting-Started.html" target="_blank">https://stat-xplore.dwp.gov.uk/webapi/online-help/Getting-Started.html</a></p><p> </p><p>Information regarding the reasons for the alternative payment arrangements is not readily available and to provide it would incur disproportionate cost.</p><p /><p><strong> </strong></p><p> </p><p> </p> answering member constituency Colchester answering member printed Will Quince question first answered 31/10/2019 17:46:55 answering member 4423 label Biography information for Will Quince
tabling member	478 label Biography information for Lord Field of Birkenhead

1166687

registered interest
date	28/10/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many alternative payment arrangements have been agreed with universal credit claimants in each year since the introduction of universal credit.
tabling member constituency	Birkenhead
tabling member printed	Frank Field
uin	6233
answer	answer is ministerial correction date of answer 01/11/2019 answer text <p>Statistics on the number of Households on Universal Credit that make use of a Managed Payment to Landlord, More Frequent Payment and Split Payments under Alternative Payment Arrangements is published and can be found at:</p><p><a href="https://stat-xplore.dwp.gov.uk/" target="_blank">https://stat-xplore.dwp.gov.uk/</a></p><p>Guidance on how to extract the information required can be found at:</p><p><a href="https://stat-xplore.dwp.gov.uk/webapi/online-help/Getting-Started.html" target="_blank">https://stat-xplore.dwp.gov.uk/webapi/online-help/Getting-Started.html</a></p> answering member constituency Colchester answering member printed Will Quince question first answered 01/11/2019 10:44:20 answering member 4423 label Biography information for Will Quince
tabling member	478 label Biography information for Lord Field of Birkenhead

1166688

registered interest
date	28/10/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many alternative payment arrangement requests for universal credit were rejected in the most recent 12 month period for which data is available.
tabling member constituency	Birkenhead
tabling member printed	Frank Field
uin	6234
answer	answer is ministerial correction date of answer 01/11/2019 answer text <p>The information requested is not readily available and to provide it would incur disproportionate cost.</p> answering member constituency Colchester answering member printed Will Quince question first answered 01/11/2019 10:41:18 answering member 4423 label Biography information for Will Quince
tabling member	478 label Biography information for Lord Field of Birkenhead